{"id":173,"date":"2025-01-01T08:00:33","date_gmt":"2025-01-01T07:00:33","guid":{"rendered":"https:\/\/senapsa.com\/?page_id=173"},"modified":"2026-08-06T16:42:06","modified_gmt":"2026-08-06T14:42:06","slug":"about-us","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en\/about-us","title":{"rendered":"About us"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tAbout logicline<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We digitalize service processes <\/span>for machinery manufacturers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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logicline combines in-depth industry knowledge with its own products on Salesforce – so that manufacturers can turn their installed base from a cost factor into a growth driver.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tWhy not come meet us in person?<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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What sets us apart from Salesforce agencies\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Generic Salesforce partners implement platforms. We solve service problems in machinery manufacturing – with our own products, tried-and-tested processes and a team that speaks the language of the industry. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tOwn products for machinery manufacturers\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tOur products - from the digital machine file to AI decision intelligence (SDI) - are ready-made building blocks, not project results.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tSalesforce as the foundation, service as the focus\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tWe do not implement Salesforce in general, but service processes in particular - end-to-end, from the installed base to the AI agent.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tA step-by-step model for intelligent service\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tFrom the structured installed base and networked processes to AI-supported decision-making intelligence and autonomous service agents. Each stage delivers immediate value - and builds on the previous one. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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What we have learned from practice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service accounts for 15 to 30 percent of German machinery manufacturers\u2019 revenue; in the aftermarket, margins are up to four times higher than in the new machinery business (according to the VDMA). This potential remains untapped as long as the installed base isn\u2019t structured\u2014and in 60 to 70 percent of medium-sized service organizations, it still relies on siloed solutions (FSM Trends 2026). Over 130 projects with manufacturers have shown us where service digitization fails and what works. This knowledge isn\u2019t just in our heads\u2014it\u2019s in our products: preconfigured, tested, and integrated with Salesforce. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Flexible and internationally distributed<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Teams in Germany and India – agile, scalable, established for over 10 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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130 successfully implemented projects<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Over 130 projects in industrial machinery, built on more than 30 years of machinery and equipment services<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Salesforce partner since 2010<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Own product on the Salesforce AppExchange: logicline IoT Asset Management<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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Our vision and strategy for the future<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The service world in machinery and equipment is changing: customers expect proactive, fast, digital service. Our goal is a world in which defined service work is carried out in a software-like manner – flexibly, scalably and cost-efficiently. <\/p>

There is no leap to get there, but rather a step-by-step approach: organize data, connect systems, accelerate decisions, automate services. The sequence is not a detail, but the lever – automation only works as far as the database underneath is structured and maintained under clear rules.<\/strong> We support manufacturers at every stage – with consulting, our own products and Salesforce as a platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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Achieving more together - customers and partners<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Together with Empolis and TeamViewer, we\u2019ve developed Salesforce integrations\u2014for AI-powered knowledge search and remote maintenance directly within the service process. This collaboration is now embedded in our products. From the initial concept sketch to the production-ready solution, we support manufacturers throughout their entire service business. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\"logo-abp-breit\"<\/figure><\/div>
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References<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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