{"id":36779,"date":"2025-08-23T00:29:37","date_gmt":"2025-08-22T22:29:37","guid":{"rendered":"https:\/\/www.logicline.de\/services\/salesforce-kundenportal"},"modified":"2026-05-14T16:44:08","modified_gmt":"2026-05-14T14:44:08","slug":"salesforce-kundenportal","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en\/services\/salesforce-kundenportal","title":{"rendered":"Salesforce customer portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"36779\" class=\"elementor elementor-36779 elementor-36568\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ee153 elementor-hidden-tablet elementor-hidden-mobile headersec e-flex e-con-boxed e-con e-parent\" data-id=\"e7ee153\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-067c5f1 e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"067c5f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c8924b elementor-widget elementor-widget-heading\" data-id=\"1c8924b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Salesforce customer portal<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f04bf32 elementor-widget elementor-widget-heading\" data-id=\"f04bf32\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Next level after-sales in mechanical engineering: customer portal and B2B self-service portal with Salesforce connection<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9540098 elementor-widget elementor-widget-text-editor\" data-id=\"9540098\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In mechanical engineering, a self-service portal is the central, digital point of contact through which operators, service partners and manufacturers can efficiently exchange information, services and transactions relating to installed machines. As a B2B self-service portal, it connects all parties involved throughout the life cycle &#8211; from commissioning and <a href=\"https:\/\/www.logicline.de\/en\/predictive-maintenance-a-comparison-of-costs-and-benefits\">predictive maintenance<\/a> to upgrades &#8211; and reduces media disruptions and waiting times. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04a52eb elementor-widget elementor-widget-heading\" data-id=\"04a52eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stable, fast, scalable: this is how our B2B self-service portals deliver sustainable efficiency and profitability<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1c3605 e-con-full animated-fast e-flex elementor-invisible e-con e-child\" data-id=\"d1c3605\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca492bb dce_masking-none elementor-widget elementor-widget-image\" data-id=\"ca492bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"1152\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Salesforce-Kundenportal-portrait-768x1152.png\" class=\"attachment-medium_large size-medium_large wp-image-36573\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Salesforce-Kundenportal-portrait-768x1152.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Salesforce-Kundenportal-portrait-200x300.png 200w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Salesforce-Kundenportal-portrait-683x1024.png 683w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Salesforce-Kundenportal-portrait.png 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#F5F3EEBD\" class=\"elementor-element elementor-element-e567533 e-con-full elementor-hidden-desktop elementor-hidden-mobile headersec-t e-flex e-con e-parent\" data-id=\"e567533\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-af46326 e-con-full e-flex e-con e-child\" data-id=\"af46326\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation_tablet&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e056d9 elementor-widget elementor-widget-heading\" data-id=\"3e056d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Installed Base Assessment<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47acdb6 elementor-widget elementor-widget-heading\" data-id=\"47acdb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;bounceInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">More sales from your installed base - data-based and strategic.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-578d374 elementor-widget elementor-widget-text-editor\" data-id=\"578d374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Increase your after-sales turnover by up to 20 % through targeted analysis of your installed base. Develop a growth plan that can be implemented with concrete measures. Ask for our Installed Base Assessment!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a41fe1 elementor-widget elementor-widget-button\" data-id=\"1a41fe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation_mobile&quot;:&quot;bounceInRight&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office365.com\/book\/logiclineGmbH@logicline.de\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book an appointment and find out more about our Salesforce services<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-overlay-color=\"#F5F3EEBD\" class=\"elementor-element elementor-element-4ccdcc9 e-con-full elementor-hidden-desktop elementor-hidden-tablet headersec-m e-flex e-con e-parent\" data-id=\"4ccdcc9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation_mobile&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9fdc917 e-con-full e-flex e-con e-child\" data-id=\"9fdc917\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation_mobile&quot;:&quot;slideInUp&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1efe539 elementor-widget elementor-widget-heading\" data-id=\"1efe539\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Offer: Installed Base Assessment<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b89a871 elementor-widget elementor-widget-heading\" data-id=\"b89a871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">More sales from your installed base - data-based and strategic.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4bf97 elementor-widget elementor-widget-text-editor\" data-id=\"5a4bf97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Increase your after-sales turnover by up to 20 % through targeted analysis of your installed base. Develop a growth plan that can be implemented with concrete measures. Ask for our Installed Base Assessment!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f47fd1 elementor-widget elementor-widget-button\" data-id=\"9f47fd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/outlook.office365.com\/book\/logiclineGmbH@logicline.de\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Book a 30-minute potential check now!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-0874c55 e-con-full e-flex e-con e-parent\" data-id=\"0874c55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-c1a8ccb e-flex e-con-boxed e-con e-child\" data-id=\"c1a8ccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d5c6e8 e-flex e-con-boxed e-con e-child\" data-id=\"8d5c6e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97c023b elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"97c023b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages: How a mechanical engineering customer portal benefits service and sales<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adaa756 e-con-full animated-fast e-flex e-con e-child\" data-id=\"adaa756\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-33e8261 e-flex e-con-boxed e-con e-child\" data-id=\"33e8261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3211e56 e-flex e-con-boxed e-con e-child\" data-id=\"3211e56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ece230d elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"ece230d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A self-service portal shortens response times because customers can enter tickets, photos, logs and machine references directly and track the status in real time.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-db8b101 e-con-full animated-fast e-flex e-con e-child\" data-id=\"db8b101\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3cee07b animated-fast e-flex e-con-boxed e-con e-child\" data-id=\"3cee07b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-08b49cc e-flex e-con-boxed e-con e-child\" data-id=\"08b49cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db89e50 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"db89e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A B2B self-service portal increases turnover in after-sales through an integrated spare parts store with precise parts identification and customer-specific prices.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-907774d e-con-full animated-fast e-flex e-con e-child\" data-id=\"907774d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9b5f845 animated-fast e-flex e-con-boxed e-con e-child\" data-id=\"9b5f845\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e8bf992 e-flex e-con-boxed e-con e-child\" data-id=\"e8bf992\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ded057 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"7ded057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A customer portal in mechanical engineering increases the first-time fix rate because knowledge, documentation and machine data are available to technicians and operators in context.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c47b257 e-con-full animated-fast e-flex e-con e-child\" data-id=\"c47b257\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1f1629b e-flex e-con-boxed e-con e-child\" data-id=\"1f1629b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c65d44 e-flex e-con-boxed e-con e-child\" data-id=\"4c65d44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79549e8 elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"79549e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A self-service portal creates transparency about the installed base, links service cases with assets and improves the planning of deployments and maintenance.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-2e88cbc e-con-full e-flex e-con e-parent\" data-id=\"2e88cbc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-136c499 e-flex e-con-boxed e-con e-child\" data-id=\"136c499\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0b6f912 e-con-full e-flex e-con e-child\" data-id=\"0b6f912\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e557d9c elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e557d9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Challenges and risks - and how logicline solves them<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24b4bd0 elementor-widget elementor-widget-button\" data-id=\"24b4bd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/en\/services\/starter-package-salesforce-customer-portal\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here for our customer portal starter package in 8 weeks!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d4989e e-con-full e-flex e-con e-child\" data-id=\"7d4989e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#F2F2F2\" class=\"elementor-element elementor-element-3727e49 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3727e49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>A B2B self-service portal can lead to data inconsistencies without clear <strong>governance<\/strong>; logicline ensures this through clean data models, roles and approval processes.<\/li><li>A mechanical engineering customer portal requires <strong>change management<\/strong> so that users really use the portal; we provide support with enablement, training and KPI-supported adoption.<\/li><li>A self-service portal needs reliable <strong>integrations<\/strong> to ERP\/PLM\/IoT; we implement robust interfaces (e.g. via MuleSoft) and continuously monitor data flows.<\/li><li>A B2B self-service portal must be <strong>intuitive<\/strong>; we rely on UX design, personalization and iterative testing to lower barriers.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-51e6684a e-con-full e-flex e-con e-parent\" data-id=\"51e6684a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-30446f35 e-flex e-con-boxed e-con e-child\" data-id=\"30446f35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b9d9776 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6b9d9776\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Functional modules for your self-service portal based on Salesforce<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f9189 elementor-widget elementor-widget-text-editor\" data-id=\"36f9189\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>As an experienced Salesforce partner, <b>logicline designs your self-service portal along specific use cases<\/b>: spare parts ordering, ticket and order management, knowledge access, service contracts, remote support, KPI dashboards. In a B2B self-service portal, we map roles (operator, dispatcher, service technician, dealer, etc.) and authorizations granularly. In this way, we ensure that a customer portal in mechanical engineering shows exactly the information that is relevant for each target group: Machine structure, serial numbers, warranty status, meter readings, past deployments, planned maintenance and available upgrades.  <\/p>\n<p class=\"p1\">In terms of technology, we rely on the <a href=\"https:\/\/www.logicline.de\/en\/services\/salesforce-support-und-service\">Salesforce Experience Cloud<\/a> for the self-service portal, the Service Cloud for case management and Field Service for deployment planning and mobile technician apps. A B2B self-service portal is being expanded with commerce functions so that spare parts and maintenance kits can be ordered directly. In the mechanical engineering customer portal, we are also integrating knowledge management (e.g. Empolis) and remote support (e.g. TeamViewer) for fast, in-depth help &#8211; also with AR support.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dda41e9 e-flex e-con-boxed e-con e-child\" data-id=\"dda41e9\" data-element_type=\"container\" data-e-type=\"container\" id=\"1-customer360\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-341404bd e-con-full e-flex e-con e-child\" data-id=\"341404bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f8153de elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"3f8153de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Kundenportal-Maschinenbau-1024x683.png\" class=\"attachment-large size-large wp-image-36556\" alt=\"Kundenportal Maschinenbau\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Kundenportal-Maschinenbau-1024x683.png 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Kundenportal-Maschinenbau-300x200.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Kundenportal-Maschinenbau-768x512.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Kundenportal-Maschinenbau.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30bd0ac elementor-widget elementor-widget-button\" data-id=\"30bd0ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/kontakt\/terminvereinbarung\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">A customized integration? Just ask us! <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-32bd73a6 e-con-full e-flex e-con e-child\" data-id=\"32bd73a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1ebe227 e-con-full e-flex e-con e-child\" data-id=\"1ebe227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70ed91c8 elementor-widget elementor-widget-heading\" data-id=\"70ed91c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration: Combining ERP, PLM, IoT and CRM in the customer portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50bb2d1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"50bb2d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The connection to the <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">installed base<\/a> is crucial: a self-service portal shows machine files, components, maintenance plans and error codes in context. Operating statuses, alarms and meter readings are mirrored in a B2B self-service portal via <g id=\"gid_1\">IoT data<\/g> and can be translated into processes (case creation, work orders, automatic spare parts suggestions). This transforms a mechanical engineering customer portal from a pure communication channel into an active service platform that enables proactive service and <a href=\"https:\/\/www.logicline.de\/en\/predictive-maintenance-a-comparison-of-costs-and-benefits\">predictive maintenance<\/a>.  <\/p><p>Many machine manufacturers also use the self-service portal as a spare parts store. A B2B self-service portal facilitates the right selection through parts identification, exploded drawings and machine reference. The mechanical engineering customer portal handles customer-specific pricing logic, framework agreements, budget approvals and shows availability in real time &#8211; integrated with the ERP. Cross-selling and upselling can be triggered based on data: Maintenance kits to suit the runtime, upgrade offers for obsolete components, pay-per-use packages.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E0081700\" class=\"elementor-element elementor-element-5d22bb9 elementor-align-left services-normal-btn elementor-widget elementor-widget-button\" data-id=\"5d22bb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#mehr-erfahren\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-93a554a e-con-full e-flex e-con e-parent\" data-id=\"93a554a\" data-element_type=\"container\" data-e-type=\"container\" id=\"2-iot\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eac7d17 e-flex e-con-boxed e-con e-child\" data-id=\"eac7d17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d69c985 e-con-full e-flex e-con e-child\" data-id=\"d69c985\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ed6813a e-con-full e-flex e-con e-child\" data-id=\"ed6813a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46c4d14 elementor-widget elementor-widget-heading\" data-id=\"46c4d14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">AI and automation: more efficiency in the B2B self-service portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72116f5 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"72116f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A self-service portal becomes smarter with IoT events &#8211; cases from anomalies, maintenance impulses from telemetry data, automatic appointment suggestions. A B2B self-service portal can use <g id=\"gid_0\">Agentforce AI agents<\/g> to prepare orders, summarize ticket content or suggest answers from the knowledge database. In this way, a customer portal in mechanical engineering goes beyond pure self-service to become a proactive service hub that relieves teams and increases customer satisfaction.  <\/p><p>Making the impact measurable &#8211; with convincing key figures: a self-service portal reduces telephone inquiries, increases the case deflection rate and speeds up resolution times. In a B2B self-service portal, we measure conversion in the spare parts store, shopping basket values, repurchase rates and effort per transaction. A mechanical engineering customer portal has measurable effects on first-time fix, MTTR, spare parts sales and SLA compliance &#8211; visible in dashboards used by management and service management.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E0081700\" class=\"elementor-element elementor-element-a1d82c1 elementor-align-left services-normal-btn elementor-widget elementor-widget-button\" data-id=\"a1d82c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#mehr-erfahren\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af0d99c e-con-full e-flex e-con e-child\" data-id=\"af0d99c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83d178b elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"83d178b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"533\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Ideen-umsetzen.webp\" class=\"attachment-large size-large wp-image-36554\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Ideen-umsetzen.webp 1536w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Ideen-umsetzen-300x200.webp 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-3864ae9 e-con-full e-flex e-con e-parent\" data-id=\"3864ae9\" data-element_type=\"container\" data-e-type=\"container\" id=\"3-service\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bce5681 e-flex e-con-boxed e-con e-child\" data-id=\"bce5681\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-fdb740c e-con-full e-flex e-con e-child\" data-id=\"fdb740c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9afdb9 elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"f9afdb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Geschaeftsanalyse-Meeting-1024x683.png\" class=\"attachment-large size-large wp-image-36559\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Geschaeftsanalyse-Meeting-1024x683.png 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Geschaeftsanalyse-Meeting-300x200.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Geschaeftsanalyse-Meeting-768x512.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/08\/Geschaeftsanalyse-Meeting.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8aa45c0 e-con-full e-flex e-con e-child\" data-id=\"8aa45c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cf86f4d e-con-full e-flex e-con e-child\" data-id=\"cf86f4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-efae5eb elementor-widget elementor-widget-heading\" data-id=\"efae5eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Procedure with logicline: From MVP to scalable customer portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13ecda6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"13ecda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Together with you, we define an MVP for the self-service portal &#8211; focused on the most important journeys and quick added value. The B2B self-service portal is then expanded iteratively: additional roles, additional countries, deeper ERP\/PLM integration, IoT hooks, commerce features. In this way, a mechanical engineering customer portal gradually becomes a central platform without overburdening the organization.  <\/p><p>We combine mechanical engineering expertise with <a href=\"https:\/\/www.logicline.de\/en\/services\/salesforce-support-und-service\">Salesforce know-how<\/a>. We provide consulting, architecture, implementation and operation for your self-service portal from a single source. A B2B self-service portal benefits from reusable modules (spare parts identification, machine file, ticket templates, KPIs) that we adapt to your business. In the customer portal for mechanical engineering, we pay attention to performance, security (GDPR, roles, approvals) and international scalability &#8211; so that your portal grows as your service grows.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E0081700\" class=\"elementor-element elementor-element-b24204b elementor-align-left services-normal-btn elementor-widget elementor-widget-button\" data-id=\"b24204b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#mehr-erfahren\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn more  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0b20485 e-flex e-con-boxed e-con e-parent\" data-id=\"0b20485\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92497bd elementor-widget elementor-widget-menu-anchor\" data-id=\"92497bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"mehr-erfahren\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-1f4a857d e-con-full e-flex e-con e-parent\" data-id=\"1f4a857d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-41f5b027 e-con-full e-flex e-con e-child\" data-id=\"41f5b027\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-35c31440 e-con-full e-flex e-con e-child\" data-id=\"35c31440\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7591b1e9 e-con-full e-flex e-con e-child\" data-id=\"7591b1e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#E00817\" class=\"elementor-element elementor-element-20e1561f elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"20e1561f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why: Practical differentiation!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8660d21 elementor-widget elementor-widget-text-editor\" data-id=\"8660d21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">A self-service portal brings you closer to the operator &#8211; 24\/7, mobile, in the language of the user, with clear processes. A B2B self-service portal in your corporate design strengthens your brand in after-sales and brings your service to life. A customer portal in mechanical engineering that consistently maps the <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">installed base<\/a> becomes the linchpin for data-based services, upgrades and new business models such as equipment-as-a-service.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a08be1e elementor-widget elementor-widget-button\" data-id=\"a08be1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/kontakt\/terminvereinbarung\" rel=\"nofollow\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See for yourself in a personal initial consultation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-327b1c6 e-con-full e-flex e-con e-child\" data-id=\"327b1c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#E00817\" class=\"elementor-element elementor-element-bf280ef elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"bf280ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Book live demo Self Service Portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b8225c elementor-widget elementor-widget-text-editor\" data-id=\"13b8225c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Let us show you in a demo how a self-service portal is based on your existing system landscape, which quick wins are possible and which roadmap is realistic. Numerous satisfied customers confirm our approach. You too can benefit from a B2B self-service portal from logicline, which is based on best practices without ignoring your special features. A customer portal in mechanical engineering then becomes a competitive advantage because it increases customer loyalty and efficiency in equal measure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c6f8f1 elementor-widget elementor-widget-heading\" data-id=\"24c6f8f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Arrange a non-binding initial consultation now\nor request a workshop directly!<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4eaed6d e-flex e-con-boxed e-con e-parent\" data-id=\"4eaed6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86b3b23 elementor-widget elementor-widget-template\" data-id=\"86b3b23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"13304\" class=\"elementor elementor-13304 elementor-13283 elementor-13283\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec4067 e-flex e-con-boxed e-con e-parent\" data-id=\"7ec4067\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63dc98 elementor-widget elementor-widget-spacer\" data-id=\"d63dc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-34b1860 e-con-full e-flex e-con e-parent\" data-id=\"34b1860\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<section class=\"elementor-element elementor-element-5458ce23 e-con-full why-parent-sticky e-flex e-con e-child\" data-id=\"5458ce23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1fbd0390 e-con-full e-flex e-con e-child\" data-id=\"1fbd0390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0a0f49c e-con-full e-flex e-con e-child\" data-id=\"0a0f49c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9662e8c elementor-widget elementor-widget-heading\" data-id=\"9662e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why logicline?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-hover-color=\"#FFFFFF00\" class=\"elementor-element elementor-element-2657e91 e-con-full e-flex e-con e-child\" data-id=\"2657e91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cdf28a6 e-grid e-con-boxed e-con e-child\" data-id=\"cdf28a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-497cd42 e-con-full why-us-container e-flex e-con e-child\" data-id=\"497cd42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b452f7 elementor-widget elementor-widget-heading\" data-id=\"2b452f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Own products for faster solutions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c27b3 elementor-widget elementor-widget-text-editor\" data-id=\"32c27b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digital machine file, Service Decision Intelligence (SDI) and other modules are ready-made software with domain IP &#8211; no effort from zero, shorter time-to-value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d379e8 e-con-full why-us-container e-flex e-con e-child\" data-id=\"3d379e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fae87d8 elementor-widget elementor-widget-heading\" data-id=\"fae87d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Industry depth for machinery manufacturers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc7134 elementor-widget elementor-widget-text-editor\" data-id=\"5cc7134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over 130 projects in service and aftermarket. Our team knows the processes before the first configuration begins. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd7dbf e-con-full why-us-container e-flex e-con e-child\" data-id=\"bcd7dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63d431 elementor-widget elementor-widget-heading\" data-id=\"d63d431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Salesforce Platform, end-to-end<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf0c73 elementor-widget elementor-widget-text-editor\" data-id=\"7bf0c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No system discontinuity, no integration project off track. Portals, spare parts stores, IoT, AI agents &#8211; all on one platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b43d523 e-con-full why-us-container e-flex e-con e-child\" data-id=\"b43d523\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee65780 elementor-widget elementor-widget-heading\" data-id=\"ee65780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">AI decision intelligence, product-ready<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b33dde elementor-widget elementor-widget-text-editor\" data-id=\"2b33dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI combines machine data, CRM context and knowledge base into concrete recommendations for action. Not an experiment &#8211; a ready-to-use module. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ee884e e-con-full why-us-container e-flex e-con e-child\" data-id=\"5ee884e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9c88b elementor-widget elementor-widget-heading\" data-id=\"3f9c88b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Your pace, your order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518c811 elementor-widget elementor-widget-text-editor\" data-id=\"518c811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The step model allows you to start where the need is greatest. Each level delivers immediate value and builds on the previous one. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-713d31d e-con-full why-us-container e-flex e-con e-child\" data-id=\"713d31d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b8a8c elementor-widget elementor-widget-heading\" data-id=\"a7b8a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ready for the next step?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ac9f5 elementor-widget elementor-widget-text-editor\" data-id=\"99ac9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will show you in 30 minutes what is possible for your company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6704cf9 elementor-widget elementor-widget-button\" data-id=\"6704cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/en\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact &amp; Appointments<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-86d7007 e-flex e-con-boxed e-con e-parent\" data-id=\"86d7007\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d54638 elementor-widget elementor-widget-spacer\" data-id=\"6d54638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Salesforce customer portal Next level after-sales in mechanical engineering: customer portal and B2B self-service portal with Salesforce connection In mechanical engineering, a self-service portal is the central, digital point of contact through which operators, service partners and manufacturers can efficiently exchange information, services and transactions relating to installed machines. As a B2B self-service portal, it [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":35081,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-36779","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/36779","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=36779"}],"version-history":[{"count":5,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/36779\/revisions"}],"predecessor-version":[{"id":39365,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/36779\/revisions\/39365"}],"up":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/35081"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=36779"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}