{"id":39111,"date":"2026-05-01T13:03:59","date_gmt":"2026-05-01T11:03:59","guid":{"rendered":"https:\/\/www.logicline.de\/services\/customer-portal"},"modified":"2026-08-07T23:33:39","modified_gmt":"2026-08-07T21:33:39","slug":"customer-portal","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en\/services\/customer-portal","title":{"rendered":"Customer portal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39111\" class=\"elementor elementor-39111 elementor-38668\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-dce-background-color=\"#F5F6F7\" class=\"elementor-element elementor-element-85ba16e e-flex e-con-boxed e-con e-parent\" data-id=\"85ba16e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-73661caf e-con-full e-flex e-con e-child\" data-id=\"73661caf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45307cdf elementor-widget elementor-widget-heading\" data-id=\"45307cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 24px;white-space: normal\">Customer portal<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae3c308 elementor-widget elementor-widget-heading\" data-id=\"1ae3c308\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"color:#E00817\">Machinery and Equipment <\/span>Customer Portal <span style=\"color:#E00817\">: Self-Service That <\/span>Takes the Pressure Off the Service Team  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#12070A\" class=\"elementor-element elementor-element-74723361 elementor-widget elementor-widget-text-editor\" data-id=\"74723361\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\"><span class=\"md-plain md-expand\">A <\/span><span class=\"md-pair-s \"><strong><span class=\"md-plain\">Customer Portal for the Machinery and Equipment Industry<\/span><\/strong><\/span><span class=\"md-plain\">  Brings machine records, spare parts management, ticketing, documentation, and remote support onto a single platform\u2014directly integrated with your service and sales processes. Between 60 and 70 percent of medium-sized service organizations still rely on manual processes or siloed solutions ( <\/span><span class=\"md-pair-s \"><em><span class=\"md-plain\">FSM Trends 2026<\/span><\/em><\/span><span class=\"md-plain md-expand\">).<\/span> Native to Salesforce, with a ready-made portal template from IOTAM.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E00817\" class=\"elementor-element elementor-element-ea6a09f elementor-widget elementor-widget-button\" data-id=\"ea6a09f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Arrange an initial consultation and demo now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e343d31 e-con-full e-flex e-con e-child\" data-id=\"4e343d31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eedb24b dce_masking-none elementor-widget elementor-widget-image\" data-id=\"1eedb24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"733\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/kundenportal-768x733.png\" class=\"attachment-medium_large size-medium_large wp-image-38763\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/kundenportal-768x733.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/kundenportal-300x286.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/kundenportal-1024x977.png 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/kundenportal.png 1056w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-7c85842b e-con-full e-flex e-con e-parent\" data-id=\"7c85842b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<section class=\"elementor-element elementor-element-1ad1d348 e-flex e-con-boxed e-con e-child\" data-id=\"1ad1d348\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1354cd13 e-flex e-con-boxed e-con e-child\" data-id=\"1354cd13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32be7046 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"32be7046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your advantages with the customer portal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-493db41 e-con-full e-grid e-con e-child\" data-id=\"493db41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bfe2596 e-con-full e-flex e-con e-child\" data-id=\"bfe2596\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-overlay-color=\"#F2F2F2\" class=\"elementor-element elementor-element-85a793e e-con-full e-flex e-con e-child\" data-id=\"85a793e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f176019 elementor-widget elementor-widget-heading\" data-id=\"f176019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Relief for office staff<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59a4e82 elementor-widget elementor-widget-text-editor\" data-id=\"59a4e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>40-60 calls per day about spare parts, status and documents &#8211; many of which are handled by the portal itself.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02286e3 e-con-full e-flex e-con e-child\" data-id=\"02286e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-overlay-color=\"#F2F2F2\" class=\"elementor-element elementor-element-0809a90 e-con-full e-flex e-con e-child\" data-id=\"0809a90\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26ccabb elementor-widget elementor-widget-heading\" data-id=\"26ccabb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">More aftermarket sales<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7385da elementor-widget elementor-widget-text-editor\" data-id=\"f7385da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Spare parts orders, contract renewals and cross-selling are handled directly in the portal &#8211; no longer by e-mail and telephone.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55b9063 e-con-full e-flex e-con e-child\" data-id=\"55b9063\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-overlay-color=\"#F2F2F2\" class=\"elementor-element elementor-element-99896a2 e-con-full e-flex e-con e-child\" data-id=\"99896a2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba1dfd elementor-widget elementor-widget-heading\" data-id=\"aba1dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\"> One truth per machine<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b992c35 elementor-widget elementor-widget-text-editor\" data-id=\"b992c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customer, service technician and sales see the same status: configuration, history, contracts, open tickets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3e59d2 e-con-full e-flex e-con e-child\" data-id=\"d3e59d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" data-dce-background-overlay-color=\"#F2F2F2\" class=\"elementor-element elementor-element-b900bca e-con-full e-flex e-con e-child\" data-id=\"b900bca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4c566 elementor-widget elementor-widget-heading\" data-id=\"3f4c566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Time-to-value: 8-12 weeks<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a23e53c elementor-widget elementor-widget-text-editor\" data-id=\"a23e53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to the ready-made portal template from IOTAM &#8211; no months-long individual project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#FFFEFC\" class=\"elementor-element elementor-element-d1a3f4d e-con-full e-flex e-con e-child\" data-id=\"d1a3f4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-0f5d4a4 e-flex e-con-boxed e-con e-child\" data-id=\"0f5d4a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9be0f6 e-con-full e-flex e-con e-child\" data-id=\"a9be0f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f9a22e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0f9a22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Stage 2: Networking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#12070A\" class=\"elementor-element elementor-element-44241df elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44241df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digitize \u2192 Network \u2192 Decide \u2192 Automate<\/p><p>Each level delivers independent value. You decide where you want to start. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e5e500 e-con-full e-flex e-con e-child\" data-id=\"6e5e500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#12070A\" class=\"elementor-element elementor-element-40aa0ba elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40aa0ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The customer portal is the networked access point for your operators, service partners and sales organizations. It combines the digital machine file (level 1) with service processes, IoT data, spare parts store and knowledge &#8211; all in one system. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t<section data-dce-background-image-url=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/12\/Rectangle-5.png\" class=\"elementor-element elementor-element-50dc7d75 e-con-full e-flex e-con e-parent\" data-id=\"50dc7d75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-36444b3c e-flex e-con-boxed e-con e-child\" data-id=\"36444b3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c7a3841 e-con-full e-flex e-con e-child\" data-id=\"3c7a3841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#F2F2F2\" class=\"elementor-element elementor-element-2c2a742e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2c2a742e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The problem: If every customer contact has to go to the back office, service does not scale.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#3F2C31\" class=\"elementor-element elementor-element-6499f3a0 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"6499f3a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's talk about your customer portal!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-756ab09c e-con-full e-flex e-con e-child\" data-id=\"756ab09c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#F2F2F2\" class=\"elementor-element elementor-element-2899d669 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2899d669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Manufacturers of machines and equipment have the same conversations every day: Which components are installed in my system? Where can I find the latest operating instructions? When does my maintenance contract expire? Which spare part fits serial number 41788? &#8211; answers that are available somewhere in the company, but not at the customer&#8217;s premises.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-text-color=\"#F2F2F2\" class=\"elementor-element elementor-element-3a1001c4 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"3a1001c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The consequences are noticeable in every service area:<\/p><ul><li><strong>40-60 calls per day<\/strong> to office staff for inquiries that do not require service knowledge<\/li><li><strong>1.5 to 2 full-time employees<\/strong> involved in the search for master data, parts lists and documents<\/li><li><strong>Lost aftermarket sales<\/strong> because spare parts orders are lost via email loops<\/li><li><strong>Frustrated customers<\/strong> who have to wait for opening hours and callbacks for any information<\/li><li><strong>Service technicians<\/strong> who are dependent on information from the office during their work<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3edd047 elementor-widget elementor-widget-text-editor\" data-id=\"3edd047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Small and medium-sized businesses are not alone in this: 60 to 70 percent of service organizations still operate using analog methods or siloed solutions (<em>FSM Trends 2026<\/em>). A self-service portal alone won\u2019t solve this. What\u2019s missing is the connection to the installed base, to contracts, tickets, knowledge, and spare parts\u2014in other words, to the Salesforce system that service and sales teams already use.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-0726d5b e-flex e-con-boxed e-con e-parent\" data-id=\"0726d5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ccb0e4 elementor-widget elementor-widget-spacer\" data-id=\"7ccb0e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-0d3b677 e-con-full e-flex e-con e-parent\" data-id=\"0d3b677\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcc665b e-grid e-con-full e-con e-child\" data-id=\"dcc665b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-dce-background-image-url=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/12\/Rectangle-16.png\" class=\"elementor-element elementor-element-38df9e44 e-con-full e-flex e-con e-child\" data-id=\"38df9e44\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div data-dce-title-color=\"#12070A\" class=\"elementor-element elementor-element-6b85a05e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6b85a05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our solution: <br \/><span style=\"color:#FFF\">A customer portal for the machinery and equipment industry that adapts to your service needs.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16c73ab1 e-con-full e-flex e-con e-child\" data-id=\"16c73ab1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30ce899a elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"30ce899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The logicline customer portal brings the <b>digital machine file, the service desk, and the spare parts catalog together into a single interface<\/b> \u2014based on Salesforce Experience Cloud and preconfigured with our <b>IOTAM portal template<\/b>. Your customers get a self-service experience on par with modern B2C platforms. Your service team gets structured workflows instead of email tickets.  <\/p><p>Because the portal works directly with your Salesforce data, there is no interface latency, no data duplication, and no conflicting data: What the customer sees is the same data as in the CRM, Field Service, and back office. The configuration is backed by over 30 years of experience in mechanical engineering services. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7068fc1 e-flex e-con-boxed e-con e-parent\" data-id=\"7068fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21d6872 elementor-widget elementor-widget-spacer\" data-id=\"21d6872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#F5F6F7\" class=\"elementor-element elementor-element-fc6c74e e-con-full e-flex e-con e-parent\" data-id=\"fc6c74e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1f802a35 e-flex e-con-boxed e-con e-child\" data-id=\"1f802a35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74627463 e-con-full e-flex e-con e-child\" data-id=\"74627463\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d02c2c8 elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"2d02c2c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview-1024x1024.png\" class=\"attachment-large size-large wp-image-40525\" alt=\"Customer Portal Overview\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview-1024x1024.png 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview-300x300.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview-150x150.png 150w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview-768x768.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Overview.png 1117w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df02f35 elementor-align-center services-normal-btn elementor-widget elementor-widget-button\" data-id=\"df02f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">A customized integration? Just ask us! <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29fc143d e-con-full e-flex e-con e-child\" data-id=\"29fc143d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-329e1f95 e-con-full e-flex e-con e-child\" data-id=\"329e1f95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c07a8 elementor-widget elementor-widget-heading\" data-id=\"68c07a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Core functions of the customer portal<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-613cca9b elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"613cca9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Machine file in the portal<\/h4><p>Your customers see their systems in the same structure as your service: Hierarchy, configuration, serial numbers, life cycle, service history, maintenance dates, documents. Live data from the IoT backend (if connected) included. <\/p><h4>Self-service tickets and service desk<\/h4><p>Customers create tickets with a direct link to the machine, component and error pattern. Status tracking, queries and solutions run in the portal. On the service side, the tickets end up as cases in the Salesforce Service Cloud &#8211; no duplicate maintenance.  <\/p><h4>Spare parts store and aftermarket sales<\/h4><p>Machine-specific spare parts catalog with bill of materials, availability, prices, and order processing. Machine-based identification reduces incorrect orders: by about 30 percent in the Salesforce environment. Optional: Contract renewals, maintenance offers, and service packages directly in the portal, with lead transfer to Salesforce Sales Cloud.  <\/p><h4>Knowledge and 3D instructions<\/h4><p>Instructions, documents and knowledge articles are displayed in context with the machine. With our partners <strong>Empolis<\/strong> (AI-supported knowledge management) and <strong>Side Effects <\/strong>(interactive 3D instructions), self-service content can be significantly enhanced &#8211; including step-by-step troubleshooting in the 3D model. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E0081700\" class=\"elementor-element elementor-element-4833c596 elementor-align-left services-normal-btn elementor-widget elementor-widget-button\" data-id=\"4833c596\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#stufenmodell\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7d141f3 e-flex e-con-boxed e-con e-parent\" data-id=\"7d141f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2a9c61 elementor-widget elementor-widget-spacer\" data-id=\"e2a9c61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-image-url=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/backgrouindlg.png\" class=\"elementor-element elementor-element-8240424 e-con-full e-flex e-con e-parent\" data-id=\"8240424\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9d43377 e-flex e-con-boxed e-con e-child\" data-id=\"9d43377\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b48d6f e-con-full e-flex e-con e-child\" data-id=\"7b48d6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-title-color=\"#F2F2F2\" class=\"elementor-element elementor-element-559256e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"559256e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What distinguishes IOTAM-based customer portals from a standard configuration<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E00817\" class=\"elementor-element elementor-element-28fad59 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"28fad59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-bob\" href=\"https:\/\/www.logicline.de\/en\/services\/starter-package-salesforce-customer-portal\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more in our \"Salesforce customer portal\" starter package<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb2d36d e-con-full e-flex e-con e-child\" data-id=\"fb2d36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#F2F2F2\" class=\"elementor-element elementor-element-9f8c427 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"9f8c427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4><span style=\"color: #ffffff\">A Salesforce portal can be configured anywhere. What makes IOTAM different: <\/span><\/h4><ul><li><strong>Ready-made portal template on Experience Cloud<\/strong> &#8211; preconfigured for machine file, self-service tickets, spare parts ordering and document access. No front end from scratch. <\/li><li><strong>Industrial UX components<\/strong> &#8211; Machine Tree, Maintenance Calendar, Component Drilldown: developed for machines with hundreds of components, not for generic B2B list views.<\/li><li><strong>Own IoT backend<\/strong> &#8211; live status, anomalies and telemetry from Heroku-based MQTT\/OPC-UA backend, without third-party system.<\/li><li><strong>Intended integrations<\/strong> &#8211; TeamViewer (remote support), Empolis (knowledge), Side Effects (3D), GRAX (CRM history without API limits) can be activated instead of integrated.<\/li><li><strong>Salesforce-native architecture<\/strong> &#8211; the portal runs in your Salesforce instance. Login, rights, data and lifecycle remain on the platform on which Service and Sales already work. <\/li><\/ul><p>The result: <strong>productive in 8-12 weeks<\/strong> instead of months of individual projects.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-7f824050 e-flex e-con-boxed e-con e-parent\" data-id=\"7f824050\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-273218e3 elementor-widget elementor-widget-spacer\" data-id=\"273218e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#F5F6F7\" class=\"elementor-element elementor-element-4ddae466 e-con-full e-flex e-con e-parent\" data-id=\"4ddae466\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1328dd34 e-flex e-con-boxed e-con e-child\" data-id=\"1328dd34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3e776839 e-con-full e-flex e-con e-child\" data-id=\"3e776839\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48f30bf9 elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"48f30bf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard-1024x1024.png\" class=\"attachment-large size-large wp-image-40523\" alt=\"Customer Portal Asset Dashboard\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard-1024x1024.png 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard-300x300.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard-150x150.png 150w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard-768x768.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-Asset-Dashboard.png 1034w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31d5a9af elementor-align-center services-normal-btn elementor-widget elementor-widget-button\" data-id=\"31d5a9af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.logicline.de\/en\/service-roi-calculator-machinery-manufacturing\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">You can find out how this works in the ROI calculator<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c72388e e-con-full e-flex e-con e-child\" data-id=\"2c72388e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-392afa49 e-con-full e-flex e-con e-child\" data-id=\"392afa49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-335bac8 elementor-widget elementor-widget-heading\" data-id=\"335bac8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The fields of action: From operational relief to sales growth<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e61cecf elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4e61cecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Operational relief<\/h4><p>Routine requests from the back office disappear in the portal. Service technicians and office staff work on what requires expertise &#8211; not searching for parts lists. <\/p><h4>Customer experience and loyalty<\/h4><p>Your customers get transparency, quick answers and a single place for everything relating to their systems. Self-service at a level that is now expected in B2B. <\/p><h4>Aftermarket sales potential<\/h4><p>Spare parts, contract renewals, and service packages are managed directly within the portal, with links to sales and campaigns in Salesforce. Aftermarket revenue becomes measurable, repeatable, and scalable. According to a Forrester study in the Salesforce ecosystem, portal projects achieve an ROI of 354 percent with a payback period of less than six months.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-2654f220 e-flex e-con-boxed e-con e-parent\" data-id=\"2654f220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d044466 elementor-widget elementor-widget-spacer\" data-id=\"d044466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#F5F6F7\" class=\"elementor-element elementor-element-1d7a1f3a e-con-full e-flex e-con e-parent\" data-id=\"1d7a1f3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1dbab978 e-flex e-con-boxed e-con e-child\" data-id=\"1dbab978\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1aba3dbd e-con-full e-flex e-con e-child\" data-id=\"1aba3dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2f333cdb e-con-full e-flex e-con e-child\" data-id=\"2f333cdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dbd1bfc elementor-widget elementor-widget-heading\" data-id=\"3dbd1bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The customer portal creates added value at all levels:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12005c4a elementor-widget__width-initial elementor-widget-tablet__width-inherit dce_masking-none elementor-widget elementor-widget-image\" data-id=\"12005c4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/Portal-vSTAGE.webp\" class=\"attachment-large size-large wp-image-40527\" alt=\"Customer Portal 3D Visualization\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E0081700\" class=\"elementor-element elementor-element-5f26d9ae elementor-align-left services-normal-btn elementor-widget elementor-widget-button\" data-id=\"5f26d9ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"#stufenmodell\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Learn More  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69874b09 e-con-full e-flex e-con e-child\" data-id=\"69874b09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-200ad5b4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"200ad5b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>For your customers and operators<\/h4><ul><li><strong>One point of contact<\/strong> for everything relating to the machine &#8211; machine file, documents, tickets, spare parts, contracts<\/li><li><strong>Answers in seconds<\/strong> instead of waiting for callbacks or emails<\/li><li><strong>Full transparency<\/strong> of service history, open processes and maintenance status<\/li><li><strong>Self-service at B2C level<\/strong> &#8211; even for complex machines with hundreds of components<\/li><\/ul><h4>For your service and back office<\/h4><ul><li><strong>40-60<\/strong> fewer <strong>routine inquiries per day<\/strong> on the phone &#8211; time for cases that require expertise<\/li><li><strong>Structured tickets<\/strong> with machine, component and error image reference instead of unstructured emails<\/li><li><strong>One database<\/strong> for office staff, field service and technicians &#8211; no duplicate maintenance<\/li><li><strong>Higher service quality<\/strong> because processes are stored in the system in a traceable manner instead of in mailboxes<\/li><\/ul><h4>For after-sales sales and management<\/h4><ul><li><strong>Measurable aftermarket sales<\/strong> from spare parts, maintenance contracts and service packages directly in the portal<\/li><li><strong>Scalable service business<\/strong> &#8211; growth without a linear increase in internal sales capacity<\/li><li><strong>Cross-selling and upselling potential<\/strong> based on real usage and order data, not gut feeling<\/li><li><strong>Competitiveness<\/strong> compared to manufacturers whose customers have long expected self-service<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6f4d61d3 e-flex e-con-boxed e-con e-parent\" data-id=\"6f4d61d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bce3b3a elementor-widget elementor-widget-menu-anchor\" data-id=\"2bce3b3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"step-by-stepmodel\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-eeca81a e-con-full e-flex e-con e-parent\" data-id=\"eeca81a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-261c609d elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"261c609d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">From self-service to proactive service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7faa8447 e-flex e-con-boxed e-con e-child\" data-id=\"7faa8447\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-544e3c9d e-con-full e-flex e-con e-child\" data-id=\"544e3c9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691f8af elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"691f8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Portals grow as usage increases. At Heidelberger Druckmaschinen, for example, portal usage has risen from over 2,200 users (2019) to over 9,000 users (2025). <\/p><p>A customer portal answers questions that the customer asks. The next step is service that answers before questions are asked. <\/p><p>Service Decision Intelligence (SDI) combines the data from the portal &#8211; tickets, machine status, service history &#8211; with IoT telemetry, technical knowledge and CRM context. AI agents in the portal then provide not only master data, but also well-founded diagnoses, recommendations for action and proactive advice &#8211; with source references. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cce6450 e-con-full e-flex e-con e-child\" data-id=\"1cce6450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div data-dce-text-color=\"#12070A\" class=\"elementor-element elementor-element-40ee43ae elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40ee43ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Your path:<\/strong> <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed base assessment<\/a> \u2192 <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">Digital machine file<\/a> \u2192 Customer portal &amp; IoT \u2192 <a href=\"https:\/\/www.logicline.de\/en\/services\/ai-implementation-with-agentforce\">Service decision intelligence<\/a><\/p><p>You don&#8217;t have to implement everything at once. Each stage delivers independent value. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-dce-background-color=\"#E00817\" class=\"elementor-element elementor-element-1e863af elementor-widget elementor-widget-button\" data-id=\"1e863af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-calendar-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M148 288h-40c-6.6 0-12-5.4-12-12v-40c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12zm108-12v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 96v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm-96 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm192 0v-40c0-6.6-5.4-12-12-12h-40c-6.6 0-12 5.4-12 12v40c0 6.6 5.4 12 12 12h40c6.6 0 12-5.4 12-12zm96-260v352c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V112c0-26.5 21.5-48 48-48h48V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h128V12c0-6.6 5.4-12 12-12h40c6.6 0 12 5.4 12 12v52h48c26.5 0 48 21.5 48 48zm-48 346V160H48v298c0 3.3 2.7 6 6 6h340c3.3 0 6-2.7 6-6z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Arrange an initial consultation and demo now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f622b0f e-flex e-con-boxed e-con e-parent\" data-id=\"f622b0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cea17d7 elementor-widget elementor-widget-menu-anchor\" data-id=\"cea17d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"wo-starten\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-image-url=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2025\/12\/Rectangle-5.png\" class=\"elementor-element elementor-element-2de68b7 e-con-full e-grid e-con e-child\" data-id=\"2de68b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f23616b e-con-full e-flex e-con e-child\" data-id=\"f23616b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20578b2 elementor-widget elementor-widget-heading\" data-id=\"20578b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where do you start?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0ff40f e-grid e-con-full e-con e-child\" data-id=\"e0ff40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-28266a0 e-con-full roundbox e-flex e-con e-child\" data-id=\"28266a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c20b42 elementor-widget elementor-widget-text-editor\" data-id=\"3c20b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do you want to relieve the office staff?<\/strong> \u2192 Self-service portal with machine file, tickets and spare parts &#8211; the fastest lever.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a69b738 e-con-full e-flex e-con e-child\" data-id=\"a69b738\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12fd0c1 elementor-widget elementor-widget-text-editor\" data-id=\"12fd0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Don&#8217;t have a structured machine file yet?<\/strong> \u2192 Start with the <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed Base Assessment<\/a> or directly with the <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">Digital Machine File<\/a>. The portal comes in the second step. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d546be9 e-con-full e-flex e-con e-child\" data-id=\"d546be9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f2d49 elementor-widget elementor-widget-text-editor\" data-id=\"17f2d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Are you already using Salesforce?<\/strong>  \u2192 IOTAM complements your instance. Login, rights and data remain in your platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41de887 e-con-full e-flex e-con e-child\" data-id=\"41de887\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86ec939 elementor-widget elementor-widget-text-editor\" data-id=\"86ec939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do you want to integrate knowledge and 3D instructions?<\/strong>  \u2192 Interactive self-service content can be used directly in the portal via our partners Empolis and Side Effects &#8211; from error codes to 3D repair instructions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-143a2673 e-flex e-con-boxed e-con e-parent\" data-id=\"143a2673\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-104259e8 elementor-widget elementor-widget-template\" data-id=\"104259e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"13304\" class=\"elementor elementor-13304 elementor-13283 elementor-13283\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec4067 e-flex e-con-boxed e-con e-parent\" data-id=\"7ec4067\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63dc98 elementor-widget elementor-widget-spacer\" data-id=\"d63dc98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-34b1860 e-con-full e-flex e-con e-parent\" data-id=\"34b1860\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<section class=\"elementor-element elementor-element-5458ce23 e-con-full why-parent-sticky e-flex e-con e-child\" data-id=\"5458ce23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1fbd0390 e-con-full e-flex e-con e-child\" data-id=\"1fbd0390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0a0f49c e-con-full e-flex e-con e-child\" data-id=\"0a0f49c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9662e8c elementor-widget elementor-widget-heading\" data-id=\"9662e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why logicline?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-hover-color=\"#FFFFFF00\" class=\"elementor-element elementor-element-2657e91 e-con-full e-flex e-con e-child\" data-id=\"2657e91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cdf28a6 e-grid e-con-boxed e-con e-child\" data-id=\"cdf28a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-497cd42 e-con-full why-us-container e-flex e-con e-child\" data-id=\"497cd42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b452f7 elementor-widget elementor-widget-heading\" data-id=\"2b452f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Own products for faster solutions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c27b3 elementor-widget elementor-widget-text-editor\" data-id=\"32c27b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digital machine file, Service Decision Intelligence (SDI) and other modules are ready-made software with domain IP &#8211; no effort from zero, shorter time-to-value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d379e8 e-con-full why-us-container e-flex e-con e-child\" data-id=\"3d379e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fae87d8 elementor-widget elementor-widget-heading\" data-id=\"fae87d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Industry depth for machinery manufacturers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc7134 elementor-widget elementor-widget-text-editor\" data-id=\"5cc7134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over 130 projects in service and aftermarket. Our team knows the processes before the first configuration begins. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd7dbf e-con-full why-us-container e-flex e-con e-child\" data-id=\"bcd7dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63d431 elementor-widget elementor-widget-heading\" data-id=\"d63d431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Salesforce Platform, end-to-end<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf0c73 elementor-widget elementor-widget-text-editor\" data-id=\"7bf0c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No system discontinuity, no integration project off track. Portals, spare parts stores, IoT, AI agents &#8211; all on one platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b43d523 e-con-full why-us-container e-flex e-con e-child\" data-id=\"b43d523\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee65780 elementor-widget elementor-widget-heading\" data-id=\"ee65780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">AI decision intelligence, product-ready<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b33dde elementor-widget elementor-widget-text-editor\" data-id=\"2b33dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI combines machine data, CRM context and knowledge base into concrete recommendations for action. Not an experiment &#8211; a ready-to-use module. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ee884e e-con-full why-us-container e-flex e-con e-child\" data-id=\"5ee884e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9c88b elementor-widget elementor-widget-heading\" data-id=\"3f9c88b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Your pace, your order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518c811 elementor-widget elementor-widget-text-editor\" data-id=\"518c811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The step model allows you to start where the need is greatest. Each level delivers immediate value and builds on the previous one. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-713d31d e-con-full why-us-container e-flex e-con e-child\" data-id=\"713d31d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b8a8c elementor-widget elementor-widget-heading\" data-id=\"a7b8a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ready for the next step?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ac9f5 elementor-widget elementor-widget-text-editor\" data-id=\"99ac9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will show you in 30 minutes what is possible for your company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6704cf9 elementor-widget elementor-widget-button\" data-id=\"6704cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/en\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact &amp; Appointments<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-86d7007 e-flex e-con-boxed e-con e-parent\" data-id=\"86d7007\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d54638 elementor-widget elementor-widget-spacer\" data-id=\"6d54638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer portals for machine manufacturers: ticketing, knowledge search, spare parts store and machine cockpit on Salesforce Experience Cloud &#8211; from a single source.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":35081,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-39111","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=39111"}],"version-history":[{"count":19,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39111\/revisions"}],"predecessor-version":[{"id":42519,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39111\/revisions\/42519"}],"up":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/35081"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=39111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}