{"id":39424,"date":"2026-05-14T14:22:05","date_gmt":"2026-05-14T12:22:05","guid":{"rendered":"https:\/\/www.logicline.de\/services\/en-services-service-decision-intelligence"},"modified":"2026-11-03T09:53:50","modified_gmt":"2026-11-03T08:53:50","slug":"service-decision-intelligence","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en\/services\/service-decision-intelligence","title":{"rendered":"Service Decision Intelligence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"39424\" class=\"elementor elementor-39424 elementor-39385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85ba16e e-con-full ll-sec ll-hero e-flex e-con e-parent\" data-id=\"85ba16e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-73661caf e-con-full e-flex e-con e-child\" data-id=\"73661caf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45307cdf ll-kicker elementor-widget elementor-widget-heading\" data-id=\"45307cdf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 24px;white-space: normal\">Service Decision Intelligence<\/span><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae3c308 elementor-widget elementor-widget-heading\" data-id=\"1ae3c308\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Service Decision Intelligence: <span style=\"color:#E00817\">Implementing<\/span> AI in Industrial Services\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74723361 elementor-widget elementor-widget-text-editor\" data-id=\"74723361\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Generic AI agents hallucinate without domain knowledge. SDI grounds them in the context of your systems\u2014telemetry, CRM, ERP, and technical knowledge\u2014all integrated into a knowledge base with source citation. Claims triage in half the time, on your infrastructure, independent of LLMs.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-950fc4d ll-cta elementor-widget elementor-widget-button\" data-id=\"950fc4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Arrange an initial consultation and demo now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e343d31 e-con-full e-flex e-con e-child\" data-id=\"4e343d31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eedb24b elementor-widget elementor-widget-image\" data-id=\"1eedb24b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/team-sdi-1024x1024-1-768x768.png\" class=\"attachment-medium_large size-medium_large wp-image-39388\" alt=\"Service Decision Intelligence\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/team-sdi-1024x1024-1-768x768.png 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/team-sdi-1024x1024-1-300x300.png 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/team-sdi-1024x1024-1-150x150.png 150w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/05\/team-sdi-1024x1024-1.png 1024w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-cde69ca e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"cde69ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-41fe661 e-con-full ll-card ll-card-cta e-flex e-con e-child\" data-id=\"41fe661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e0dec36 e-con-full e-flex e-con e-child\" data-id=\"e0dec36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18c8c01 elementor-widget elementor-widget-heading\" data-id=\"18c8c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">SDI by logicline: the product behind this introduction<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8927fa0 elementor-widget elementor-widget-text-editor\" data-id=\"8927fa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This page describes how we implement SDI at your company. The product itself is an AI diagnosis tool for technical service: Every service request is sent to the team along with the probable cause, the appropriate spare part, and supporting documentation. General AI assistants search through documents, but SDI also has detailed knowledge of each individual machine, including its serial number, configuration, service history, and telemetry data. It runs in Salesforce and in your cloud.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-388b2c5 e-con-full e-flex e-con e-child\" data-id=\"388b2c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3d184a ll-cta elementor-widget elementor-widget-button\" data-id=\"c3d184a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/ai.logicline.de\/\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to the SDI by logicline product page \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-7c85842b e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"7c85842b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-1ad1d348 e-con-full e-flex e-con e-child\" data-id=\"1ad1d348\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1354cd13 e-con-full e-flex e-con e-child\" data-id=\"1354cd13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32be7046 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"32be7046\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your Benefits with Service Decision Intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6755bb elementor-widget elementor-widget-text-editor\" data-id=\"c6755bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p dir=\"ltr\" style=\"text-align: center;\"><strong>What is Service Decision Intelligence (SDI)?<\/strong><\/p><p dir=\"ltr\">Service Decision Intelligence (SDI) is the intelligence layer between your service data and your AI agents. SDI combines machine data from the IoT, CRM history from Salesforce, ERP data, and technical knowledge from documents into a unified, searchable knowledge base\u2014and provides answers with source citations and confidence scores instead of plausible guesses. SDI runs on your own cloud and can be used with Agentforce, Claude, or Copilot via the open MCP standard. This enables service teams to make faster, traceable decisions, and AI agents to work with the context of your machines rather than generic model knowledge.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-493db41 e-con-full e-grid e-con e-child\" data-id=\"493db41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bfe2596 e-con-full ll-card e-flex e-con e-child\" data-id=\"bfe2596\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-85a793e e-con-full e-flex e-con e-child\" data-id=\"85a793e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f176019 elementor-widget elementor-widget-heading\" data-id=\"f176019\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Domain knowledge instead of hallucination<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59a4e82 elementor-widget elementor-widget-text-editor\" data-id=\"59a4e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>AI-generated answers with source citations from service history, ERP, IoT, and documents\u2014not just gut feelings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-02286e3 e-con-full ll-card e-flex e-con e-child\" data-id=\"02286e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0809a90 e-con-full e-flex e-con e-child\" data-id=\"0809a90\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26ccabb elementor-widget elementor-widget-heading\" data-id=\"26ccabb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Data Sovereignty for Your Company<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7385da elementor-widget elementor-widget-text-editor\" data-id=\"f7385da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI runs on your cloud (Azure\/AWS). No service data is used in third-party LLM training. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55b9063 e-con-full ll-card e-flex e-con e-child\" data-id=\"55b9063\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-99896a2 e-con-full e-flex e-con e-child\" data-id=\"99896a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba1dfd elementor-widget elementor-widget-heading\" data-id=\"aba1dfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">LLM- and agent-agnostic<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b992c35 elementor-widget elementor-widget-text-editor\" data-id=\"b992c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Compatible with Agentforce, Claude, and Copilot\u2014connected via MCP. You can switch between them whenever you want. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d3e59d2 e-con-full ll-card e-flex e-con e-child\" data-id=\"d3e59d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b900bca e-con-full e-flex e-con e-child\" data-id=\"b900bca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4c566 elementor-widget elementor-widget-heading\" data-id=\"3f4c566\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Time-to-value: 10-12 weeks<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a23e53c elementor-widget elementor-widget-text-editor\" data-id=\"a23e53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>6 ready-made skills instead of 6-12 months of in-house development.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-d1a3f4d e-con-full e-flex e-con e-child\" data-id=\"d1a3f4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0f5d4a4 ll-split e-con-full e-flex e-con e-child\" data-id=\"0f5d4a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a9be0f6 e-con-full e-flex e-con e-child\" data-id=\"a9be0f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f9a22e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0f9a22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Step 3: Decide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44241df elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"44241df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digitize \u2192 Connect \u2192 <strong>Decide<\/strong> \u2192 Automate<\/p><p>Each level delivers independent value. You decide where you want to start. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e5e500 e-con-full e-flex e-con e-child\" data-id=\"6e5e500\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40aa0ba elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40aa0ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI is the third stage of service digitization. It builds on structured data (Stage 1: Machine File) and end-to-end processes (Stage 2: Connect)\u2014and provides the intelligence that turns data into decisions. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-50dc7d75 e-con-full ll-sec ll-tone-dark e-flex e-con e-parent\" data-id=\"50dc7d75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-36444b3c ll-split e-con-full e-flex e-con e-child\" data-id=\"36444b3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3c7a3841 e-con-full e-flex e-con e-child\" data-id=\"3c7a3841\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2a742e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"2c2a742e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Even networked data does not deliver decisions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45add5c elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"45add5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>82%<\/strong> of companies consider AI to be critical to their competitiveness, but only <strong>42% <\/strong>actually <strong>use <\/strong>it. The bottleneck rarely lies with the model itself, but rather with a lack of context.   <em>(Quanos, 2024)<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-978a619 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"978a619\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let's talk about AI in service!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-756ab09c e-con-full e-flex e-con e-child\" data-id=\"756ab09c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2899d669 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"2899d669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In recent years, machinery and equipment manufacturers have consolidated their service data: machine records in Salesforce, ERP integration, IoT telemetry, knowledge base, and service history. The data is there. Yet the same problems persist:  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1001c4 elementor-widget__width-initial elementor-widget-mobile__width-initial ll-list-cards ll-rich elementor-widget elementor-widget-text-editor\" data-id=\"3a1001c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Claims, RMA, and warranty triage<\/strong> still takes hours\u2014because service representatives have to gather telemetry data, contract status, replacement part history, and diagnostic information from four different systems.<\/li><li><strong>Agentforce, Copilot, and similar frameworks are off the mark<\/strong> when they rely solely on Salesforce data\u2014critical service context lies in ERP, IoT, and documents.<\/li><li><strong>Generic LLMs don&#8217;t know your machines<\/strong> \u2014they provide convincing but incorrect answers about components, fault codes, and maintenance procedures.<\/li><li><strong>In-house developments<\/strong> take 6-12 months, are proprietary and linked to an LLM provider.<\/li><li><strong>Compliance<\/strong> (AI Act, data sovereignty) becomes an obstacle when service data ends up in third-party training systems.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3edd047 elementor-widget elementor-widget-text-editor\" data-id=\"3edd047\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>What&#8217;s missing isn&#8217;t more AI\u2014it&#8217;s a <strong>layer of intelligence<\/strong> between your data and the agents that use it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-0d3b677 e-con-full ll-sec ll-tone-grey e-flex e-con e-parent\" data-id=\"0d3b677\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-dcc665b e-grid e-con-full ll-split ll-split-1 e-con e-child\" data-id=\"dcc665b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-38df9e44 e-con-full e-flex e-con e-child\" data-id=\"38df9e44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b85a05e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6b85a05e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our solution: <br \/><span style=\"color:#FFF\">A knowledge base that makes AI agents reliable.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-16c73ab1 e-con-full ll-card e-flex e-con e-child\" data-id=\"16c73ab1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30ce899a elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"30ce899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service Decision Intelligence is the <strong>intelligence layer between your service data and your AI agents<\/strong>. SDI combines machine data from the IoT, contract history from Salesforce, ERP data, and technical knowledge from documents into a <strong>unified, searchable knowledge base<\/strong> \u2014and makes it available as skills that every agent can use via MCP. <\/p><p>The result: AI responses based on your domain expertise that cite sources and remain transparent. Whether it&#8217;s Agentforce, Claude, or your own agent\u2014the context they work with comes from SDI. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-fc6c74e e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"fc6c74e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-02d2230 e-con-full e-flex e-con e-child\" data-id=\"02d2230\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8656cc5 e-con-full e-flex e-con e-child\" data-id=\"8656cc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c07a8 elementor-widget elementor-widget-heading\" data-id=\"68c07a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The 6 Skills of SDI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de08c7a elementor-widget elementor-widget-text-editor\" data-id=\"de08c7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Each skill captures a part of the context; diagnostic synthesis brings it all together.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ee6bff e-con-full e-flex e-con e-child\" data-id=\"2ee6bff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0403d4f elementor-widget elementor-widget-image\" data-id=\"0403d4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1600\" height=\"1000\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de.webp\" class=\"attachment-full size-full wp-image-42826\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de.webp 1600w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de-300x188.webp 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de-1024x640.webp 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de-768x480.webp 768w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-wide-sdi-de-1536x960.webp 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-613cca9b elementor-widget__width-initial ll-list-cards ll-rich elementor-widget elementor-widget-text-editor\" data-id=\"613cca9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Telemetry analysis<\/h4><p>IoT data from your IoT platforms, time-series databases (e.g., InfluxDB), or existing systems is analyzed to detect anomalies and identify trends. Answers to questions such as \u201cWhich machines have exhibited unusual behavior in the last 30 days?\u201d\u2014backed by time-series data.   <\/p><h4>CRM context<\/h4><p>Salesforce history is retrieved without API limits\u2014via GRAX, which keeps Salesforce data permanently available. Service cases, contracts, complaints, and spare part orders for a machine are all available in a single response, even spanning several years.   <\/p><h4>ERP data<\/h4><p>Material and batch data, order references, and delivery history from the ERP system can be used to inform service decisions. This is important for warranty and claims cases where the component batch, delivery date, or order context are part of the diagnosis.   <\/p><h4>Technical knowledge (RAG)<\/h4><p>User manuals, service bulletins, maintenance schedules, and error logs can be retrieved using Retrieval Augmented Generation. Responses cite page numbers and source documents\u2014not hallucinations, but verifiable facts.   <\/p><h4>Diagnostic synthesis<\/h4><p>Cross-system triage: Claims, RMA, Warranty. SDI combines telemetry, CRM, ERP, and expertise; it tests hypotheses\u2014even against the most obvious answer\u2014and suggests diagnoses with a confidence score and source citations. Data gaps are explicitly identified.        <\/p><h4>Proactive insights<\/h4><p>Identify patterns before they escalate: anomalies in the installed base, clusters of specific error patterns in a batch, and upcoming contract expirations involving high-risk fleets. SDI generates insights and passes them on to Salesforce workflows or Agentforce agents.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdf217d e-con-full e-flex e-con e-child\" data-id=\"cdf217d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df02f35 elementor-align-center services-normal-btn elementor-widget elementor-widget-button\" data-id=\"df02f35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.logicline.de\/en\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">A customized integration? Just ask us! <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-8240424 e-con-full ll-sec ll-tone-grey e-flex e-con e-parent\" data-id=\"8240424\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9d43377 ll-split ll-split-1 e-con-full e-flex e-con e-child\" data-id=\"9d43377\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b48d6f e-con-full e-flex e-con e-child\" data-id=\"7b48d6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-559256e elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"559256e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Sets SDI Apart from Agentforce and Generic AI Tools<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28fad59 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"28fad59\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/en\/ai-in-service-own-knowledge-base\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read more about this in our magazine: Why AI in Customer Service Needs Its Own Knowledge Base<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fb2d36d e-con-full e-flex e-con e-child\" data-id=\"fb2d36d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f8c427 elementor-widget__width-initial elementor-widget-mobile__width-initial ll-list-cards ll-rich elementor-widget elementor-widget-text-editor\" data-id=\"9f8c427\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Agentforce, Copilot, and other agent frameworks are front ends. SDI is the intelligence layer behind them. What sets us apart:  <\/p><ul><li><strong>In a Salesforce-native machine context<\/strong> \u2014SDI is not a decision overlay separate from the CRM. The skills are built on the machine record and the Salesforce data model. Asset hierarchy, service history, and installed base are not data exports, but rather the foundation.  <\/li><li><strong>Domain knowledge in machinery and equipment<\/strong> \u2014skills are tailored to industrial service data (components, fault codes, service histories, warranty logic), not generic.<\/li><li><strong>Reasoning with confidence scores and data gaps<\/strong> \u2014each diagnosis specifies a confidence level, tests hypotheses using an anti-confirmatory approach, and explicitly identifies data gaps. Humans decide informedly, not based on the LLM\u2019s gut feelings. <\/li><li><strong>Persistent Audit Trail \u2014 AI Act-compliant from Day 1<\/strong> \u2014 every diagnostic report is stored in an immutable format and is auditable. Source citation for each response; every statement is quotable. <\/li><li><strong>Data sovereignty in your cloud<\/strong> \u2014SDI runs on your Azure or AWS instance. No training data leaves your organization. <\/li><li><strong>LLM- and agent-agnostic<\/strong> \u2014Agentforce today, Claude tomorrow, and a locally hosted model the day after tomorrow. SDI stays the same; you choose the front end. <\/li><li><strong>Bidirectional Salesforce integration<\/strong> \u2014SDI Skills are available both as a REST action for Agentforce (Headless 360) and as an MCP tool for other AI front ends. Standard, non-proprietary. <\/li><li><strong>GRAX as a CRM backbone<\/strong> \u2014complete Salesforce history with no API limits, even spanning multiple years.<\/li><\/ul><p>The result: <strong>Up and running in 10\u201312 weeks<\/strong> instead of 6\u201312 months of in-house development, with an architecture that doesn\u2019t lock you into a single LLM provider. Gartner advises most service organizations to purchase AI platforms rather than build them in-house. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-1d7a1f3a e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"1d7a1f3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3dbd1bfc elementor-widget elementor-widget-heading\" data-id=\"3dbd1bfc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SDI creates added value at every level<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1163dfc e-con-full e-flex e-con e-child\" data-id=\"1163dfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e42ff7f e-con-full ll-card e-flex e-con e-child\" data-id=\"e42ff7f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcbb57a elementor-widget elementor-widget-heading\" data-id=\"bcbb57a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">For Service and Inside Sales<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200ad5b4 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"200ad5b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Significantly faster triage<\/strong> for claims, RMAs, and warranty cases\u2014networked data instead of four systems running in parallel<\/li><li><strong>Diagnostic Support with Sources and Confidence Scores<\/strong> \u2014AI Provides Arguments, Humans Decide<\/li><li><strong>Data gaps explicitly identified<\/strong> \u2014no false sense of security, no gut feelings from the LLM<\/li><li><strong>Fewer escalations<\/strong> thanks to proactive pattern recognition<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4dfb18 e-con-full ll-card e-flex e-con e-child\" data-id=\"f4dfb18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d303d19 elementor-widget elementor-widget-heading\" data-id=\"d303d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">For digital managers and IT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-277392b elementor-widget elementor-widget-text-editor\" data-id=\"277392b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Data sovereignty<\/strong> &#8211; SDI runs on your infrastructure, not in third-party training environments<\/li><li><strong>LLM-agnostic<\/strong> \u2014Agentforce today, another provider tomorrow, without the need for reimplementation<\/li><li><strong>AI Act-compliant from Day 1<\/strong> \u2014persistent, immutable diagnostic reports with a source citation and an audit trail<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61869ae e-con-full ll-card e-flex e-con e-child\" data-id=\"61869ae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fa8030 elementor-widget elementor-widget-heading\" data-id=\"5fa8030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">For management and service strategy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3d56ce elementor-widget elementor-widget-text-editor\" data-id=\"d3d56ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Scalable service business<\/strong> \u2014consistent service quality even as the installed base grows<\/li><li><strong>Strategic Independence<\/strong> \u2014No Ties to a Single LLM Provider, No Lock-in<\/li><li><strong>Prepared for Level 4<\/strong> \u2014Service as Software is the logical next step<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section class=\"elementor-element elementor-element-f5da2c9 e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"f5da2c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3417fb6 elementor-widget elementor-widget-heading\" data-id=\"3417fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 specific use cases<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54ce842 e-con-full e-flex e-con e-child\" data-id=\"54ce842\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ccd602c e-con-full ll-card e-flex e-con e-child\" data-id=\"ccd602c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2df5fd0 elementor-widget elementor-widget-image\" data-id=\"2df5fd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1160\" height=\"1275\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-sdi-diagnose-de.webp\" class=\"attachment-full size-full wp-image-42814\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-sdi-diagnose-de.webp 1160w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-sdi-diagnose-de-273x300.webp 273w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-sdi-diagnose-de-932x1024.webp 932w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/10\/ll-mock-sdi-diagnose-de-768x844.webp 768w\" sizes=\"(max-width: 1160px) 100vw, 1160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf9ca62 elementor-widget elementor-widget-heading\" data-id=\"cf9ca62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Claims and RMA triage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96fdf8c elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"96fdf8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Incoming complaints are automatically enriched with machine, contract, batch, and service history. SDI classifies them (warranty \/ goodwill \/ chargeable), suggests next steps, and cites relevant service bulletins\u2014including a confidence score and identified data gaps. The goal is a noticeably shorter processing time per case.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aaa1052 e-con-full ll-card e-flex e-con e-child\" data-id=\"aaa1052\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f05cc3 elementor-widget elementor-widget-image\" data-id=\"8f05cc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1160\" height=\"1133\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-wartung-de.webp\" class=\"attachment-full size-full wp-image-43057\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-wartung-de.webp 1160w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-wartung-de-300x293.webp 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-wartung-de-1024x1000.webp 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-wartung-de-768x750.webp 768w\" sizes=\"(max-width: 1160px) 100vw, 1160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bd63de elementor-widget elementor-widget-heading\" data-id=\"0bd63de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Proactive maintenance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9e10b elementor-widget elementor-widget-text-editor\" data-id=\"8b9e10b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI detects anomalies in IoT data, correlates them with contract data and maintenance history, and generates prioritized service tasks. Salesforce Field Service schedules them before the customer calls. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dbdca47 e-con-full ll-card e-flex e-con e-child\" data-id=\"dbdca47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d28aae elementor-widget elementor-widget-image\" data-id=\"7d28aae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1160\" height=\"1019\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-copilot-de.webp\" class=\"attachment-full size-full wp-image-43061\" alt=\"\" srcset=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-copilot-de.webp 1160w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-copilot-de-300x264.webp 300w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-copilot-de-1024x900.webp 1024w, https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/11\/ll-mock-sdi-copilot-de-768x675.webp 768w\" sizes=\"(max-width: 1160px) 100vw, 1160px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bcef5c1 elementor-widget elementor-widget-heading\" data-id=\"bcef5c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service Copilot for Inside Sales Staff and Technicians<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848d350 elementor-widget elementor-widget-text-editor\" data-id=\"848d350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Service representatives ask questions in natural language (\u201cWhy has Machine 41788 been breaking down more frequently over the past 6 weeks?\u201d). SDI responds with a source citation from IoT data, tickets, and documentation\u2014via Agentforce, Slack, or an internal front end. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd3b7a9 e-con-full e-flex e-con e-child\" data-id=\"fd3b7a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cb5aa3 elementor-align-center services-normal-btn elementor-widget elementor-widget-button\" data-id=\"9cb5aa3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.logicline.de\/en\/service-roi-calculator-machinery-manufacturing\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Our ROI calculator quantifies the financial benefits<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6f4d61d3 ll-anchor e-flex e-con-boxed e-con e-parent\" data-id=\"6f4d61d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bce3b3a elementor-widget elementor-widget-menu-anchor\" data-id=\"2bce3b3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"step-by-stepmodel\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-eeca81a e-con-full ll-sec ll-tone-grey e-flex e-con e-parent\" data-id=\"eeca81a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-261c609d elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"261c609d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SDI needs a database. SDI is preparing to offer Service as Software. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7faa8447 e-con-full e-flex e-con e-child\" data-id=\"7faa8447\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-544e3c9d e-con-full e-flex e-con e-child\" data-id=\"544e3c9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-691f8af elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"691f8af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI is Level 3. It builds on the <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">Digital Machine File<\/a> and connected service processes (<a href=\"https:\/\/www.logicline.de\/en\/services\/customer-portal\">customer portal<\/a>, IoT, Salesforce integration). If you don&#8217;t have structured data, you should start with the <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed Base Assessment<\/a>. <\/p><p>SDI is also a prerequisite for Level 4\u2014 <strong>Service as Software<\/strong>: a service that is outcome-based and operates semi-autonomously. The skills you use today for Agentforce are the same ones that will power autonomous service workflows tomorrow. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cce6450 e-con-full e-flex e-con e-child\" data-id=\"1cce6450\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40ee43ae elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"40ee43ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Your Path:<\/strong> <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed Base Assessment<\/a> \u2192 <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">Digital Machine File<\/a> \u2192 <a href=\"https:\/\/www.logicline.de\/en\/services\/customer-portal\">Customer Portal &#038; IoT<\/a> \u2192 Service Decision Intelligence \u2192 Service as Software (Vision)<\/p><p>You don&#8217;t have to implement everything at once. Each stage delivers independent value. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8921149 ll-cta elementor-widget elementor-widget-button\" data-id=\"8921149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"#\" rel=\"nofollow\" data-cal-link=\"edgar.schueber\/30min\" data-cal-namespace=\"30min\" data-cal-config=\"&#039;{&quot;layout&quot;:&quot;month_view&quot;\" useslotsviewonsmallscreen=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Arrange an initial consultation and demo now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-f622b0f e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"f622b0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cea17d7 elementor-widget elementor-widget-menu-anchor\" data-id=\"cea17d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"wo-starten\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section class=\"elementor-element elementor-element-2de68b7 e-con-full e-grid e-con e-child\" data-id=\"2de68b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f23616b e-con-full e-flex e-con e-child\" data-id=\"f23616b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20578b2 elementor-widget elementor-widget-heading\" data-id=\"20578b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where do you start?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0ff40f e-grid e-con-full e-con e-child\" data-id=\"e0ff40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-28266a0 e-con-full roundbox ll-card e-flex e-con e-child\" data-id=\"28266a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c20b42 elementor-widget elementor-widget-text-editor\" data-id=\"3c20b42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Want to get Agentforce up and running properly?<\/strong>  \u2192 SDI provides the capabilities that make Agentforce a reliable solution for your data. See also <a href=\"https:\/\/www.logicline.de\/en\/services\/ai-implementation-with-agentforce\">Agentforce Implementation<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a69b738 e-con-full ll-card e-flex e-con e-child\" data-id=\"a69b738\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12fd0c1 elementor-widget elementor-widget-text-editor\" data-id=\"12fd0c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Are you evaluating Agentforce versus your own solution?<\/strong>  \u2192 SDI is the bridge. You use Agentforce as the front end, but retain control over your data and choice of LLM. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d546be9 e-con-full ll-card e-flex e-con e-child\" data-id=\"d546be9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f2d49 elementor-widget elementor-widget-text-editor\" data-id=\"17f2d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do you already have a service co-pilot that is not convincing?<\/strong>  \u2192 Often, it&#8217;s not the LLM that&#8217;s missing, but domain knowledge. SDI expands the knowledge base without requiring a front-end change. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41de887 e-con-full ll-card e-flex e-con e-child\" data-id=\"41de887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86ec939 elementor-widget elementor-widget-text-editor\" data-id=\"86ec939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Do you have structured data but no AI strategy?<\/strong>  \u2192 SDI offers a concrete path to productive AI in customer service\u2014without a 6\u201312-month lead time. According to the VDMA, only 26% of companies currently use AI in customer service\u2014an early, demonstrable competitive advantage. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fb78d0 e-con-full ll-sec ll-tone-grey e-flex e-con e-parent\" data-id=\"1fb78d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<section class=\"elementor-element elementor-element-d7c3f59 e-con-full e-flex e-con e-child\" data-id=\"d7c3f59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c65ddc5 e-con-full e-flex e-con e-child\" data-id=\"c65ddc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-9a06cf9 e-con-full e-flex e-con e-child\" data-id=\"9a06cf9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-86b4823 e-con-full e-flex e-con e-child\" data-id=\"86b4823\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21b0c08 elementor-widget elementor-widget-heading\" data-id=\"21b0c08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36a30cb elementor-widget elementor-widget-n-accordion\" data-id=\"36a30cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5720\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5720\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What sets SDI apart from Agentforce? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5720\" class=\"elementor-element elementor-element-60b51b6 e-con-full e-flex e-con e-child\" data-id=\"60b51b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e63679 elementor-widget elementor-widget-text-editor\" data-id=\"0e63679\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>Agentforce is the front end\u2014the agent that interacts with users and triggers actions in Salesforce. SDI is the intelligence layer behind it: It provides the verified context and diagnosis that the agent relies on. Agentforce alone accesses only Salesforce data; SDI supplements this with telemetry, ERP data, and technical knowledge, making every response traceable with a source citation and a confidence score. In short: Agentforce speaks and acts, while SDI <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">decides <\/span><span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">based on information.<\/span>   <\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5721\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5721\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Why do generic AI agents often provide incorrect answers in customer service? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5721\" class=\"elementor-element elementor-element-e48943e e-con-full e-flex e-con e-child\" data-id=\"e48943e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c79ff22 elementor-widget elementor-widget-text-editor\" data-id=\"c79ff22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>Because they lack the context of your machines. Generic LLMs are unfamiliar with your components, fault codes, and maintenance logic, and provide convincing but incorrect answers. Agentforce or Copilot \u201challucinate\u201d when they rely solely on Salesforce data\u2014critical service context resides in ERP, IoT, and documents. SDI grounds the answers in your domain knowledge, cites the source document and page number, and explicitly identifies data gaps instead <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">of <\/span><span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">creating<\/span> a false sense of certainty<span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">.<\/span>   <\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5722\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5722\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Do our service data remain within our company? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5722\" class=\"elementor-element elementor-element-d4b6d62 e-con-full e-flex e-con e-child\" data-id=\"d4b6d62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-264a441 elementor-widget elementor-widget-text-editor\" data-id=\"264a441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>Yes. SDI runs on your own cloud (Azure or AWS). Your service data never leaves your organization and is not used in third-party LLM training. Every diagnostic report is stored in an immutable and auditable format\u2014which supports your data sovereignty requirements <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">and <\/span><span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">AI Act compliance.<\/span>   <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5723\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5723\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Do we have to commit to a specific AI model? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5723\" class=\"elementor-element elementor-element-af709d8 e-con-full e-flex e-con e-child\" data-id=\"af709d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1abdca3 elementor-widget elementor-widget-text-editor\" data-id=\"1abdca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>No. SDI is LLM- and agent-agnostic and connects via the open MCP standard. Today you might use Agentforce, tomorrow Claude or a locally hosted model\u2014SDI stays the same; you choose the front end. This way, you avoid being locked into a <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">single <\/span><span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">AI provider.<\/span>   <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5724\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5724\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Should we build SDI ourselves\u2014and how quickly will it be up and running? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5724\" class=\"elementor-element elementor-element-c66e7e9 e-con-full e-flex e-con e-child\" data-id=\"c66e7e9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60473b3 elementor-widget elementor-widget-text-editor\" data-id=\"60473b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>Developing your own solution typically takes 6\u201312 months, is proprietary, and tied to a specific LLM provider. SDI comes with six ready-made skills and is productive in approximately 10\u201312 weeks. A structured data foundation is required: SDI is Level 3 and builds upon the Digital Machine Record and networked service processes <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">.<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">If<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">this<\/span> foundation <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">is lacking<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">,<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">start<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">with<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">the<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">Installed<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">Base<\/span> <span class=\"_wordAnimating_yu34g_11\" data-wf=\"\">Assessment.<\/span>  <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-143a2673 e-con-full ll-sec ll-tone-white e-flex e-con e-parent\" data-id=\"143a2673\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-104259e8 elementor-widget elementor-widget-template\" data-id=\"104259e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"13304\" class=\"elementor elementor-13304 elementor-13283 elementor-13283\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<section class=\"elementor-element elementor-element-34b1860 e-con-full e-flex e-con e-parent\" data-id=\"34b1860\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<section class=\"elementor-element elementor-element-5458ce23 e-con-full why-parent-sticky e-flex e-con e-child\" data-id=\"5458ce23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1fbd0390 e-con-full e-flex e-con e-child\" data-id=\"1fbd0390\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0a0f49c e-con-full e-flex e-con e-child\" data-id=\"0a0f49c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9662e8c elementor-widget elementor-widget-heading\" data-id=\"9662e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why logicline?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-dce-background-hover-color=\"#FFFFFF00\" class=\"elementor-element elementor-element-2657e91 e-con-full e-flex e-con e-child\" data-id=\"2657e91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cdf28a6 e-grid e-con-boxed e-con e-child\" data-id=\"cdf28a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-497cd42 e-con-full why-us-container e-flex e-con e-child\" data-id=\"497cd42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b452f7 elementor-widget elementor-widget-heading\" data-id=\"2b452f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Own products for faster solutions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c27b3 elementor-widget elementor-widget-text-editor\" data-id=\"32c27b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digital machine file, Service Decision Intelligence (SDI) and other modules are ready-made software with domain IP &#8211; no effort from zero, shorter time-to-value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d379e8 e-con-full why-us-container e-flex e-con e-child\" data-id=\"3d379e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fae87d8 elementor-widget elementor-widget-heading\" data-id=\"fae87d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Industry depth for machinery manufacturers<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc7134 elementor-widget elementor-widget-text-editor\" data-id=\"5cc7134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Over 130 projects in service and aftermarket. Our team knows the processes before the first configuration begins. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd7dbf e-con-full why-us-container e-flex e-con e-child\" data-id=\"bcd7dbf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d63d431 elementor-widget elementor-widget-heading\" data-id=\"d63d431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Salesforce Platform, end-to-end<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf0c73 elementor-widget elementor-widget-text-editor\" data-id=\"7bf0c73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No system discontinuity, no integration project off track. Portals, spare parts stores, IoT, AI agents &#8211; all on one platform. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b43d523 e-con-full why-us-container e-flex e-con e-child\" data-id=\"b43d523\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee65780 elementor-widget elementor-widget-heading\" data-id=\"ee65780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">AI decision intelligence, product-ready<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b33dde elementor-widget elementor-widget-text-editor\" data-id=\"2b33dde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SDI combines machine data, CRM context and knowledge base into concrete recommendations for action. Not an experiment &#8211; a ready-to-use module. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ee884e e-con-full why-us-container e-flex e-con e-child\" data-id=\"5ee884e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9c88b elementor-widget elementor-widget-heading\" data-id=\"3f9c88b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Your pace, your order<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-518c811 elementor-widget elementor-widget-text-editor\" data-id=\"518c811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The step model allows you to start where the need is greatest. Each level delivers immediate value and builds on the previous one. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-713d31d e-con-full why-us-container e-flex e-con e-child\" data-id=\"713d31d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7b8a8c elementor-widget elementor-widget-heading\" data-id=\"a7b8a8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Ready for the next step?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99ac9f5 elementor-widget elementor-widget-text-editor\" data-id=\"99ac9f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We will show you in 30 minutes what is possible for your company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6704cf9 elementor-align-left ll-cta elementor-widget elementor-widget-button\" data-id=\"6704cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.logicline.de\/en\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact &amp; Appointments<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Intelligence Layer for AI in Customer Service: SDI provides Agentforce, Claude, or Copilot with citable answers that include source citations\u2014on your own cloud.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":35081,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-39424","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39424","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=39424"}],"version-history":[{"count":18,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39424\/revisions"}],"predecessor-version":[{"id":43091,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/39424\/revisions\/43091"}],"up":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/35081"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=39424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}