{"id":6077,"date":"2025-01-01T08:00:17","date_gmt":"2025-01-01T07:00:17","guid":{"rendered":"https:\/\/senapsa.com\/?page_id=6077"},"modified":"2026-11-03T09:52:34","modified_gmt":"2026-11-03T08:52:34","slug":"digital-platforms-for-your-service-logicline","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en","title":{"rendered":"Welcome to"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tSalesforce-native product provider for machinery and equipment services<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We're turning our installed base into a growth driver<\/span>.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Manufacturers with a service revenue share of more than 25 percent generate, on average, an EBIT margin that is 3.6 percentage points higher<\/strong>. Whether a manufacturer can achieve this depends primarily on whether it can reliably determine which machine is located where, in what condition, and what its history is. We provide a reliable foundation for this\u2014making maintenance contracts, the spare-parts business, and self-service predictable rather than haphazard. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSubscribe to the Service!Digital newsletter<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tArrange a 30-minute expert meeting <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The bottleneck for AI in customer service isn't the model<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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When an AI project gets stuck in the service phase, it\u2019s usually because something simple is missing: No one can reliably say what configuration the machine is in at the customer\u2019s site or what malfunctions it has had over the past three years. An agent who doesn\u2019t know this will offer advice. The service team notices this immediately. <\/p>

The installed base is therefore part of the AI program from the very beginning. It decides on its outcome. <\/p>

We\u2019ve turned this into a product for technical service diagnoses: SDI by logicline. It uses the information specific to each individual system\u2014such as serial number, build status, trouble history, and telemetry\u2014and submits each service request to Salesforce along with the probable cause, the appropriate spare part, and supporting documentation. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLearn more about SDI by logicline \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t
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Service Data and Customer Information\u2014One Truth Per Machine<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Many companies already have a large number of customers and products in the field. However, when it comes to requests for spare parts, documentation, or troubleshooting assistance, many issues go unaddressed. This is often because of a lack of detailed technical knowledge, an overwhelming number of simultaneous requests, a lack of relevant information about spare parts, or because communication is scattered across different channels and individuals. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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We address this on a unified platform rather than through individual projects: a single source of truth per machine, upon which self-service, spare parts sales, maintenance planning, and AI-powered diagnoses are built. Technically, this runs within your Salesforce instance, without creating a new silo and without vendor lock-in. We helped develop the integrations ourselves, including Empolis (knowledge) and TeamViewer (remote support). <\/p>

We refer to these components as the Digital Machine File<\/strong>, customer portal<\/strong>, and Service Decision Intelligence<\/strong>. You can find details on what each one does in our overview of services<\/a>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t

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This provides a 360\u00b0 view of customers, installed base, support processes and sales opportunities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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