{"id":66,"date":"2025-01-01T08:00:33","date_gmt":"2025-01-01T07:00:33","guid":{"rendered":"https:\/\/senapsa.com\/?page_id=66"},"modified":"2026-07-29T10:53:35","modified_gmt":"2026-07-29T08:53:35","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.logicline.de\/en\/blog","title":{"rendered":"Blog"},"content":{"rendered":"\t\t
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\n\t\t\t\t\tBlog<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Trends and insights into the<\/span> digital service world <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Stay informed about the latest developments in the digital service business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tGet to know us personally!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Installed\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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All<\/a><\/span> <\/span>AI & Automation<\/a><\/span> <\/span>Customer Portals & Self-Service<\/a><\/span> <\/span>IoT & Installed Base<\/a><\/span> <\/span>Service Processes & Field Service<\/a><\/span> <\/span>Strategy & Business Model<\/a><\/span> <\/span>Sucess Story<\/a><\/span><\/select><\/div>\t\t\t
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\"Testing<\/figure><\/a><\/div>

Testing Service AI: How to Use Completed Cases to Determine Whether It Works for Your Machines<\/a><\/h3><\/div>
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05\/11<\/b>\/26<\/div><\/div>
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\"Testing<\/figure><\/a><\/div>

Testing Agentforce in Production: What the Pilot Reveals About Your Asset Data<\/a><\/h3><\/div>
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16\/10<\/b>\/26<\/div><\/div>
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\"Digital<\/figure><\/a><\/div>

Digital Product Passport and Asset Administration Shell: When Your Customers Include Them in the Specifications<\/a><\/h3><\/div>
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\"Aftermarket<\/figure><\/a><\/div>

Aftermarket Potential per Machine: Why the Revenue Gap Can Only Be Explained with Service Data<\/a><\/h3><\/div>
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24\/09<\/b>\/26<\/div><\/div>
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\"Organizing<\/figure><\/a><\/div>

Organizing Service Knowledge: How Machinery and Equipment Manufacturers Build a Knowledge Base That Technicians Actually Use<\/a><\/h3><\/div>
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08\/09<\/b>\/26<\/div><\/div>
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\"Equipment-as-a-Service:<\/figure><\/a><\/div>

Equipment-as-a-Service: At what level can you actually bill today?<\/a><\/h3><\/div>
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\"If<\/figure><\/a><\/div>

If machine data only triggers alarms but does not generate a service order<\/a><\/h3><\/div>
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\"When<\/figure><\/a><\/div>

When the Best Technician Retires: Preserving Service Knowledge Before It Leaves the Company<\/a><\/h3><\/div>
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\"Manufacturing<\/figure><\/a><\/div>

Manufacturing Cloud or Service Cloud: What machinery and equipment manufacturers Really Need for Their Service Operations<\/a><\/h3><\/div>
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\"Predictive<\/figure><\/a><\/div>

Predictive Maintenance in machinery and equipment: Why the Data Foundation Decides on Success<\/a><\/h3><\/div>
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\"Why<\/figure><\/a><\/div>

Why Customer Portals Fail in the Machinery and Equipment Industry\u2014and What the Data Foundation Has to Do With It<\/a><\/h3><\/div>
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\"Why<\/figure><\/a><\/div>

Why AI Projects in the Service Sector Fail Due to Insufficient Data Maturity<\/a><\/h3><\/div>
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\"Service<\/figure><\/a><\/div>

Service for machinery and equipment manufacturers: The Underestimated Business<\/a><\/h3><\/div>
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\"Monetizing<\/figure><\/a><\/div>

Monetizing Digital Services in Machinery and Equipment<\/a><\/h3><\/div>
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\"Customer<\/figure><\/a><\/div>

Customer Portal for Machinery and Equipment: Off-the-Shelf or Custom-Built?<\/a><\/h3><\/div>
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\"Spare<\/figure><\/a><\/div>

Spare Part Costs vs. Availability in Mechanical Engineering<\/a><\/h3><\/div>
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\"Why<\/figure><\/a><\/div>

Why Your AI Assistant Can’t Answer the Most Important Service Question<\/a><\/h3><\/div>
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\"Modernization<\/figure><\/a><\/div>

Modernization Instead of New Purchases: How Manufacturers Generate Retrofit Revenue from Their Installed Base<\/a><\/h3><\/div>
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\"3D<\/figure><\/a><\/div>

3D Service Manual in the customer portal<\/a><\/h3><\/div>
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\"Pay-Per-Use<\/figure><\/a><\/div>

Pay-Per-Use in Machinery and Equipment: What Manufacturers Need Before Implementing Usage-Based Billing<\/a><\/h3><\/div>
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\"Service<\/figure><\/a><\/div>

Service Digitalization for a Large Installed Base: Why Mass Producers Take a Different Approach Than Equipment Manufacturers<\/a><\/h3><\/div>
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\"Digitalization<\/figure><\/a><\/div>

Digitalization of Services in Machinery and Equipment: What Business Leaders Are Planning\u2014and When the Investment Pays Off<\/a><\/h3><\/div>
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\"Data<\/figure><\/a><\/div>

Data sovereignty in AI-supported service: Why machine builders should not let their service data out of their hands<\/a><\/h3><\/div>
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\"Knowledge<\/figure><\/a><\/div>

Knowledge management in service: How machinery and equipment manufacturers structure and leverage diagnostic knowledge<\/a><\/h3><\/div>
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\"Service-Sales<\/figure><\/a><\/div>

Service-Sales Campaigns: How the Installed Base Becomes a Sales Pipeline<\/a><\/h3><\/div>
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\"Introducing<\/figure><\/a><\/div>

Introducing AI in service: The checklist for machine builders<\/a><\/h3><\/div>
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\"When<\/figure><\/a><\/div>

When Agentforce Hallucinates: Why AI in Customer Service Needs Its Own Knowledge Base<\/a><\/h3><\/div>
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14\/05<\/b>\/26<\/div><\/div>
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\"IoT<\/figure><\/a><\/div>

IoT data in the service portal: How machine builders make sensor data usable<\/a><\/h3><\/div>
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\"When<\/figure><\/a><\/div>

When machines reach the end of their life: How manufacturers are rethinking after-sales<\/a><\/h3><\/div>
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\"Claims<\/figure><\/a><\/div>

Claims and Warranties in Machinery and Equipment: Why Triage Takes So Long\u2014and What Can Be Done About It<\/a><\/h3><\/div>
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\"Service<\/figure><\/a><\/div>

Service KPIs in machinery and equipment: What First-Time-Fix Rate, MTTR, and NPS Really Mean<\/a><\/h3><\/div>
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\"IoT<\/figure><\/a><\/div>

IoT data in service operations: how technicians diagnose faster with sensor values<\/a><\/h3><\/div>
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\"The<\/figure><\/a><\/div>

The intelligent installed base<\/a><\/h3><\/div>
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\"How<\/figure><\/a><\/div>

How customer portals are digitizing spare parts sales<\/a><\/h3><\/div>
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\"Predictive<\/figure><\/a><\/div>

How to Implement Predictive Maintenance with IoT<\/a><\/h3><\/div>
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\"AI<\/figure><\/a><\/div>

AI in service management: what is possible<\/a><\/h3><\/div>
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\"How<\/figure><\/a><\/div>

How Manufacturers Automate Service Processes with Salesforce<\/a><\/h3><\/div>
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12\/08<\/b>\/25<\/div><\/div>
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\"IoT<\/figure><\/a><\/div>

IoT Data in Service Portals: Minimizing Security Risks<\/a><\/h3><\/div>
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\"Service<\/figure><\/a><\/div>

Service Strategies in Machinery and Equipment: How the Installed Base Becomes a Growth Engine<\/a><\/h3><\/div>
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24\/07<\/b>\/25<\/div><\/div>
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\"GRAX<\/figure><\/a><\/div>

GRAX as a Data Lakehouse: Complete Service History for AI-Driven Service Decisions<\/a><\/h3><\/div>
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20\/07<\/b>\/25<\/div><\/div>
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\"Installed<\/figure><\/a><\/div>

Increased Revenue from the Installed Base in Machinery and Equipment<\/a><\/h3><\/div>
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08\/07<\/b>\/25<\/div><\/div>
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\"Knowledge<\/figure><\/a><\/div>

How Integrating Knowledge Management Simplifies Service<\/a><\/h3><\/div>
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05\/06<\/b>\/25<\/div><\/div>
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\"Salesforce<\/figure><\/a><\/div>

Salesforce as a Service Hub: Connecting TeamViewer, Empolis, and IoT<\/a><\/h3><\/div>
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27\/05<\/b>\/25<\/div><\/div>
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\"Kundenportal<\/figure><\/a><\/div>

Customer Portals for Machinery Manufacturers: Features<\/a><\/h3><\/div>
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19\/05<\/b>\/25<\/div><\/div>
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\"Digitale<\/figure><\/a><\/div>

Digitize service processes: Step-by-step<\/a><\/h3><\/div>
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25\/04<\/b>\/25<\/div><\/div>
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\"IoT<\/figure><\/a><\/div>

8 best practices for IoT asset management<\/a><\/h3><\/div>
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17\/04<\/b>\/25<\/div><\/div>
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\"Digitalisierung<\/figure><\/a><\/div>

FAQ: Digitalization in technical customer service<\/a><\/h3><\/div>
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07\/04<\/b>\/25<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\"Self-Service<\/figure><\/a><\/div>

Self-service portals: checklist for machine builders<\/a><\/h3><\/div>
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28\/03<\/b>\/25<\/div><\/div>
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\"Serviceprozesse<\/figure><\/a><\/div>

5 steps to AI-supported service process optimization<\/a><\/h3><\/div>
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18\/03<\/b>\/25<\/div><\/div>
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\"Installed<\/figure><\/a><\/div>

Remote support vs. on-site service: an analysis<\/a><\/h3><\/div>
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10\/03<\/b>\/25<\/div><\/div>
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\"Predictive<\/figure><\/a><\/div>

Predictive maintenance: a comparison of costs and benefits<\/a><\/h3><\/div>
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25\/02<\/b>\/25<\/div><\/div>
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\"IoT<\/figure><\/a><\/div>

7 IoT Trends for Machine Maintenance<\/a><\/h3><\/div>
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11\/02<\/b>\/25<\/div><\/div>
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\"The<\/figure><\/a><\/div>

The future of service: from cost factor to profit center<\/a><\/h3><\/div>
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13\/01<\/b>\/25<\/div><\/div>
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\"Customer<\/figure><\/a><\/div>

Customer portals – More value for machine builders<\/a><\/h3><\/div>
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15\/12<\/b>\/24<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\"Challenges<\/figure><\/a><\/div>

Challenges in the after-sales business<\/a><\/h3><\/div>
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10\/11<\/b>\/24<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\"The<\/figure><\/a><\/div>

The installed base as a business model<\/a><\/h3><\/div>
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15\/10<\/b>\/24<\/div><\/div>
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\"A<\/figure><\/a><\/div>

A customer portal: for more transparency in order processing<\/a><\/h3><\/div>
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05\/05<\/b>\/24<\/div><\/div>
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\"Not<\/figure><\/a><\/div>

Not all smart is the same – optimize your offering with digital services<\/a><\/h3><\/div>
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11\/04<\/b>\/24<\/div><\/div>
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\"Competitive<\/figure><\/a><\/div>

Competitive advantage of remote machine monitoring<\/a><\/h3><\/div>
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02\/02<\/b>\/24<\/div><\/div>
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\"Digital<\/figure><\/a><\/div>

Digital service – the driver of the future in mechanical engineering<\/a><\/h3><\/div>
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10\/01<\/b>\/24<\/div><\/div>
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\"IoT<\/figure><\/a><\/div>

IoT asset management software: 6 questions you should ask yourself before buying<\/a><\/h3><\/div>
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05\/05<\/b>\/23<\/div><\/div>
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\n\t\t
\"A<\/figure><\/a><\/div>

A digital B2B marketplace in the industry<\/a><\/h3><\/div>
\t\t
03\/03<\/b>\/23<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\"Digital<\/figure><\/a><\/div>

Digital transformation: five success factors for IoT<\/a><\/h3><\/div>
\t\t
02\/02<\/b>\/22<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\n\t\t
\"IoT<\/figure><\/a><\/div>

IoT asset management – what it is and the benefits for you<\/a><\/h3><\/div>
\t\t
20\/03<\/b>\/20<\/div><\/div>
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\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\n\t\t
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\"An<\/figure><\/a><\/div>

An industrial IoT platform in the wind farm<\/a><\/h3><\/div>
\t\t
10\/03<\/b>\/20<\/div><\/div>
\t\t
\n\t\t\t\n\t\t\tRead More\t\t\t<\/a>\n\t\t<\/div>\n\t\t<\/div>\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service!Digital Magazine: Articles on service digitization, installed base, IoT, AI in service, and Salesforce for machinery and plant manufacturers.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-66","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/66","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=66"}],"version-history":[{"count":107,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/66\/revisions"}],"predecessor-version":[{"id":41923,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/pages\/66\/revisions\/41923"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=66"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}