{"id":35929,"date":"2025-05-19T13:15:26","date_gmt":"2025-05-19T11:15:26","guid":{"rendered":"https:\/\/www.logicline.de\/customer-portals-for-machine-manufacturers-functions"},"modified":"2026-08-16T15:53:41","modified_gmt":"2026-08-16T13:53:41","slug":"customer-portals-for-machinery-manufacturers","status":"publish","type":"post","link":"https:\/\/www.logicline.de\/en\/customer-portals-for-machinery-manufacturers","title":{"rendered":"Customer Portals for Machinery Manufacturers: Features"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"35929\" class=\"elementor elementor-35929 elementor-35906\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-812bb0b e-flex e-con-boxed e-con e-parent\" data-id=\"812bb0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb134bb elementor-widget elementor-widget-text-editor\" data-id=\"bb134bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Why Customer Portals Are Unique in the Machinery and Equipment Industry<\/h2><p><strong>Customer portals are essential for machine manufacturers<\/strong> to streamline service processes and provide better support to customers. They bring together key functions such as machine monitoring, service requests, maintenance planning, spare parts management, and remote support in one central location. Here are the main benefits:  <\/p><ul><li><strong>Machine status monitoring:<\/strong> real-time dashboards, predictive maintenance, alarm functions.<\/li><li><strong>Service Request System:<\/strong> Smart ticket creation, real-time status updates, 24\/7 availability.<\/li><li><strong>Maintenance planning:<\/strong> Automated scheduling, intelligent notifications, digital documentation.<\/li><li><strong>Spare Parts Management:<\/strong> Digital spare parts catalog, inventory management, automated ordering.<\/li><li><strong>Remote Support:<\/strong> Real-time diagnosis, secure communication, proactive support.<\/li><li><strong>Technical documentation:<\/strong> Centralized library, smart search functions, GDPR-compliant security.<\/li><li><strong>Key performance indicators:<\/strong> Real-time analyses, data visualization, optimization of machine performance.<\/li><li><strong>Service history tracking:<\/strong> Seamless documentation, warranty and compliance verification.<\/li><\/ul><p>These portals not only offer <strong>more efficient processes<\/strong>, but also <strong>greater customer satisfaction<\/strong> thanks to transparent and <a href=\"https:\/\/www.logicline.de\/en\/services\">digital solutions<\/a>.<\/p><h2>Typical features of customer portals: more than just a spare parts store<\/h2><p>To meet today\u2019s demands, customer portals must not only be technically reliable, but also put the user first and meet the highest security standards. Three key pillars contribute to the success of a customer portal: <strong>security<\/strong>, <strong>user-friendliness<\/strong>, and <strong>system integration<\/strong>. These factors ensure a seamless digital service.  <\/p><p><strong>Safety has top priority.<\/strong>  Especially in the context of the GDPR, modern portals must meet the highest security requirements. These include <\/p><ul><li>Encrypted data transmission (TLS\/SSL)<\/li><li>Two-factor authentication<\/li><li>Role-based access controls<\/li><li>Regular safety audits<\/li><\/ul><p><strong>User-friendliness<\/strong> determines how well the portal is accepted by users. An easy-to-use interface ensures that customers can use the desired functions quickly and without much effort. This is particularly important:  <\/p><div class=\"tbl\"><table><thead><tr><th>Usability aspect<\/th><th>Benefits for the user<\/th><\/tr><\/thead><tbody><tr><td>Responsive design<\/td><td>Access from any device, whether desktop or mobile<\/td><\/tr><tr><td>Clear navigation<\/td><td>Easy to find relevant information<\/td><\/tr><tr><td>Personalized dashboards<\/td><td>Customization to individual needs<\/td><\/tr><tr><td>Multilingualism<\/td><td>Localized interfaces and support<\/td><\/tr><\/tbody><\/table><\/div><p><strong>System integration<\/strong> forms the technical backbone of a successful customer portal. A direct connection to existing systems enables: <\/p><ul><li>Real-time monitoring of machine data<\/li><li>Automated maintenance planning<\/li><li>Synchronized service histories<\/li><li>Efficient Spare Parts Orders<\/li><\/ul><p><strong>Data presentation<\/strong> also plays a decisive role. Customers expect a clear and understandable presentation of information, for example: <\/p><ul><li>Clear visualization of machine statuses and maintenance intervals<\/li><li>Comprehensible technical documentation<\/li><li>Traceable service histories<\/li><\/ul><p><strong>Mobile availability<\/strong> is another key aspect. Customers need to have access to technical documentation, maintenance manuals, trouble tickets, and spare parts catalogs even when they are on the go. <\/p><p>To ensure that a customer portal remains successful in the long term, <strong>continuous improvement<\/strong> is essential. Regular updates and adjustments based on user feedback ensure that the portal always remains up to date and meets evolving needs. <\/p><p>These core functions serve as the foundation upon which specialized portal solutions can be built. A true <strong>self-service portal for the industry<\/strong> not only enables spare parts ordering but also ticket submission, access to operational data, and service reports\u2014regardless of time, location, or device. <\/p><div class=\"callout\"><p style=\"margin: 0\"><strong>Are you planning to set up a customer portal for your service?<\/strong><br \/>In an introductory call, we\u2019ll show you how self-service, a spare parts store, IoT, and knowledge management can be integrated into a single platform\u2014building on your installed base.<br \/>\u2192 <a href=\"https:\/\/www.logicline.de\/en\/contact\"><strong>Schedule an introductory call<\/strong><\/a><\/p><\/div><figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/www.logicline.de\/wp-content\/uploads\/2026\/06\/kundenportal-8-funktionen-1600x900-1.svg\" alt=\"Overview: 8 Features of a Customer Portal in the machinery and equipment industry\u2014from machine monitoring to service history, built on the foundations of security, user-friendliness, and system integration.\" width=\"1600\" height=\"900\"><\/figure><p>The Eight Core Functions of a Customer Portal in the machinery and equipment industry\u2014Built on a Foundation of Security, User-Friendliness, and System Integration.<\/p><h2>Machine status monitoring<\/h2><p>Real-time monitoring allows you to keep an eye on the status and performance of your machines at all times.<\/p><h3>Important machine data at a glance<\/h3><p>A user-friendly dashboard clearly displays all relevant operating data:<\/p><div class=\"tbl\"><table><thead><tr><th>Key figure<\/th><th>Presentation<\/th><th>Advantage<\/th><\/tr><\/thead><tbody><tr><td>Operating status<\/td><td>Traffic light system (green\/yellow\/red)<\/td><td>Quick recognition of the status<\/td><\/tr><tr><td>Production performance<\/td><td>Dynamic graphics<\/td><td>Real-time analysis of performance<\/td><\/tr><tr><td>Energy consumption<\/td><td>Progression curves<\/td><td>Efficient use of energy input<\/td><\/tr><tr><td>Temperatures<\/td><td>Numerical displays<\/td><td>Control of critical values<\/td><\/tr><tr><td>Fault reports<\/td><td>Push Notifications<\/td><td>Immediate response to problems<\/td><\/tr><\/tbody><\/table><\/div><h3>Intelligent alarm functions<\/h3><p>Graduated alarm levels allow you to react flexibly and in a targeted manner:<\/p><ul><li>Maintenance instructions when certain operating hours have been reached<\/li><li>Warnings when limit values are exceeded<\/li><li>Alarms in the event of impending failures to prevent damage<\/li><\/ul><p>These functions facilitate the planning and implementation of predictive maintenance.<\/p><h3>Predictive Maintenance<\/h3><p>Thanks to continuous data acquisition, wear and potential faults can be detected at an early stage. This minimizes unplanned downtime and extends the service life of the machines. <\/p><h3>Secure data and seamless integration<\/h3><p>A secure IoT infrastructure ensures encrypted and GDPR-compliant data transmission. At the same time, integration into existing systems offers numerous advantages: <\/p><ul><li>Automatic documentation of all operating data<\/li><li>Connection with maintenance planning tools<\/li><li>Direct access to technical documentation<\/li><li>Automated service requests for critical conditions<\/li><\/ul><p>These functions make machine monitoring not only efficient, but also safe and future-oriented.<\/p><h2>Service request system<\/h2><p>A well-designed service request system allows customers to submit their requests quickly and easily directly through the customer portal. It complements real-time machine monitoring and improves the efficiency of the entire service process. <\/p><h3>Smart ticket creation<\/h3><p>The system collects all relevant information in order to process inquiries in a precise and targeted manner:<\/p><div class=\"tbl\"><table><thead><tr><th>Component<\/th><th>Function<\/th><th>Advantage<\/th><\/tr><\/thead><tbody><tr><td><strong>Machine selection<\/strong><\/td><td>Automatic identification<\/td><td>Linking with specific device data<\/td><\/tr><tr><td><strong>Problem categorization<\/strong><\/td><td>Predefined categories<\/td><td>Faster forwarding to the right experts<\/td><\/tr><tr><td><strong>Priority classification<\/strong><\/td><td>Selection of urgency<\/td><td>Optimized order of processing<\/td><\/tr><tr><td><strong>IoT integration<\/strong><\/td><td>Automatic data acquisition<\/td><td>Complete and precise fault details<\/td><\/tr><\/tbody><\/table><\/div><p>As soon as a request is recorded, the system ensures that the entire processing procedure can be tracked seamlessly.<\/p><h3>Real-time status and tracking<\/h3><p>Customers keep track of the status of their tickets &#8211; in real time. Thanks to automatic notifications and clear documentation, they benefit from complete transparency: <\/p><ul><li>Access to the entire communication history<\/li><li>Overview of all measures implemented<\/li><\/ul><p>These functions strengthen confidence in the editing process and ensure greater clarity.<\/p><h3>Available at any time<\/h3><p>The portal makes it possible to create and manage service requests around the clock. By <a href=\"https:\/\/www.logicline.de\/en\/iot-asset-management-what-it-is-and-the-benefits-for-you\">integrating IoT data<\/a>, critical problems can even be detected automatically and corresponding tickets generated without delay. <\/p><h3>Automated processes<\/h3><p>Automation makes the processing of service requests faster and more efficient:<\/p><ul><li>Automatic assignment to the appropriate service technicians<\/li><li>Pre-qualification through the analysis of IoT data<\/li><li>Smooth integration into dispatching systems<\/li><\/ul><p>Thanks to a user-friendly interface and intelligent automation functions, requests are processed quickly and effectively. Customers benefit from an optimized service experience. <\/p><h2>Maintenance planning<\/h2><p>Sophisticated maintenance planning transforms reactive maintenance into predictive and efficient machine management. With the help of IoT sensors and automated tools, maintenance work can be coordinated in a targeted manner. In combination with real-time monitoring and a service request system, planning ensures optimized maintenance processes.  <\/p><h3>Automated scheduling<\/h3><p>The system creates maintenance plans based on precise data:<\/p><div class=\"tbl\"><table><thead><tr><th>Data basis<\/th><th>Planning criteria<\/th><th>Advantages<\/th><\/tr><\/thead><tbody><tr><td>Operating hours<\/td><td>Machine running time<\/td><td>Optimum maintenance intervals<\/td><\/tr><tr><td>Sensor data<\/td><td>Wear indicators<\/td><td>Early problem detection<\/td><\/tr><tr><td>Production cycles<\/td><td>Utilization profiles<\/td><td>Minimal production interruptions<\/td><\/tr><tr><td>Machine history<\/td><td>Maintenance experience<\/td><td>Demand-oriented planning<\/td><\/tr><\/tbody><\/table><\/div><p>This data-based planning lays the foundation for further automated functions and ensures smooth maintenance management.<\/p><h3>Intelligent notification system<\/h3><p>A multi-level alarm system supports maintenance planning:<\/p><ul><li>Routine maintenance: Reminders based on defined intervals.<\/li><li>Status-based alerts: Notifications for critical sensor data.<\/li><li><strong>Wear Alerts:<\/strong> Notifications when spare parts are needed.<\/li><li>Warranty information: Warnings about expiry of warranty periods.<\/li><\/ul><p>This system not only helps to avoid downtime, but also ensures that all legal and quality-related requirements are met.<\/p><h3>Documentation and compliance<\/h3><p>Digital maintenance logs provide a complete record of all maintenance work carried out. This is particularly important for: <\/p><ul><li>Proof of compliance with warranty conditions.<\/li><li>Compliance with legal and regulatory requirements.<\/li><li>Quality assurance and certifications.<\/li><\/ul><p>Precise documentation also makes it easier to track and optimize maintenance processes.<\/p><h3>Predictive Maintenance for Maintenance Planning<\/h3><p>IoT sensors continuously analyze machine data to detect potential problems at an early stage:<\/p><div class=\"tbl\"><table><thead><tr><th>Measured values<\/th><th>Monitoring<\/th><th>Action<\/th><\/tr><\/thead><tbody><tr><td>Temperature<\/td><td>Limit value monitoring<\/td><td>Automatic maintenance request<\/td><\/tr><tr><td>Vibration<\/td><td>Anomaly detection<\/td><td>Preventive maintenance<\/td><\/tr><tr><td>Current consumption<\/td><td>Trend analysis<\/td><td>Optimization of maintenance intervals<\/td><\/tr><tr><td>Output quality<\/td><td>Quality monitoring<\/td><td>Early corrective measures<\/td><\/tr><\/tbody><\/table><\/div><p>This predictive analysis enables machine manufacturers to digitize their after-sales processes and significantly increase machine availability. IoT technologies and automated planning tools reduce downtime and enable efficient coordination of maintenance work. <\/p><h2>Spare Parts Management<\/h2><p>Well-organized spare parts management improves the entire process\u2014from identifying a part to placing an order. The key aspects of digital spare parts management are explained below. <\/p><h3>Digital Spare Parts Catalog<\/h3><p>A digital spare parts catalog is based on the customer&#8217;s specific machinery and displays only relevant parts. The search functions make it easier to precisely identify the parts needed: <\/p><div class=\"tbl\"><table><thead><tr><th>Search option<\/th><th>Search function<\/th><th>Advantage<\/th><\/tr><\/thead><tbody><tr><td>Machine-specific<\/td><td>Filter by serial number<\/td><td>Exact assignment<\/td><\/tr><tr><td>Category-based<\/td><td>Grouping by components<\/td><td>Fast navigation<\/td><\/tr><tr><td>Text search<\/td><td>Part number\/description<\/td><td>Flexible search<\/td><\/tr><tr><td>Visual Search<\/td><td><a href=\"https:\/\/www.logicline.de\/en\/3d-service-manual-customer-portal-mechanical-engineering\">Interactive 3D Models<\/a><\/td><td>Intuitive Identification<\/td><\/tr><\/tbody><\/table><\/div><p>Building on this, the system enables orders to be placed directly from maintenance logs, which significantly simplifies the process.<\/p><h3>Intelligent ordering system<\/h3><p>The ordering system is seamlessly integrated into maintenance planning. Technicians can enter important information when ordering, such as <\/p><ul><li>Machine assignment<\/li><li>Installation position<\/li><li>Urgency<\/li><li>Delivery address<\/li><li>Cost center allocation<\/li><\/ul><h3>Inventory Management and Availability<\/h3><p>Real-time monitoring ensures transparency of stock levels and delivery times:<\/p><div class=\"tbl\"><table><thead><tr><th>information<\/th><th>Benefits<\/th><th>Updating<\/th><\/tr><\/thead><tbody><tr><td>In-Stock<\/td><td>availability<\/td><td>Real-time<\/td><\/tr><tr><td>Delivery times<\/td><td>Planning reliability<\/td><td>Up to date<\/td><\/tr><tr><td>Alternative parts<\/td><td>More flexibility<\/td><td>If required<\/td><\/tr><tr><td>Minimum stocks<\/td><td>Automatic reordering<\/td><td>Continuous<\/td><\/tr><\/tbody><\/table><\/div><h3>Integration with predictive maintenance<\/h3><p>By analyzing machine data and wear patterns, the system recommends spare parts before a failure occurs. This minimizes unplanned downtime and optimizes inventory management. <\/p><h3>Automated notifications<\/h3><p>The system actively notifies users of important events such as shipping status, delivery delays, low inventory levels, upcoming maintenance, and new spare part versions.<\/p><p>This digital approach not only improves efficiency but also ensures higher customer satisfaction through transparent processes and rapid availability of the necessary parts.<\/p><h2>Remote support tools<\/h2><p>Modern customer portals offer practical tools for remote maintenance and support, making it possible to resolve issues quickly and without on-site visits. These tools are particularly helpful when it comes to maintaining and servicing machinery. They complement the portal\u2019s previously described features and help make service more efficient.  <\/p><h3>Real-Time Diagnosis and Communication<\/h3><p>The portal provides various communication channels that enable direct collaboration between technicians and customers:<\/p><div class=\"tbl\"><table><thead><tr><th>Function<\/th><th>Field of application<\/th><th>Advantages<\/th><\/tr><\/thead><tbody><tr><td>Video support<\/td><td>Visual inspection<\/td><td>Fast and precise analysis<\/td><\/tr><tr><td>Live chat<\/td><td>Clarification of queries<\/td><td>Immediate communication<\/td><\/tr><tr><td>Remote access<\/td><td>Machine diagnostics<\/td><td>Accurate fault detection<\/td><\/tr><tr><td>Screen sharing<\/td><td>Operating aids<\/td><td>Effective training and support<\/td><\/tr><\/tbody><\/table><\/div><h3>Intelligent ticketing system<\/h3><p>In addition to the planning tools, remote support enables efficient fault diagnosis. The system automatically collects important information such as machine data, fault codes, timestamps, and solution details to optimize the support process. <\/p><h3>Security and data protection<\/h3><p>Remote access takes place via encrypted connections and requires explicit approval from the customer. These measures ensure that high security standards are maintained and that the customer&#8217;s data remains protected. <\/p><h3>Proactive support<\/h3><p>By analyzing machine data, critical conditions can be detected at an early stage and necessary measures can be initiated automatically. At the same time, all interventions are documented to ensure a complete maintenance history: <\/p><ul><li>Automatic warning messages in the event of problems<\/li><li>Recommendations for predictive maintenance<\/li><li>Immediate initiation of support measures<\/li><li>Traceable documentation of all maintenance steps<\/li><\/ul><h2>Technical documentation library<\/h2><p>The technical documentation library complements the remote support tools and forms an important part of the digital service infrastructure. It serves as a central platform that brings together all relevant documents in a clearly structured way and makes support more efficient. <\/p><h3>Intelligent document organization<\/h3><p>In the portal, documentation is structured and categorized for specific machines so that customers can quickly access the information they need. Typical document types include <\/p><div class=\"tbl\"><table><thead><tr><th>Document type<\/th><th>Document content<\/th><th>Benefit<\/th><\/tr><\/thead><tbody><tr><td>Operating instructions<\/td><td>Detailed operating instructions<\/td><td>Safe machine operation<\/td><\/tr><tr><td>Maintenance manuals<\/td><td>Maintenance procedures and intervals<\/td><td>Optimal maintenance<\/td><\/tr><tr><td>Spare Parts Catalogs<\/td><td>Parts Lists with Order Numbers<\/td><td>Precise spare part identification<\/td><\/tr><tr><td>Test reports<\/td><td>Quality and acceptance documents<\/td><td>Verification management<\/td><\/tr><tr><td>Safety instructions<\/td><td>Regulations and protective measures<\/td><td>Accident prevention<\/td><\/tr><\/tbody><\/table><\/div><h3>Smart search functions<\/h3><p>The library offers a variety of search options that simplify access to information:<\/p><ul><li><strong>Full-text search<\/strong> within the documents for quick results.<\/li><li><strong>Filter options<\/strong> by machine type and document type.<\/li><li><strong>Version management<\/strong> with change history to always provide the latest information.<\/li><li><strong>Multilingual documents<\/strong> that meet global requirements.<\/li><li><strong>QR code integration<\/strong>, which enables direct access to specific documents.<\/li><\/ul><p>These functions ensure that the library is seamlessly linked to other portal features.<\/p><h3>Integration and automation<\/h3><p>The technical documentation is closely linked to other portal functions. For example, relevant instructions such as troubleshooting guides or maintenance documents are automatically displayed in the event of fault reports. The centralized management of documents relieves internal teams and guarantees that all documents are always up-to-date and easily accessible. This not only improves efficiency, but also communication in the service area.   <\/p><h3>Security and access control<\/h3><p>Several protective measures are implemented to ensure security:<\/p><ul><li>Encrypted data transmission to protect sensitive information.<\/li><li>Role-based access rights that ensure that only authorized persons have access.<\/li><li>Automatic version control and usage tracking.<\/li><li>GDPR-compliant archiving that meets the legal requirements.<\/li><\/ul><p>By providing technical documentation digitally, support requests can be reduced by 25-40%. Customers are able to solve problems more quickly on their own. <\/p><h3>IoT Asset Management in Salesforce by logicline<\/h3><p>Today, your customers expect <strong>self-service portals<\/strong> that give them quick access to documentation or spare parts. At the same time, your internal processes\u2014from field service scheduling to <strong>IoT-enabled maintenance<\/strong>\u2014must work together seamlessly. With platform solutions like Salesforce and our complementary modules, we create <strong>a direct connection between your customers, your installed base, and your teams<\/strong>.  <\/p><h2>Machine data and key performance indicators<\/h2><p>Integrating machine data into a customer portal opens up entirely new possibilities for monitoring equipment performance and deciding on informed actions. Operators can manage their machines more efficiently and optimize production. Here are the key performance metrics that are tracked and included in the <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">Digital Machine File<\/a>.  <\/p><h3>Key performance indicators recorded<\/h3><p>The portal collects and analyzes machine data in real time to provide valuable insights. Here is an overview of the categories covered: <\/p><div class=\"tbl\"><table><thead><tr><th>Category<\/th><th>Parameters<\/th><th>Benefit<\/th><\/tr><\/thead><tbody><tr><td><strong>Production<\/strong><\/td><td>Capacity utilization, throughput, quantities<\/td><td>Better capacity planning<\/td><\/tr><tr><td><strong>quality<\/strong><\/td><td>Scrap rate, tolerance values<\/td><td>Effective quality control<\/td><\/tr><tr><td><strong>Operation<\/strong><\/td><td>Operating Time, Downtime<\/td><td>Higher Availability<\/td><\/tr><tr><td><strong>Resources<\/strong><\/td><td>Energy consumption, material efficiency<\/td><td>Cost reduction<\/td><\/tr><tr><td><strong>Components<\/strong><\/td><td>Temperature, pressure, vibration<\/td><td>Monitor the condition of the machine<\/td><\/tr><\/tbody><\/table><\/div><h3>Intelligent data visualization<\/h3><p>The portal offers a flexible and clear presentation of machine data. With customizable dashboards, users can: <\/p><ul><li>Monitor machine data in real time and analyze trends,<\/li><li>Use 3D visualizations to make complex data more tangible,<\/li><li>Create automated reports,<\/li><li>Compare machines with each other.<\/li><\/ul><p>These visualizations not only help to understand the current status of the machines, but also create the basis for predictive maintenance.<\/p><h3>predictive maintenance<\/h3><p>The continuous collection and analysis of data enables predictive maintenance planning. The system detects critical signs of wear, deviations from standard values and other potential problems at an early stage. Maintenance recommendations are generated automatically based on:  <\/p><ul><li>Historical data,<\/li><li>Performance trends,<\/li><li>Critical wear indicators.<\/li><\/ul><h3>Advantages at a glance<\/h3><p>The use of this data brings numerous advantages, including<\/p><ul><li>Reduction of unplanned downtimes,<\/li><li>Optimization of maintenance intervals,<\/li><li>Increase in overall equipment effectiveness,<\/li><li>More efficient use of resources.<\/li><\/ul><p>By integrating with spare parts management and technical documentation, this enables comprehensive equipment management that maximizes machine availability. This end-to-end system ensures that every aspect of machine performance is taken into account. <\/p><h2>Service history tracking<\/h2><p>Digitally recorded service histories document the entire life cycle of a machine. They provide manufacturers and operators with a clear overview and enable a detailed analysis of the systems. <\/p><h3>Digital documentation<\/h3><p>Well-organized service history tracking covers various areas that are crucial for operation and maintenance:<\/p><div class=\"tbl\"><table><thead><tr><th>Documentation area<\/th><th>Documented details<\/th><th>Benefits<\/th><\/tr><\/thead><tbody><tr><td><strong>Maintenance work<\/strong><\/td><td>Measures, technician, time<\/td><td>Receipt for regular maintenance<\/td><\/tr><tr><td><strong>Repairs<\/strong><\/td><td>Type of Malfunction, Spare Parts, Solutions<\/td><td>Faster problem resolution for similar errors<\/td><\/tr><tr><td><strong>Inspections<\/strong><\/td><td>Test results, measured values, certificates<\/td><td>Ensuring system quality<\/td><\/tr><tr><td><strong>Software updates<\/strong><\/td><td>Version numbers, changes, time<\/td><td>Transparency for system changes<\/td><\/tr><\/tbody><\/table><\/div><h3>Intelligent linking<\/h3><p>This feature works closely with other system processes. For example, when a spare part is installed, this action is automatically recorded in the service history and linked to the relevant documents. This ensures:  <\/p><ul><li>Automatic adjustment of maintenance intervals<\/li><li>Direct access to technical documentation<\/li><li>Quick Availability of Spare Parts Information<\/li><li>Precise tracking of warranty claims<\/li><\/ul><h3>Data-supported maintenance optimization<\/h3><p>The continuous recording of service history creates a basis for predictive maintenance. By analyzing the data, patterns can be identified that enable more precise planning of future maintenance work. <\/p><blockquote style=\"border-left: 3px solid #e00817;padding-left: 20px;font-style: italic;color: #16181d\"><p>&#8220;According to a recent industry analysis by Industry of Things (2021), more than 70% of mechanical engineering customers expect centralized, digital access to service and maintenance documentation.&#8221; (<a href=\"https:\/\/www.industry-of-things.de\/wie-digitale-kundenportale-den-maschinenbau-unterstuetzen-a-1029444\/\" target=\"_blank\" rel=\"noopener\">Industry of Things, 2021<\/a>)<\/p><\/blockquote><p>In addition to maintenance planning, this data also plays an important role in legal and quality-related areas.<\/p><h3>Compliance and quality assurance<\/h3><p>Comprehensive documentation is essential for legal records, warranty claims, and compliance with quality standards. Each entry is time-stamped and includes the details of the person who processed it to ensure complete traceability. This makes service processes not only more transparent but also more efficient.  <\/p><h2>Step-by-Step Implementation with logicline<\/h2><p>Now that we&#8217;ve looked at the basic features of customer portals, let&#8217;s take a look at the solutions offered by logicline.<\/p><h3>IoT integration and predictive maintenance<\/h3><p>By integrating IoT sensor data, logicline enables continuous monitoring of machine performance. One example is the project with Nordex: <\/p><blockquote style=\"border-left: 3px solid #e00817;padding-left: 20px;font-style: italic;color: #16181d\"><p>\u201cWith Nordex OS\u2014for which logicline is a reliable and experienced development partner\u2014we are introducing an IIoT-based platform that is at the heart of our digital transformation. The platform\u2019s open architecture opens up extensive opportunities for us to interact with our entire fleet and its operational data, which helps us and our customers increase turbine efficiency and tap into new business areas.\u201d<br \/>\u2013 Christian Wedekind (<a href=\"https:\/\/www.logicline.de\/en\/about-us\/en-about-us-customers\">References<\/a>)<\/p><\/blockquote><h3>Salesforce-Based Customer Portals<\/h3><p>logicline develops portals based on the Salesforce platform\u2014specifically the Salesforce Experience Cloud\u2014that are tailored to the needs of machine manufacturers. These portals provide a comprehensive 360-degree view of customers, equipment, and service processes, enabling companies to operate more efficiently. logicline supports you every step of the way\u2014from requirements gathering to go-live\u2014as an experienced partner for <strong>Salesforce consulting<\/strong> and industry-specific portal solutions.   <a href=\"https:\/\/www.logicline.de\/en\/customer-portal-mechanical-engineering-standard-vs-in-house-development\">The article \u201cStandard Platform or In-House Development\u201d compares whether a standard platform or an in-house<\/a> solution is the right approach, based on time-to-value, TCO, and operational responsibility.<\/p><h3>Automation through AI<\/h3><p>logicline&#8217;s portal solutions integrate AI agents (Agentforce) to automate service processes and significantly increase efficiency. The integration of knowledge management also relies on AI technology. One example of this is the collaboration with Empolis:  <\/p><blockquote style=\"border-left: 3px solid #e00817;padding-left: 20px;font-style: italic;color: #16181d\"><p>\u201clogicline impresses with its in-depth Salesforce expertise and excellent understanding of our Empolis products. Together, we\u2019ve developed a Salesforce app that uses AI-powered search to guide service agents directly to the information they need\u2014without detours or interruptions. The seamless integration with Salesforce offers our customers an optimized user experience and significantly more efficient processes. Our partnership with logicline has been extremely effective and has resulted in a solution that delivers real added value.\u201d<br \/>\u2013 Philipp Naujoks (<a href=\"https:\/\/www.logicline.de\/en\/about-us\/en-about-us-customers\">Testimonials<\/a>)<\/p><\/blockquote><h3>Overview of the core functions<\/h3><div class=\"tbl\"><table><thead><tr><th>Functional area<\/th><th>Performance features<\/th><th>Added value<\/th><\/tr><\/thead><tbody><tr><td><strong>IoT asset management<\/strong><\/td><td>Real-time machine data, telemetry data, digital machine file<\/td><td>Proactive maintenance, fault prevention<\/td><\/tr><tr><td><strong>Service automation<\/strong><\/td><td>AI-supported agents, workflow automation<\/td><td>Faster response times, more efficient processes<\/td><\/tr><tr><td><strong>Remote Support<\/strong><\/td><td>AR-powered remote maintenance, TeamViewer integration<\/td><td>Reduced downtime, lower service costs<\/td><\/tr><tr><td><strong>knowledge management<\/strong><\/td><td>Empolis Service Express Integration, AI-powered search<\/td><td>Optimized Information Availability<\/td><\/tr><\/tbody><\/table><\/div><h3>Development of new business areas<\/h3><p>logicline&#8217;s solutions go beyond mere digitization and open up new possibilities. One example of this is the collaboration with ABP: <\/p><blockquote style=\"border-left: 3px solid #e00817;padding-left: 20px;font-style: italic;color: #16181d\"><p>\u201cThe new solution is more than just a digitization of existing services. It opens up new paths for ABP into the digital future\u2014we can now also offer the digital portal to customers in other industries, thereby expanding into entirely new business areas. During development, logicline was a valuable partner who got on board right from the first rough sketch on a whiteboard and immediately understood how this could be implemented technologically.\u201d<br \/>\u2013 Markus Fournell (<a href=\"https:\/\/www.logicline.de\/en\/about-us\/en-about-us-customers\">Testimonials<\/a>)<\/p><\/blockquote><p>With these approaches, logicline is laying the groundwork for the further development of future service offerings.<\/p><h2>Use Case and Conclusion: The Customer Portal as a Revenue Driver<\/h2><p>Customer portals are significantly transforming service processes and strengthening the bond between companies and customers. The integration of IoT data and AI-powered technologies is opening up new possibilities in machine maintenance. These advances can be broken down into three key benefits.  <\/p><p>Here\u2019s an example: Nordex has significantly reduced the time required to reparameterize wind turbines\u2014from hours to just a few minutes\u2014using a modern customer portal (<a href=\"https:\/\/www.logicline.de\/en\/about-us\/en-about-us-customers\">References<\/a>). This demonstrates how digital service solutions can boost efficiency. <\/p><div class=\"tbl\"><table><thead><tr><th>Area<\/th><th>results<\/th><th>Customer benefits<\/th><\/tr><\/thead><tbody><tr><td><strong>Maintenance Efficiency<\/strong><\/td><td>Predictive Maintenance, Real-Time Data<\/td><td>Less Downtime<\/td><\/tr><tr><td><strong>service processes<\/strong><\/td><td>AI-powered analytics, digital ticketing systems<\/td><td>Faster response times<\/td><\/tr><tr><td><strong>Customer relationship<\/strong><\/td><td>Central platform, self-service options<\/td><td>Higher satisfaction<\/td><\/tr><\/tbody><\/table><\/div><p>DormaH\u00fcppe also emphasizes how customer portals significantly improve not only process efficiency but also the customer experience. Through proactive maintenance, AI-powered problem-solving, and centralized access to information, companies lay the foundation for long-term success. <\/p><p>The benefits described here demonstrate how digital transformation can be achieved in machine service. Future-oriented maintenance is made possible by combining IoT, AI, and user-friendly portals. With logicline\u2019s solutions, this progress becomes a reality.  <\/p><h2>Next steps<\/h2><p>A customer portal is only as good as the <a href=\"https:\/\/www.logicline.de\/en\/why-customer-portals-fail-data-foundation\">data it\u2019s based on<\/a>. Before considering its features, it\u2019s worth taking a look at the installed base: What machine data, configurations, and service histories are available, and where are there gaps? <\/p><ul><li><strong>Review the Installed Base:<\/strong> An <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\"><strong>Installed Base Assessment<\/strong><\/a> shows what data is already available for a viable portal and where further work is needed.<\/li><li><strong>Discuss the process:<\/strong> In a <a href=\"https:\/\/www.logicline.de\/en\/contact\"><strong>no-obligation introductory call<\/strong><\/a> , we\u2019ll work with you to determine which portal scope best suits your installed base and your service business.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#00000000\" class=\"elementor-element elementor-element-74a9207 e-flex e-con-boxed e-con e-parent\" data-id=\"74a9207\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-e2bda1c e-flex e-con-boxed e-con e-child\" data-id=\"e2bda1c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-20b19a2 e-con-full e-flex e-con e-child\" data-id=\"20b19a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b821c0b e-flex e-con-boxed e-con e-child\" data-id=\"b821c0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad3cc83 elementor-widget elementor-widget-heading\" data-id=\"ad3cc83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565950c elementor-widget elementor-widget-n-accordion\" data-id=\"565950c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9050\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9050\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Why is user-friendliness so important for the acceptance of customer portals in the machinery and equipment industry? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9050\" class=\"elementor-element elementor-element-d327a55 e-flex e-con-boxed e-con e-child\" data-id=\"d327a55\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbb9e8 elementor-widget elementor-widget-text-editor\" data-id=\"3fbb9e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>User-friendliness determines how easily and efficiently users can interact with the portal. A well-thought-out, user-friendly design shortens the learning curve, prevents user errors, and makes using the features more enjoyable. The result: Customers access the portal more frequently and with greater satisfaction. This is particularly relevant for machinery and equipment manufacturers, as customer portals in this sector handle complex tasks\u2014from ordering replacement parts and submitting maintenance requests to managing IoT data. Clear navigation and intuitive operation make all the difference and increase customer satisfaction in the long term.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9051\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9051\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How do IoT integration and predictive maintenance help machine manufacturers increase efficiency? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9051\" class=\"elementor-element elementor-element-d868bd2 e-con-full e-flex e-con e-child\" data-id=\"d868bd2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-edb06ef elementor-widget elementor-widget-text-editor\" data-id=\"edb06ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>By integrating the Internet of Things (IoT) and predictive maintenance, processes can be made more efficient. Connected machines provide real-time data that can be analyzed to identify potential problems early on. This allows maintenance work to be planned strategically before major damage occurs. The benefit: Unplanned downtime is minimized, the service life of machines is extended, and operating costs are reduced. At the same time, companies benefit from optimized service processes and more sustainable use of resources.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9052\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-9052\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What security measures should be implemented in customer portals to comply with GDPR requirements? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-9052\" class=\"elementor-element elementor-element-d8b1128 e-con-full e-flex e-con e-child\" data-id=\"d8b1128\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f94da elementor-widget elementor-widget-text-editor\" data-id=\"35f94da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Strict security measures are essential for operating customer portals in compliance with the GDPR:<\/p>\n<ul>\n  <li><strong>Encryption:<\/strong> All data transmissions should be secured with SSL\/TLS to prevent unauthorized access.<\/li>\n  <li><strong>Access management:<\/strong> Rights and access must be precisely regulated. The principle of minimum authorization ensures that users only have access to the data they actually need. <\/li>\n  <li><strong>Data storage:<\/strong> Personal data should only be stored for as long as necessary. Regular deletions minimize unnecessary risks. <\/li>\n  <li><strong>Transparency:<\/strong> Customers must be informed clearly and comprehensibly about what data is collected and how it is used.<\/li>\n<\/ul>\n<p>It also makes sense to carry out regular security checks and penetration tests in order to identify and eliminate vulnerabilities at an early stage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We have implemented a platform that centrally bundles all information on products, customers and their current orders. Customers have access to all important documents relating to the products, from technical documentation, brochures, videos, certificates, product descriptions and operating instructions to a digital twin for the current generation of machines. A spare parts store is also integrated into the portal.<\/p>\n","protected":false},"author":5,"featured_media":35908,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[43035],"tags":[],"class_list":["post-35929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-portals-self-service"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/35929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=35929"}],"version-history":[{"count":22,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/35929\/revisions"}],"predecessor-version":[{"id":42575,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/35929\/revisions\/42575"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media\/35908"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=35929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/categories?post=35929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/tags?post=35929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}