{"id":36364,"date":"2025-07-24T08:00:26","date_gmt":"2025-07-24T06:00:26","guid":{"rendered":"https:\/\/www.logicline.de\/?p=36364"},"modified":"2026-07-03T07:25:20","modified_gmt":"2026-07-03T05:25:20","slug":"service-strategies-in-machine-building","status":"publish","type":"post","link":"https:\/\/www.logicline.de\/en\/service-strategies-in-machine-building","title":{"rendered":"Service strategies in mechanical engineering: How the installed base becomes a growth driver"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"36364\" class=\"elementor elementor-36364 elementor-36323\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da0880e e-flex e-con-boxed e-con e-parent\" data-id=\"da0880e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f08ebd7 elementor-widget elementor-widget-text-editor\" data-id=\"f08ebd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p><p><strong>Machine manufacturers are under pressure: economic weakness, longer sales cycles, growing competition from Asia. At the same time, their own installed base continues to grow every year &#8211; and with it a structurally undervalued business. The installed base is not the service team&#8217;s aftercare issue, but the most predictable growth lever that machine manufacturers have today.  <\/strong><\/p><p>Moving from first sale to lifecycle business is not a tool issue or a marketing project. It is a strategic decision that reorganizes data, processes and decisions across the entire company. This pillar shows the path in four stages &#8211; from the digital machine file to networked processes and decision intelligence through to scalable service work.  <\/p>\n\n<ul><li><strong>Problem:<\/strong> The installed base is not recorded in a structured way, service data is scattered, the service business is growing, but not systematically.<\/li><li><strong>Solution:<\/strong> Four-stage model &#8211; digitalize, network, decide, automate &#8211; as a strategic framework for all service projects.<\/li><li><strong>Result:<\/strong> predictable service sales, higher margins in the aftermarket, less dependence on the new business cycle.<\/li><\/ul>\n\n<p><\/p><p>logicline is a Salesforce-native product provider for service in mechanical engineering. We accompany manufacturers step by step &#8211; with the <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">digital machine file<\/a> as a data foundation, co-developed Salesforce integrations for knowledge management and remote support and our own intelligence layer for AI decisions. <\/p>\n\n<h2>Why the question of strategy is now a top priority<\/h2>\n\n<p><\/p><p>Three developments are currently making the topic unavoidable in the DACH mechanical engineering sector.<\/p><p><strong>First-time sales volume falls, service share grows.<\/strong>  The new machine market is under pressure. At the same time, an established machine manufacturer typically has 2,000 to 10,000 machines in the field &#8211; often with lifetimes of 20 years or more. Those who systematically develop maintenance contracts, modernizations, spare parts and digital services from this inventory create a pipeline that is less susceptible to economic cycles than new business.  <\/p><p><strong>Customer expectations are shifting.<\/strong>  Today, buyers no longer want just \u201cthe machine\u201d\u2014they want availability, transparency, and quick responses. Self-service portals, predictive maintenance, and clear status updates are no longer a bonus\u2014they\u2019re an expectation. Anyone who fails to deliver on these will lose out on the next order.  <\/p><p><strong>Generational change in service.<\/strong>  Experienced technicians and service employees retire and take decades of domain knowledge with them. If this knowledge is not documented in a structured way and embedded in daily work processes, you not only lose service quality, but also the ability to quickly make new employees productive. <\/p>\n\n<div class=\"callout\"><p style=\"margin: 0;\"><strong>Where your installed base stands today &#8211; clarified in 30 minutes.<\/strong><br\/>We take a specific machine segment and show which service levers can be derived from lifecycle and contract data. Not a slide appointment, but a pipeline view of your inventory.<br\/>\u2192 <a href=\"https:\/\/www.logicline.de\/en\/contact\"><strong>Arrange an initial meeting<\/strong><\/a> <\/p><\/div>\n\n<h2>The four-stage model as a strategic framework<\/h2>\n\n<p><\/p><p>Service digitalization rarely fails because of technology. It fails due to a lack of sequence: companies jump to stage 3 or 4 without having built the foundation. logicline works along a clear four-stage model that brings every initiative to the right point in its maturity level.  <\/p>\n\n<div class=\"tbl\">\n<table><thead><tr><th>Stage<\/th><th>What happens<\/th><th>What it brings<\/th><\/tr><\/thead><tbody><tr><td><strong>1. Digitize <\/strong><\/td><td>Installed base structured in the machine file: Machines, components, configurations, service history on Salesforce<\/td><td>One truth per machine. Basis for everything else <\/td><\/tr><tr><td><strong>2. Connecting<\/strong><\/td><td>IoT data, ERP information, knowledge base and portals converge in the Service Cloud &#8211; end-to-end processes instead of isolated solutions<\/td><td>Faster triage, higher initial resolution rate, self-service for customers<\/td><\/tr><tr><td><strong>3. Decision making<\/strong><\/td><td>Intelligence layer (SDI) on top of the networked data provides AI agents with citable answers with references<\/td><td>Better service decisions, compliance from day 1, less reliance on individual experts<\/td><\/tr><tr><td><strong>4. Automate<\/strong><\/td><td>Defined service tasks run like software &#8211; routines autonomously, people for exceptions<\/td><td>Service scales like software, margin grows disproportionately<\/td><\/tr><\/tbody><\/table>\n<\/div>\n\n<p><\/p><p>Each stage presupposes the previous one. Without a structured machine file, there is nothing to network. Without networked data, there can be no intelligence across silos. Without decision-making intelligence, automation is just a technical shell without substance.   <\/p><p>When asked, \u201cWhere do we stand today?\u201d most DACH-based machinery manufacturers respond, \u201cbetween Stage 1 and Stage 2.\u201d That is precisely where it is determined whether investments in service will become a structured driver of growth. <\/p>\n\n<h2>Stage 1 &#8211; The installed base as a structured data asset<\/h2>\n\n<p><\/p><p>Strategic service work starts with a simple but uncomfortable question: <em>What machines do we have in the field, and what do we really know about them?<\/em> In most service organizations, the honest answer is: too little. Configuration statuses live in Excel spreadsheets, service history in emails, contracts in a separate ERP module, IoT data in a platform that the service team rarely opens. <\/p><p>The <a href=\"https:\/\/www.logicline.de\/en\/services\/digital-machine-file\">digital machine file (IOTAM)<\/a> solves exactly that on Salesforce: machines, components, configurations, life cycle data and service history in a structure that can be used for service, sales and business processes alike. What was previously distributed becomes the only truth per machine &#8211; and thus the reference value for every further service step. <\/p><p>You can find a detailed discussion of the topic, including specific business model implications, in the flagship article <a href=\"https:\/\/www.logicline.de\/en\/the-intelligent-installed-base\">The intelligent installed base<\/a>. If you don&#8217;t yet have a structured base, start pragmatically with the <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">installed base assessment<\/a> &#8211; a 4 to 6-week inventory that brings together distributed data and identifies specific service levers. <\/p>\n\n<h2>Stage 2 &#8211; Networked service processes from a single source<\/h2>\n\n<p><\/p><p>As soon as the installed base is structured, it&#8217;s all about connectivity. Today, service is the result of the interaction between the IoT platform, ERP system, knowledge base, customer portal and field service tools. If these systems do not talk to each other, the effort required for each service request adds up.  <\/p><p>The <strong>Salesforce Service Cloud<\/strong> becomes the central hub. This is where IoT sensor data, service history, contract data and diagnostic knowledge come together &#8211; contextually related to the specific machine. Scheduling, field service and the customer portal access the same truth, filtered by role.  <\/p><p>Two co-developed Salesforce integrations make the difference:<\/p><p><strong>logicline co-developed the Salesforce integration of Empolis Service Express.<\/strong>  Diagnostic knowledge &#8211; manuals, error codes, solution patterns &#8211; appears directly in the Service Cloud, context-related to the specific machine. Not a separate research tool, but part of the daily work. Our <a href=\"https:\/\/www.logicline.de\/en\/knowledge-management-in-the-mechanical-engineering-service-sector\">Knowledge Management in Service<\/a> pillar takes a closer look at how structured service knowledge is methodically built up and maintained.  <\/p><p><strong>logicline has co-developed the Salesforce integration of TeamViewer.<\/strong>  Remote support and AR guidance run in the same console as the ticket &#8211; field service escalates to specialists with a click, without a second system. The Pillar <a href=\"https:\/\/www.logicline.de\/en\/iot-daten-service-einsatz-diagnose\">IoT data<\/a> describes what this looks like in concrete terms in field service. <\/p><p>The Pillar <a href=\"https:\/\/www.logicline.de\/en\/making-iot-data-usable-in-the-service-portal\">IoT data in the service portal<\/a> describes the layered logic from the sensor to the service decision &#8211; and the role that platform, security and data sovereignty play in this.<\/p>\n\n<h2>Stage 3 &#8211; Decisions based on sources instead of gut feeling<\/h2>\n\n<p><\/p><p>Networked data alone does not make for better service decisions. The next stage is decision intelligence: AI agents that do not hallucinate, but access a structured knowledge base &#8211; with proof of source and audit trail. <\/p><p><strong>Service Decision Intelligence (SDI)<\/strong> is the intelligence layer between data sources and AI front-ends such as Agentforce, Claude or Copilot. Each recommendation is provided with a confidence score and source citation. Data sovereignty remains with the manufacturer &#8211; SDI runs on its own cloud infrastructure (Azure or AWS, EU region), service data does not flow into external training models. AI Act-compliant from day 1.   <\/p><p>Our pillar <a href=\"https:\/\/www.logicline.de\/en\/ai-in-service-own-knowledge-base\">When Agentforce hallucinates takes a closer look at how SDI works in specific service cases &#8211; for example in claims and warranty triage or diagnostic support: Why AI in service needs its own knowledge base<\/a>.<\/p><p>In practical terms, this means for the service strategy: instead of thinking of AI as an add-on, decision intelligence becomes an integral part of the service architecture. With comprehensible logic that holds up in the audit &#8211; and with scalability that does not depend on individual experts. <\/p>\n\n<h2>From service cost center to sales pipeline<\/h2>\n\n<p><\/p><p>Service as a profit center is more than just a buzzword &#8211; it is the direct consequence of structured data and networked processes. Concrete triggers for the sales organization arise from the machine file: Maintenance contract expires in 90 days. Machine X shows increased error rate &#8211; modernization package Y fits the usage profile. System Z reaches end-of-life in 18 months &#8211; prepare a replacement offer.   <\/p><p>The database becomes a structured pipeline. How machine builders develop systematic sales campaigns from their installed base &#8211; from segmentation and trigger logic to the sales workflow &#8211; is described in Pillar <a href=\"https:\/\/www.logicline.de\/en\/service-sales-campaigns-installed-base\">Service Sales Campaigns from the Installed Base<\/a>. <\/p><p>Three sales levers are particularly effective:<\/p>\n\n<ol><li><strong>Maintenance contracts:<\/strong> Structured lifecycle data makes it possible to plan renewals and upselling &#8211; instead of reactively hoping for the end of the contract.<\/li><li><strong>Modernization programs:<\/strong> Machines at the end of their first-generation service life are the natural pipeline for re-sales and component replacement. The Pillar <a href=\"https:\/\/www.logicline.de\/en\/end-of-life-management-mechanical-engineering\">End-of-Life Management in Mechanical Engineering<\/a> describes how end-of-life phases are used strategically. <\/li><li><strong>Self-service and spare parts:<\/strong> Customer portals shift routine orders to the self-service model and reduce the workload of the back office. The Pillar <a href=\"https:\/\/www.logicline.de\/en\/customer-portals-for-machine-manufacturers\">Customer portals for machine manufacturers<\/a> describes how portals in mechanical engineering need to be functionally structured. <\/li><\/ol>\n\n<h2>Stage 4 &#8211; Service that scales like software<\/h2>\n\n<p><\/p><p>The fourth stage is still a vision today &#8211; but it is the logical consequence of the first three. When data is structured, processes are networked and decisions are made with source verification, defined service work can be carried out increasingly autonomously. Routine triage runs automatically, maintenance scheduling becomes software-driven planning, standard escalations follow clear workflows without manual handovers.  <\/p><p>Service then scales like software: an additional system does not necessarily mean an additional technician. The margin grows disproportionately with each new contract &#8211; because structural scaling is already established. <\/p><p>We call this <em>Service as Software<\/em>. Stage 4 is not the next pilot project for every machine manufacturer, but the target picture for the next 5 to 10 years. The order counts: If you don&#8217;t have level 1, you shouldn&#8217;t invest in level 4.  <\/p>\n\n<h2>From pilot to roll-out &#8211; the sequence is decisive<\/h2>\n\n<p><\/p><p>Strategy without pragmatism remains kitsch. Four steps help you to implement the four-step model in your own organization: <\/p>\n\n<ol><li><strong>Positioning:<\/strong> Where do we stand today? Which machines are recorded in a structured way, and which are not? Which service data is networked and which remains in isolated solutions? The <a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed Base Assessment<\/a> delivers the findings in 4 to 6 weeks &#8211; with a concrete leverage report.   <\/li><li><strong>Step pilot:<\/strong> Instead of a large roll-out, a clearly defined service area or machine type. What works is scaled. What doesn&#8217;t is adapted &#8211; before it is rolled out across the Group.  <\/li><li><strong>KPI anchor:<\/strong> Measure in advance what needs to change. First-time fix rate, MTTR, aftermarket turnover per machine, time-to-productivity of new employees. Otherwise the effect cannot be proven later.  <\/li><li><strong>Lessons-learned loop:<\/strong> After each pilot, evaluation with all those involved, adaptation of the procedure, then next stage.<\/li><\/ol>\n\n<p><\/p><p>Innovation labs &#8211; small teams with real service cases &#8211; have proven to be more effective than big bang programs. They can be started quickly, fail tolerably if assumptions are wrong, and deliver reliable results for the next roll-out stage in 8 to 12 weeks. <\/p>\n\n<h2>Next step<\/h2>\n\n<p><\/p><p>Service strategy in mechanical engineering is not a question of tools, but a question of sequence. Anyone who invests in stage 4 without having completed stage 1 is building on an unstable foundation. If you do stage 1 properly, the way is clear for everything else.  <\/p><p>Two pragmatic approaches:<\/p>\n\n<ul><li><strong><a href=\"https:\/\/www.logicline.de\/en\/services\/installed-base-assessment\">Installed base assessment<\/a><\/strong> &#8211; if the installed base is currently documented in a scattered manner and there is a lack of data prior to the strategy discussion. 4 to 6 weeks, clearly defined, with a concrete leverage report. <\/li><li><strong><a href=\"https:\/\/www.logicline.de\/en\/contact\">Initial meeting<\/a><\/strong> &#8211; when the data basis is in place and you want to specifically assess which stage will provide the greatest leverage next and what the roll-out path would look like in your organization.<\/li><\/ul>\n\n<p><\/p><p><br>You can estimate whether and when the individual stages will pay off with the <a href=\"https:\/\/www.logicline.de\/en\/service-roi-calculator-machinery-manufacturing\"><span class=\"inline-block text-[var(--accent)] hover:underline underline-offset-[1px] outline-none hide-focus-ring ring-focus rounded-r2\" role=\"button\" tabindex=\"0\">ROI calculator for service digitization<\/span><\/a>.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-dce-background-color=\"#00000000\" class=\"elementor-element elementor-element-fba4754 e-flex e-con-boxed e-con e-parent\" data-id=\"fba4754\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-dce-background-color=\"#FFFFFF\" class=\"elementor-element elementor-element-90f4cf7 e-flex e-con-boxed e-con e-child\" data-id=\"90f4cf7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a5487fa e-con-full e-flex e-con e-child\" data-id=\"a5487fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-06d3a5a e-flex e-con-boxed e-con e-child\" data-id=\"06d3a5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-349c7e6 elementor-widget elementor-widget-heading\" data-id=\"349c7e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd24492 elementor-widget elementor-widget-n-accordion\" data-id=\"bd24492\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1980\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1980\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is the difference between a service strategy and a service digitization initiative? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1980\" class=\"elementor-element elementor-element-c683488 e-flex e-con-boxed e-con e-child\" data-id=\"c683488\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9ea99b elementor-widget elementor-widget-text-editor\" data-id=\"e9ea99b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>A service strategy sets the business objective: how can the installed base become a predictable growth lever? Service digitalization is the operational implementation &#8211; machine files, networked processes, portals, AI. Without a strategy, digitalization becomes a toolbox without direction. Without digitalization, the strategy remains unfinished.   <\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1981\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1981\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Where does a mechanical engineering company start if it does not yet have a structured installed base? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1981\" class=\"elementor-element elementor-element-4b10b17 e-con-full e-flex e-con e-child\" data-id=\"4b10b17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524d800 elementor-widget elementor-widget-text-editor\" data-id=\"524d800\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p>With the Installed Base Assessment. The Installed Base Assessment brings together distributed machine data, identifies gaps and delivers a concrete leverage report in 4 to 6 weeks. Only on this basis can sensible stage decisions be made &#8211; and investments in advanced stages avoided before the foundation has been laid.  <\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1982\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1982\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What role does Salesforce play in the service strategy? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1982\" class=\"elementor-element elementor-element-6ce270d e-con-full e-flex e-con e-child\" data-id=\"6ce270d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e28335b elementor-widget elementor-widget-text-editor\" data-id=\"e28335b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p data-renderer-start-pos=\"25338\">Salesforce is the technological bracket, not the strategic theme. In mechanical engineering, the path to the networked service cloud usually leads via Salesforce, because the asset model, service cloud, field service and experience cloud clearly map the service reality. However, strategy discussions always start with the business objective, not the CRM vendor.  <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1983\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1983\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How long does it take to get from level 1 start to decision intelligence (level 3)? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1983\" class=\"elementor-element elementor-element-e5669bc e-flex e-con-boxed e-con e-child\" data-id=\"e5669bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-339018d elementor-widget elementor-widget-text-editor\" data-id=\"339018d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><div data-faq-a=\"\" data-pm-slice=\"2 2 [\"faq\",{}]\"><p data-renderer-start-pos=\"25338\">Realistically 18 to 36 months, depending on the starting point and organizational depth. Stage 1 (digital machine file as a structured basis) typically takes 6 to 12 months. Stage 2 (networked processes) a further 6 to 12 months. Stage 3 (SDI as an intelligence layer) can be implemented productively in 10 to 12 weeks with a good stage 2 basis &#8211; the architecture is designed for this.   <\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We have implemented a platform that centrally bundles all information on products, customers and their current orders. Customers have access to all important documents relating to the products, from technical documentation, brochures, videos, certificates, product descriptions and operating instructions to a digital twin for the current generation of machines. A spare parts store is also integrated into the portal.<\/p>\n","protected":false},"author":5,"featured_media":40125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[43050],"tags":[],"class_list":["post-36364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy-business-model"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/36364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/comments?post=36364"}],"version-history":[{"count":28,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/36364\/revisions"}],"predecessor-version":[{"id":40779,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/posts\/36364\/revisions\/40779"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media\/40125"}],"wp:attachment":[{"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/media?parent=36364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/categories?post=36364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.logicline.de\/en\/wp-json\/wp\/v2\/tags?post=36364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}