{"id":40505,"date":"2026-06-22T13:36:10","date_gmt":"2026-06-22T11:36:10","guid":{"rendered":"https:\/\/www.logicline.de\/3d-service-manual-customer-portal-mechanical-engineering"},"modified":"2026-07-03T07:11:08","modified_gmt":"2026-07-03T05:11:08","slug":"3d-service-manual-customer-portal-mechanical-engineering","status":"publish","type":"post","link":"https:\/\/www.logicline.de\/en\/3d-service-manual-customer-portal-mechanical-engineering","title":{"rendered":"3D Service Manual in the Customer Portal"},"content":{"rendered":"\t\t
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The Manual Nobody Has on Hand<\/h2>\n\n

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A machine has come to a standstill. The operator at the customer\u2019s site has a general idea of which assembly is causing the problem, but doesn\u2019t know the correct order in which to disassemble it. He looks in the PDF manual, finds an exploded view from 2019, isn\u2019t sure if it matches his machine model\u2014and picks up the phone. Someone at your service department answers the phone\u2014someone who only knows the machine from the files. <\/p>

This scenario plays out every day, and it comes at a double cost: downtime for the customer and a first-contact ticket for you. The documentation exists\u2014it\u2019s just static, often outdated, and separate from the system where your service actually operates. <\/p>\n\n

What is the process from error code to 3D instructions in the portal?<\/strong>In a brief initial consultation, we\u2019ll demonstrate this using a real-world example\u2014with a customized demo setup using vSTAGE, not a slide presentation.\u2192 Schedule an initial consultation<\/strong><\/a><\/p><\/div>\n\n

You already have the data you need to create better instructions<\/h2>\n\n

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The raw material for significantly better instructions has long been available in-house: the 3D models from your design. With vSTAGE<\/a><\/strong> , this CAD data is transformed into interactive 3D instructions\u2014without requiring anyone to have 3D or engineering expertise. The conversion process is largely automated, even for complex assemblies. <\/p>

A bill of materials is thus transformed into a sequence that the user can navigate through: components are highlighted, step by step, and can be rotated and disassembled. vSTAGE estimates that this results in up to four times faster comprehension of complex processes and approximately 70 percent less text. vSTAGE has been proven in mechanical engineering\u2014ABB, Bystronic, and Burckhardt Compression are among its users, and vSTAGE is also distributed via the Siemens Xcelerator marketplace. <\/p>\n\n