Digital downloads
Discover our success stories and whitepapers: find out how leading companies are using our digital solutions to transform their service processes, delight customers and secure competitive advantages. From innovative platforms to tried-and-tested strategies for success – download our content and be inspired!
Digital downloads
Discover our success stories and whitepapers: find out how leading companies are using our digital solutions to transform their service processes, delight customers and secure competitive advantages. From innovative platforms to tried-and-tested strategies for success – download our content and be inspired!
Digital downloads
Discover our success stories and whitepapers: find out how leading companies are using our digital solutions to transform their service processes, delight customers and secure competitive advantages. From innovative platforms to tried-and-tested strategies for success – download our content and be inspired!
Our whitepapers
Discover our whitepapers: Knowledge that helps.
Our white papers offer you insights into the digitalization of service processes. Find out how companies are using innovative technologies to increase their efficiency, develop new business models and strengthen customer loyalty.
Download our white papers and benefit from practical strategies, best practices and concrete solutions for your digital challenges.
Machine file and installed base
Read the white paper to find out how manufacturers of machinery and equipment can use a digital machine file – based on IoT data, asset management and the digital product passport – to achieve higher sales and greater efficiency in after-sales. It shows
- the importance of the installed base, defines the digital machine file,
- describes their implementation on the Salesforce platform and lists best practices.
Download the white paper and discover how you can future-proof your service and maintenance processes!
Guide "Rethinking service"
A practical guide for service managers who want to turn their organization into a real profit center.
What do you know about your installed base today? And what could you earn with it tomorrow?
The guide highlights:
- Why “Installed Base Selling” is so important,
- Service Sales – from reactive to proactive,
- Business model – from cost center to profit center.
Download the guide and find out how you can rethink service!
Focus on your installed base
Read the white paper to find out how machine manufacturers and operators can manage their systems more efficiently and secure competitive advantages with industrial asset management.
The white paper shows in a practical way how you can use a central platform:
- Create transparency about your machines and systems,
- Optimize service and maintenance tasks,
- implement innovative business models such as predictive maintenance.
Download the white paper and discover how you can future-proof your service and maintenance processes!
State-of-Market Report: Aftermarket Services
Read the report to find out what challenges and opportunities digitalization offers in the service sector. Based on the survey of leading OEMs, the report provides valuable insights into:
- Best practices and strategies for implementing digital service offerings,
- concrete solutions for challenges such as internal resistance and skills shortages,
- the profitability of digital services and their role as a future driver of sustainable growth.
Download the report and discover how you can secure competitive advantages with digital aftermarket services!
Data strategy for Industrial IoT
Read the white paper to find out how machine manufacturers and OEMs can exploit the potential of the Industrial Internet of Things (IIoT) with a clear data strategy and modular solutions.
The white paper highlights:
- Challenges and opportunities of digitalization in mechanical engineering,
- how IIoT applications reduce downtime and enable new business models,
- the development of flexible, scalable systems for networked systems and data-based services.
Download the white paper and find out how you can strengthen future-proof innovation with IIoT!
Our success stories
Find out how we support leading companies in digitizing their service business and tapping into new potential.
An industrial IoT platform in the wind farm
The Nordex Group is networking almost 1000 wind farms with over 7000 turbines on a new IIoT platform. logicline supported the proof of concept with comprehensive expertise in cloud architectures and platforms. Real-time access to sensor data opens up numerous possibilities for Nordex and the operators – from the development of new services to extended predictive maintenance. This not only increases efficiency, but also strengthens competitiveness in the energy market.
Digitization solution from a single source
With a new digital platform, our customer seamlessly connects machine information, maintenance and service processes as well as training. The solution creates a central point of contact for all relevant information and processes, ensuring transparency and efficiency. The vision: digitally linking systems, service and maintenance in foundries and forges – regardless of systems or manufacturers. This not only optimizes processes, but also lays the foundation for future-proof, lean production environments.
Digital transformation puts pressure on
A perfect customer experience, meaningful machine data and efficient maintenance cycles are key competitive advantages in the printing press industry. Our customer, a leading manufacturer in packaging printing, is pursuing the goal of strengthening customer loyalty through digital services and products with a new solution.
The platform, implemented on Salesforce, offers far more than traditional service functions. It enables subscription models for digital services such as predictive maintenance and uses the Service and Customer Experience Cloud. We provided support from the feasibility study to the MVP.
IoT customer portal for the textile machinery industry
A traditional Swiss company with over 160 years of experience and a global presence is setting new standards in textile finishing. A platform that enables innovative business models and efficient processes has been created to meet the increasing demands of digital transformation.
The modern customer portal offers centralized transparency of system data, integrates various systems and promotes communication between customers and service teams. With the Salesforce Service Cloud, the Experience Cloud and IoT Asset Management, a customized solution has been developed that is specifically tailored to the requirements of the dyehouse sector.
A customer portal opens up new spaces
Find out in this success story how Dorma Hüppe worked with logicline to develop the myDormaHüppe customer portal to make processes more efficient and increase customer satisfaction.
With functions such as real-time order status, document management and an integrated spare parts store, the platform offers a central point of contact for customers and employees. The solution has been specially tailored to the company’s requirements and can be flexibly adapted to future needs.
Find out how the solution impresses with its modularity and flexibility and why Dorma Hüppe relies on the cooperation with logicline.
