Efficiency, security and support for your Salesforce solutions
Efficiency, security and support for your Salesforce solutions
Efficiency, security and support for your Salesforce solutions
Our services for Salesforce users:
Salesforce Consulting for Service Cloud, Experience Cloud and Field Service
Support & service for your Salesforce instance
Managed Services: Proactive system maintenance and continuous optimization.
Partner solutions: Extensions with GRAX, Empolis and TeamViewer.
Mixed-shoring: local expertise combined with cost-efficient offshore development.
Products: Sales Cloud, Service Cloud, Field Service, Experience Cloud, Agentforce, Mulesoft
Salesforce Managed Services - support & operation for industrial companies
More than just support - Managed Services for Salesforce
With our Managed Services, we ensure the smooth operation of your Salesforce instance:
- System monitoring and maintenance
- User and rights management
- Optimization of automation and processes
- Development of roadmaps for new functions
- Management of AppExchange apps
Consulting & project support for Salesforce Service Cloud & Experience Cloud
Get more out of your Salesforce instance
With many years of experience in Salesforce consulting for industrial companies we accompany you from the initial requirements to the go-live. Whether service cloud for structuring your support processes or Experience Cloud for self-service portals – we think about processes holistically right from the start and implement them efficiently.
Our services:
- Consulting & architecture design for Salesforce Service Cloud
- Implementation of digital customer and partner portals with the Experience Cloud
- Agile project methodology, tailored to your IT and specialist departments
Salesforce extensions and apps for machine builders
Expand your Salesforce ecosystem
We have in-depth expertise with partner solutions that specifically extend Salesforce:
- GRAX: Salesforce backup and data intelligence for security and compliance
- Empolis Service Express: AI-supported knowledge management
- TeamViewer: Remote support with AR and real-time communication
- IoT asset management: our solution for managing your installed base
Mixed shoring for efficient Salesforce development
Flexible SLAs and efficient with mixed-shoring
Our mixed-shoring model combines local consulting and solution design with efficient implementation by our Indian team. This allows you to benefit from quality and cost advantages. For development or L1-L3 support.
FAQs
What do Managed Services for Salesforce offer?
Managed services ensure long-term Salesforce operation, including support, further development and monitoring. User adoption, new releases, apps and backup strategies for Salesforce are proactively monitored and optimized.
What is mixed-shoring in Salesforce projects?
Mixed-shoring combines local consulting with nearshoring or offshoring resources – ideal for scalable Salesforce development. The logicline team has been spread across Germany and India since 2017.
Which Salesforce products does logicline support?
logicline offers services relating to Salesforce Sales and Service Cloud, Experience Cloud, Field Service and Agentforce. For IoT integration, logicline has its own products such as IoT Asset Management. The TeamViewer and Empolis Service Express integrations were developed by logicline. logicline is a reseller for GRAX as a backup and data insight solution for Salesforce.
Relief through managed services
Take the pressure off your team, increase your efficiency and expand your Salesforce ecosystem with a Salesforce partner for the industry who understands your sector. Together, we’ll create a future-proof solution for your service and digitalization strategy. We take care of all aspects of running your Salesforce instance.
- Industry-specialized: We understand the challenges in mechanical engineering and deliver customized solutions.
- Modular expansion: With partner solutions such as GRAX, Empolis and TeamViewer, we expand your Salesforce system flexibly and future-proof.
- Mixed shoring: Our combination of local consulting and cost-efficient implementation offers you maximum flexibility.
Let's optimize your Salesforce solutions together!
Why are you in the right place with logicline?
We are the right partner for all matters relating to the digitalization of your service business.
Our strengths:
For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.
We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.
Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.
We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.
