service!digital - Customer Portals, Web Shops, IoT, AI Agents and more

Digital Platforms for your Service

How service managers at equipment and machine manufacturers are expanding their business with a web store and self-service portal and proactively managing their installed base. All on Salesforce’s leading CRM platform: no silos, no media disruptions, with innovative AI technology and easily customizable.

service!digital - Customer Portals, Web Shops, IoT, AI Agents and more

Digital Platforms for your Service

How service managers at equipment and machine manufacturers are expanding their business with a web store and self-service portal and proactively managing their installed base. All on Salesforce’s leading CRM platform: no silos, no media disruptions, with innovative AI technology and easily customizable.

service!digital - Customer Portals, Web Shops, IoT, AI Agents and more

Digital Platforms for your Service

How service managers at equipment and machine manufacturers are expanding their business with a web store and self-service portal and proactively managing their installed base. All on Salesforce’s leading CRM platform: no silos, no media disruptions, with innovative AI technology and easily customizable.

Customer service and proactive management of the installed base combined on the Salesforce Platform

Many companies already have lots of customers and products in the field. But when it comes to requests for spare parts, documentation or help with troubleshooting, many things fall through the cracks. For example, because there is a lack of detailed technical knowledge, there are too many requests at the same time, because relevant information about spare parts is not available or communication is spread across different media and people.

We solve all these challenges on Salesforce’s leading Customer 360 Platform: supplemented by a web store for spare parts, a self-service portal with information on the assets, functions for managing the installed base and AI tools that automate service and sales processes. No new silos, no exotic technologies or skills, scalable as required and with a large ecosystem of partner solutions.

How to benefit from a 360° view of customers, assets, support processes and sales opportunities

More spare parts business

Speed up the processing of spare parts inquiries and the tracking of sales opportunities with a web store and AI tools.

Faster processing of service tickets

Solve service cases faster and save yourself and your customers work when solving problems with machines or equipment.

All relevant data from the installed base is at your fingertips. Increase the availability of your products with tools for remote access, knowledge management or augmented reality.

More valuable customer relationships as a professional solution partner

Present yourself as a professional solution partner and increase your service business.

With your installed base and customer information at your fingertips, your service team efficiently ensures high availability of your products for your customers.

With predictive maintenance and AI agents, you can solve problems before they occur.

Make IoT and AI your service game changer with Salesforce

01

Customer 360 - Focus on your customer relationships

Salesforce is more than just a CRM – it is a platform for the entire customer journey. This ranges from the customer portal to CRM to Marketing Cloud and more. With Customer 360, we create a unified view of your customers, from initial inquiries to service interactions and long-term business relationships. This holistic perspective enables personalized experiences, optimized processes and better decisions. You build deeper customer relationships and create a foundation for sustainable business success – all on a leading platform.

02

IoT Asset Management - your machines, smarter than ever

With our IoT Asset Management, we add the digital dimension of your machine base to Salesforce. Real-time data and sensor information make your installed base tangible – from operating statuses to maintenance requirements. Our solution seamlessly integrates this data into Salesforce and enables proactive service, predictive maintenance and data-driven business models such as equipment-as-a-service. The result: fewer breakdowns, greater efficiency and a real competitive advantage.

03

Agentforce and the Salesforce ecosystem - automation and innovation in service

With Agentforce from Salesforce, we are focusing on the next generation of automation: AI-supported agents that make service processes more efficient, scalable and flexible. From automated requests to intelligent decision-making processes, Agentforce takes the pressure off your teams while increasing customer satisfaction.

This approach is complemented by strong partner solutions such as Empolis for knowledge management and TeamViewer for remote support and augmented reality. In this way, we bring innovative technologies into your service processes and create an integrated solution that ranges from AI automation to immersive support experiences. Together with the Salesforce ecosystem, this approach offers a powerful combination to fully exploit your service potential.

Quelle: Salesforce

Discover the benefits of Salesforce + IoT Asset Management for your service business.

Customers and partners

From medium-sized mechanical engineering companies to global market leaders – we do everything we can to offer our customers innovative solutions and create real added value. Together with our partners, we design solutions for a successful service business.

References

How self-service portals, web stores and asset management work with Salesforce

What does a customer portal realized with Salesforce look like? What functions does a web store offer and in what expansion stages?

How can IoT data from your installed base be integrated directly into service processes?

We will demonstrate how our solutions work – and how they can be tailored to your business.

Discover the advantages of Salesforce customer portals!

Use cases - from portals and web stores to predictive maintenance and equipment-as-a-service

Our solutions support you in all areas of your service business. Whether self-service portals, IoT integration or spare parts stores:

We offer strategic consulting, application modules and partner solutions based on the Salesforce platform:

Self-Service Portals

Provide your customers with 24/7 access to machine data, documentation and tickets. Increase customer service efficiency with a portal. Integrate all channels – telephone, chat, website and on-site.

Spare parts stores

Increase your sales through simple and targeted orders. Support the identification of replacement parts. Use AI agents to create quotations.

Installed Base Management

Keep an eye on your machines and service histories. Identify potential problems at an early stage. Offer new services or pay-per-use models around the installed base.

Service Management

Automate ticket processing, dispatching, field service and integrate IoT data from your installed base.

Knowledge Management

Provide all the knowledge needed to use your products – interactively, AI-driven and across teams.

Remote Support

Help customers in real time with secure remote access tools and AR support.

Trends and insights into the digital service world

Read how other mechanical engineers have transformed their service processes. Learn more about trends such as predictive maintenance, IoT integration, and digital platforms.

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Why are you in the right place with logicline?

We are the right partner for all matters relating to the digitalization of your service business.

Our strengths:

For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.

We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.

Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.

We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.

Not sure which technology is best suited for your project? Don't worry, we'll help you figure it out!