Salesforce solutions for machinery manufacturers
With our Salesforce solutions for machinery manufacturers, you can create a customer and service-oriented portal, digitize your machine file and optimize your after-sales business on the installed base with the help of IoT asset management and predictive maintenance.
Salesforce solutions for machinery manufacturers
With our Salesforce solutions for machinery manufacturers, you can create a customer and service-oriented portal, digitize your machine file and optimize your after-sales business on the installed base with the help of IoT asset management and predictive maintenance.
Salesforce solutions for machinery manufacturers
With our Salesforce solutions for machinery manufacturers, you can create a customer and service-oriented portal, digitize your machine file and optimize your after-sales business on the installed base with the help of IoT asset management and predictive maintenance.
Customer service and proactive management of the installed base combined on the Salesforce platform
Many companies already have a lot of customers and products in the field. But when it comes to requests for spare parts, documentation or help with troubleshooting, many things fall through the cracks. For example, because there is a lack of detailed technical knowledge, there are too many requests at the same time, because relevant information about spare parts is not available or communication is spread across different media and people.
We solve all these challenges on Salesforce’s leading Customer 360 platform: supplemented by a web store for spare parts, a self-service portal with information on the assets, functions for managing the installed base and AI tools that automate service and sales processes. No new silos, no exotic technologies or skills, scalable as required and with a large ecosystem of partner solutions.
This provides a 360° view of customers, installed base, support processes and sales opportunities
Customer portals & service portals for machinery manufacturers
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With a central customer portal or service portal, you can sustainably improve communication with your customers. Machine operators receive direct access to important information, spare parts and services – digitally, efficiently and available around the clock.
Advantages:
- Webshop with identification & ordering of suitable spare parts
- Ticket & order management – also in self-service
- Integration of documentation, service reports and remote support
- End-to-end customer experience on the Salesforce Platform
Digital machine file & IoT Asset Management
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The digital machine file brings structure to your installed base: all technical information, maintenance histories and live data are managed centrally on the Salesforce platform. In combination with IoT data, this becomes a powerful tool for service processes and feedback from the field.
Advantages:
- Complete overview of all machines and components
- Real-time data through IoT connection for informed decisions
- Machine structure, maintenance schedules, meter readings & error codes at a glance
- Basis for data-based services & innovative business models
Manage installed base - more turnover in service
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The machines you sell are a hidden growth driver. By managing the installed base in a structured way, you create the basis for profitable after-sales business. From spare parts and training to upgrades: if you know your machines, you sell better.
Advantages:
- Identification of new service opportunities based on the machine structure
- Automated sales impulses for maintenance, spare parts & upgrades
- Data-based segmentation for targeted service campaigns
- Expansion of sales per machine over the entire life cycle
Make IoT and AI your service game changer with Salesforce
01
Customer 360 - Focus on your customer relationships
Salesforce is more than just a CRM – it is a platform for the entire customer journey. This ranges from the customer portal to CRM to Marketing Cloud and more. With Customer 360, we create a unified view of your customers, from initial inquiries to service interactions and long-term business relationships. This holistic perspective enables personalized experiences, optimized processes and better decisions. You build deeper customer relationships and create a foundation for sustainable business success – all on one leading platform.
02
IoT Asset Management - your machines, smarter than ever
With our IoT Asset Management, we add the digital dimension of your machine base to Salesforce. Real-time data and sensor information make your installed base tangible – from operating statuses to maintenance requirements. Our solution seamlessly integrates this data into Salesforce and enables proactive service, predictive maintenance and data-driven business models such as equipment-as-a-service. The result: fewer breakdowns, greater efficiency and a real competitive advantage.
03
Agentforce and the Salesforce ecosystem - automation and innovation in service
With Agentforce from Salesforce, we are focusing on the next generation of automation: AI-supported agents that make service processes more efficient, scalable and flexible. From automated requests to intelligent decision-making processes – Agentforce takes the pressure off your teams and increases customer satisfaction at the same time.
This approach is complemented by strong partner solutions such as Empolis for knowledge management and TeamViewer for remote support and augmented reality. In this way, we bring innovative technologies into your service processes and create an integrated solution that ranges from AI automation to immersive support experiences. Together with the Salesforce ecosystem, this approach offers a powerful combination to fully exploit your service potential.
Discover the benefits of Salesforce + IoT Asset Management for your service business.
Customers and partners
From medium-sized mechanical engineering companies to global market leaders – we do everything we can to offer our customers innovative solutions and create real added value. Together with our partners, we design solutions for a successful service business.
References - how our solutions make companies more successful
Mit logicline haben wir einen Partner gefunden, der uns bei der Entwicklung unseres Kundenportals ‚myDormaHüppe‘ entscheidend unterstützt hat. Ihre Expertise und die partnerschaftliche Zusammenarbeit haben eine Lösung ermöglicht, die sowohl unsere Prozesse effizienter macht als auch die Kundenerfahrung verbessert.
Ein Alleinstellungsmerkmal und wichtiger Wettbewerbsvorteil der Lenze-Gruppe ist die strategische Ausrichtung auf digitale Innovationen. Für uns bedeutet Vordenkertum, die digitale Transformation von innen heraus zu gestalten. Unsere Digital-Kompetenz ist im Geschäftsbereich ‚Lenze Digital‘ gebündelt, wo logicline mit ihren Lösungen Maschinenbauer entlang des gesamten Produktlebenszyklus unterstützt.
logicline überzeugt mit tiefem Salesforce-Know-how und einem exzellenten Verständnis unserer Empolis-Produkte. Gemeinsam haben wir eine Salesforce App entwickelt, die Service-Agents dank KI-gestützter Suche direkt zur benötigten Information führt – ohne Umwege und Medienbrüche. Die nahtlose Integration in Salesforce bietet unseren Kunden eine optimierte Nutzererfahrung und deutlich effizientere Prozesse. Die partnerschaftliche Zusammenarbeit mit logicline ist äußerst effektiv und hat eine Lösung geschaffen, die echten Mehrwert bietet.
Mit Nordex OS, bei dessen Entwicklung logicline ein zuverlässiger und erfahrener Partner ist, führen wir eine IIoT-basierte Plattform ein, die im Zentrum unserer digitalen Transformation steht. Die offene Architektur der Plattform eröffnet uns weitreichende Möglichkeiten zur Interaktion mit der gesamten Flotte und deren Betriebsdaten, die uns und unseren Kunden helfen, die Effizienz der Turbinen zu erhöhen und neue Geschäftsfelder zu erschließen.
Die neue Lösung ist mehr als eine Digitalisierung von bestehenden Services. Sie eröffnet ABP neue Wege in die digitale Zukunft – mittlerweile können wir das digitale Portal auch für Kunden anderer Industrien anbieten und dringen so in völlig neue Geschäftsbereiche vor. Bei der Entwicklung war uns logicline ein wertvoller Partner, der bereits bei der ersten Ideenskizze auf einem Whiteboard eingestiegen ist und direkt verstanden hat, wie sich das technologisch umsetzen lässt.
Unsere Erfahrung mit diesem Partner war unübertroffen! In den über 20 Jahren, in denen ich mit Implementierungspartnern zu tun hatte, hatte ich noch nie einen so hervorragenden Partner wie logicline. logicline hat die Messlatte ganz klar höher gelegt!
logicline ist für uns ein zuverlässiger Projektpartner und mit logicline’s Expertise mit der Salesforce Plattform konnten wir unser Projekt schnell und agil umsetzen.
logicline hat uns verstanden und gut beraten. Mit der Salesforce-Kompetenz konnten wir eine sehr schnelle Umsetzung sicherstellen und die App nach kurzer Zeit direkt beim Kunden einsetzen. Vielen Dank für den großartigen Einsatz!
Die Reparametrisierung unserer Windkraftanlagen dauert heute nur noch wenige Minuten. Und das ist nur eins von vielen Beispielen, wie Nordex die mit logicline entwickelte IoT Plattform zur Effizienzsteigerung nutzt!
How self-service portals, web stores and IoT asset management work with Salesforce
What does a customer portal realized with Salesforce look like? Which functions does a web store offer in which expansion stages?
How can IoT data from your installed base be integrated directly into service processes?
We’ll show you how our solutions work – and how they can be tailored to your business.
Discover the advantages of Salesforce customer portals!
Use cases - from portals and web stores to predictive maintenance and equipment-as-a-service
Our solutions support manufacturers of machinery and equipment in all areas of their service business. Whether self-service portals, IoT integration, spare parts stores or managing the installed base:
We offer strategic consulting, application modules and partner solutions based on the Salesforce platform:
Self-service portals
Provide your customers with 24/7 access to machine data, documentation and tickets. Increase customer service efficiency with a portal. Integrate all channels – telephone, chat, website and on-site.
Spare parts stores
Increase your sales through simple and targeted orders. Support the identification of replacement parts. Use AI agents to create quotations.
Installed Base Management
Keep an eye on your machines and service histories. Identify potential problems at an early stage. Offer new services or pay-per-use models for the installed base.
Service Management
Automate ticket processing, dispatching, field service and integrate IoT data from your installed base.
Knowledge Management
Provide all the knowledge you need to use your products – interactively, AI-driven and across teams.
Remote Support
Help customers in real time with tools for secure remote access and AR support.
Trends and insights into the digital service world in the industry
Read how other machine manufacturers have transformed their service processes. Find out more about trends such as predictive maintenance, IoT integration and digital platforms. Learn how to increase productivity with AI tools and AI agents.
Why are you in the right place with logicline?
We are the right partner for all matters relating to the digitalization of your service business.
Our strengths:
For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.
We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.
Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.
We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.
