Offer, services and solutions

Our Services

Find out how we can digitalize your service processes and help you to exploit the full potential of your systems and customer relationships. With our solutions, you can take service and customer loyalty to a new level.
Offer, services and solutions

Our Services

Find out how we can digitalize your service processes and help you to exploit the full potential of your systems and customer relationships. With our solutions, you can take service and customer loyalty to a new level.
Offer, services and solutions

Our Services

Find out how we can digitalize your service processes and help you to exploit the full potential of your systems and customer relationships. With our solutions, you can take service and customer loyalty to a new level.

Mastering challenges - with digital solutions

Service managers face challenges: Complex customer relationships, rising expectations and the need to make service processes more efficient. Our digital solutions help you to strengthen customer loyalty and create added value.

One example: Today, your customers expect self-service portals that offer them quick access to documentation or spare parts. At the same time, your internal processes, from resource planning to IoT-supported maintenance, need to mesh perfectly. With platform solutions such as Salesforce and our supplementary modules, we create a seamless connection between your customers, your systems and your teams.

Use cases - from portals and web stores to predictive maintenance and Equipment-as-a-Service

Our solutions support you in all areas of your service business. Whether self-service portals, IoT integration or spare parts stores:

We offer strategic consulting, application modules and partner solutions based on the Salesforce Platform:

Customer portals: The central interface to your customers

A customer portal brings together all the information your customers need – from order status to documents. We create intuitive, integrated portals that improve the exchange between you and your customers and simplify your processes.

Spare parts stores: Efficiency in the aftermarket

Offer your customers simple ordering processes and customized spare parts solutions. Create a seamless, customer-friendly experience with integrated stores on Salesforce.

Installed Base: Transparency about your systems

Keep an eye on your entire installed base. Optimize maintenance, service and efficiency with IoT data, digital twins and central dashboards. Perfect transparency, wherever you are.

Service Management: Efficient control of your services

Optimize your service processes with a digital platform that connects all data and tasks. From scheduling to customer communication – all in one system, directly integrated into Salesforce.

Knowledge Management: Making knowledge available

Make knowledge available everywhere – with a central knowledge database. AI-supported search and structured content ensure that your teams and customers always find the right answers.

Remote support: fast help anywhere

With remote support solutions, you can offer your customers support in real time. Whether AR-supported fault diagnosis or video support – we help you to provide an efficient and flexible service.

Your service platform as a basis for the future

With a flexible, scalable platform, you can network processes, create transparency and optimize your service quality. Salesforce forms the robust foundation, which is perfectly complemented by modules such as IoT Asset Management or Knowledge Management.

Salesforce impresses with a wide range of powerful functions: Low-code tools allow you to create individual applications quickly and easily, while AI-supported features make your service processes more intelligent. The AppExchange marketplace offers access to countless extensions, and the platform always remains flexible and future-proof thanks to open interfaces.

One platform - all possibilities: Connect customers, systems and teams
and create the basis for excellent service.

What are the most important solution components?

Source: Salesforce

Customer 360: Focus on customer relationships

Manage all customer information centrally: offers, interactions, service histories. With integrated workflows and automation, you ensure proactive service, improved customer experiences and stronger loyalty – all in one platform.

IoT Asset Management

Monitor your machines in real time: IoT sensors record operating data to optimize maintenance cycles and prevent breakdowns. With a digital twin, you can combine machine data and documentation to create a comprehensive overview. We can connect various IoT clouds and make the data usable in Salesforce.

Source: Salesforce

Service: Efficient management of your service processes

With the Salesforce Service Cloud, you can manage your service processes centrally: from ticketing and call centers to field service. Automate tasks, optimize field service and ensure faster problem resolution – for satisfied customers and efficient processes.

Customer portal: Intuitive and powerful

A customer portal offers self-service, real-time data and easy ordering. Customers can check order status, retrieve documents or book services – at any time. This strengthens customer loyalty and takes the pressure off your internal teams in the long term. We provide our own templates for the Salesforce Customer Experience Cloud.

Spare parts store: Smarter Aftermarket

Replace complicated ordering processes with a digital spare parts store: customers can easily identify, order and directly pay for the parts they need. Increase efficiency and sales with personalized recommendations. We rely on a lean approach on the Experience Cloud.

Knowledge management: Efficient information management

A central knowledge database provides quick answers: technicians find instructions, customers see FAQs and AI-supported searches make relevant content immediately available. This saves time and sustainably increases service quality. We use Empolis Service Express for Salesforce and have in-depth expertise in this area.

Remote Support: Seamless support

Provide immediate assistance with AR and video tools: technicians can diagnose machines remotely, solve problems directly and order spare parts. This reduces downtime and offers your customers excellent service – anywhere, anytime. We use TeamViewer for Salesforce and have excellent know-how.

How to become a trusted advisor to your customers

From product provider to solution provider to trusted advisor. Solutions and service go hand in hand.

With our solutions, you will become a strategic partner for your customers.

Become a Trusted Advisor with:

  • Proactive service through predictive maintenance
  • Real-time support with remote technologies
  • Platforms that increase efficiency and customer loyalty

Consulting and implementation: your path to digitalization in service

Service strategy: the basis for success

Together, we develop service strategies that optimize your processes and are tailored to your customers. From new aftermarket business models to digital self-service solutions – we lay the foundation for your long-term growth.

Digitization roadmap: step by step to the solution

We create a roadmap that makes your goals tangible. With clear milestones, coordinated technologies and a realistic plan, we accompany you from strategy to implementation – and turn your vision into reality.

Technical implementation: solutions that inspire

Our experts turn your vision into reality: Using modern technologies such as IoT, AI and Salesforce, we develop scalable platforms and applications that increase your efficiency and inspire customers. We deliver customized solutions for your growth.

Service and support - at your side

We are also there for you after the launch of your platform. Our service and support team will assist you with technical questions, the optimization of your systems and the integration of new functions – reliably and quickly.

Investments that pay off - flexible and scalable

Our solutions are as flexible as your company: From a 400-person company to a global machine manufacturer – the scope of your project determines the budget. Thanks to our modular solutions, you can start small and expand as required.

Important building blocks such as Salesforce, our IoT Asset Management or Empolis Knowledge Management are available as SaaS products. This means no large upfront investments, but transparent, usage-based costs. This allows you to remain flexible while benefiting from high-performance, future-proof technologies.

Digitalization that suits your company - scalable, flexible and for every budget.

Why are you in the right place with logicline?

We are the right partner for all matters relating to the digitalization of your service business.

Our strengths:

For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.

We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.

Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.

We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.

Not sure which technology is best suited for your project? Don't worry, we'll help you figure it out!