Intelligent automation for your service with AI and Agentforce
In today’s industry, efficient service processes are crucial for success. By using artificial intelligence (AI) and automation, companies can increase their service quality and reduce costs. Our solutions, based on Salesforce and Agentforce, support you in optimizing your service processes and satisfying your customers.
Efficiency, security and support for your Salesforce solutions
We make your Salesforce instance powerful: with managed services, proven partner solutions and a flexible mixed-shoring model, we optimize your processes and take the pressure off your team.
Efficiency, security and support for your Salesforce solutions
We make your Salesforce instance powerful: with managed services, proven partner solutions and a flexible mixed-shoring model, we optimize your processes and take the pressure off your team.
Our solutions for more service efficiency through AI
Agentforce agents for automation in your Salesforce instance
Agentforce: a framework for the development and operation of AI agents.
Automation: Salesforce integrates data and AI and enables the automation of routine tasks.
More AI, more data: optimized service by integrating engineering AI and knowledge bases from our partners.
Automated processes with Agentforce, autonomous agents and specific AI tools for mechanical engineers
Agentforce: Autonomous AI agents for your service
24/7 customer interaction: Agentforce makes it possible to communicate with customers around the clock in natural language and process inquiries efficiently.
Data integration: Agents can access various data sources to make informed decisions and perform tasks autonomously.
Salesforce AI integration: optimizing your service processes
Process automation: By integrating AI into Salesforce, routine tasks can be automated and workflows can be made more efficient.
Personalized customer interactions: AI-supported analyses make it possible to better understand customer needs and respond to them individually.
Partner solutions for extended service
Empolis Service Express: Use AI-supported knowledge management to improve your customer service.
Semor.ai: Integrate the “virtual engineer” in technical service who is specially trained in your products and technologies.
More efficiency through digital coworkers in service
By integrating AI, Agentforce and automation into your service processes, you can not only increase efficiency, but also improve customer satisfaction. Unlike Salesforce’s Einstein AI, Agentforce AI agents can not only assist, but also act proactively. To do this, they use relevant data and follow specific tasks that are precisely tailored to their defined roles.
As an experienced partner, logicline supports you in making the best use of these technologies and future-proofing your service strategy. We configure Agentforce in your Salesforce instance, integrate the necessary data and ensure that your new digital coworkers do the routine work for you.
Examples of use cases for service agents in the industry:
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Automated ticket processing & intelligent forwarding
An AI agent analyzes incoming service requests, prioritizes them according to urgency and automatically forwards them to the right teams.
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Self-service assistance for customer portals
A digital assistant answers customer queries around the clock, provides technical documentation and helps with the search for spare parts.
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Predictive maintenance & automated maintenance requests
By combining IoT data and AI, an agent recognizes maintenance needs at an early stage and automatically places service orders.
Let's optimize your Salesforce solutions together!
Why are you in the right place with logicline?
We are the right partner for all matters relating to the digitalization of your service business.
Our strengths:
For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.
We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.
Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.
We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.
