Improve customer service
In order to meet the needs of today’s customers, it is essential to improve customer service. There are several ways to do this, such as omnichannel communication, personalized interaction, proactive communication, efficient complaint management, continuous improvement through customer feedback or efficient self-service options. The latter include a customer portal, for example.
What is a customer portal?
A customer portal is an online platform or website that enables a company or organization to provide a variety of services and features to its customers. It serves as a single point of contact for customers to access specific information, services and resources that are relevant to them. It allows customers better self-management, quick assistance and easy access to important information. This in turn can improve customer satisfaction and customer service efficiency. At the same time, the customer portal allows the company to get to know its customers better, understand their needs and offer personalized services.
"A customer portal improves customer satisfaction and the efficiency of customer service."
Modular room concepts thanks to flexible partition wall systems
Modular room concepts based on flexible partition wall systems offer an effective way of making optimum use of the available space and adapting it to changing requirements. These systems consist of movable, collapsible or easily removable partitions. These make it possible to divide large rooms into smaller areas or vice versa. Whether in offices, schools, hotels, conference centers or other buildings, these systems have proven to be a practical and effective solution to meet ever-changing needs while creating a comfortable and productive environment. With its flexible partition wall systems, Dorma Hüppe offers an important building block for the implementation of such intelligent space management solutions.
More efficiency in room management: the Dorma Hüppe success story
As a B2B provider, the company is usually involved in large and complex construction projects. To ensure that these run smoothly, a great deal of coordination and regular coordination is required. In the past, this was mainly handled in the traditional way by email or telephone. The relevant information was therefore found in different places or had to be brought together internally.
On the customer side, this meant that necessary information was not available from every contact person at the required time. However, Dorma Hüppe sees good customer service as a matter of course and wanted to offer much more.
It was therefore clear to the company: the potential for improvement that digital solutions can offer here must be utilized even better in the future!
