Salesforce Operations for Machinery and Equipment Manufacturers — Reliable, Industry-Experienced, Cost-Effective
Your Salesforce is up and running, maintained, and continuously enhanced—while your team focuses on your service business rather than the platform itself. Managed services, consulting, and mixed-shoring, backed by over 30 years of industry expertise in services for machinery and equipment manufacturers.
Your advantages with Managed Services
Industry Expertise in Machinery and Equipment
As a Salesforce partner, you don’t need to explain to us what an installed base is or why Field Service works differently in the machinery and equipment sector than in the consumer goods sector.
Mixed shoring since 2017
Local consulting in DACH, development in our Indian team. No outsourcing experiment, but a well-established model with our own employees.
Relief When Resources Are Scarce
82% of companies find it difficult to recruit skilled workers and technicians (Deloitte). We handle your Salesforce operations so that your internal resources can focus on your core business—rather than on releases, permissions management, and routine ticket handling.
L1-L3 support included
From user helpdesk to platform development. Clear SLAs, transparent daily rates, predictable costs.
Salesforce is here.
But who’s using it in a way that adds value?
Many machinery and equipment manufacturers have long since implemented Salesforce—and are now facing other questions:
- Generalist partners don’t understand services for machinery and equipment. You configure Service Cloud based on consumer goods logic and don’t realize that asset hierarchies, serial number tracking, and maintenance plans require a different data model.
- Internal Salesforce resources are in short supply. One admin alone does not cover user adoption, releases, AppExchange management, security updates and roadmap.
- Daily rates for pure onshore consulting are high. For routine work – tickets, small adjustments, data cleansing – they are not economical.
- New modules such as Agentforce are lying idle. Introduced, but without a clear adoption plan and without a complementary data strategy.
What you’re looking for isn’t a new Salesforce salesperson—but a partner who can reliably take over operations, understands your industry, and keeps your daily rates realistic.
Managed Services — Proactive Management of Your Salesforce Instance
Salesforce Support and Maintenance—More Than Just Ticket Processing
We take over day-to-day operations before users have to write tickets.
- System monitoring and maintenance – monitoring, performance, security
- User and rights management – profiles, authorization sets, sharing rules
- Release Management — Salesforce Major Releases Without Surprises
- AppExchange management – installed packages under control, no shadow IT
- Optimization of automation – flows, validation rules, approval processes
- Roadmap support – quarterly reviews, clear prioritization
- Backup and Data History — via GRAX (logicline is a reseller): Complete Salesforce data histories without API limits, with long-term availability
Clear SLAs, monthly fixed price or pay-per-use, transparent reporting.
Consulting & project support - from use case to go-live
Get More Out of Your Salesforce Instance
For specific projects and enhancements to your Salesforce platform.
- Service Cloud — Case Management, knowledge management, Field Service
- Sales Cloud – lead/opportunity management, forecasting, sales-to-service handovers
- Experience Cloud — Customer and Partner Portals, Self-Service
- Field Service — Scheduling, Mobile Workers, SLA Management
- Agentforce — AI Agents for Customer Service, with an Industry-Specific Data Model
- MuleSoft – Integration with ERP, IoT and third-party systems
We provide architecture consulting, requirements analysis and agile implementation – tailored to your IT and specialist departments.
Mixed shoring - cost advantage without loss of quality
Flexible SLAs and efficient
Local responsibility in DACH, development and routine work in our Indian team.
- Established since 2017 – own employees in India, no external outsourcing
- L1-L3 Support – from user helpdesk to platform development
- Development and QA – Apex, LWC, tests, data migrations
- Mixed models possible – onshore consulting, mixed implementation, offshore support
You retain the German contact person and responsibility, without German daily rates on every hour.
What Sets logicline Apart from Generic Salesforce Partners
There are many managed services. The difference lies in what drives their operations: logicline is the hub of a service ecosystem, not just a ticket service provider.
- In-Depth Industry Analysis: Machinery and Equipment. Over 130 projects in the service and aftermarket sectors. We understand the processes before the first configuration begins.
- Own solutions in the background. Digital Machine File, Service Decision Intelligence (SDI), and IoT Asset Management are ready-to-use building blocks with domain-specific intellectual property—if a specific service issue arises during operations, you won’t need to switch partners.
- Part of a partner ecosystem. logicline helped develop the Salesforce integrations with Empolis (knowledge management) and TeamViewer (remote support). If you want to incorporate knowledge management or remote support into your service, our team has first-hand experience with the interfaces—no need for a second partner.
- Salesforce Platform Partner since 2010. No experimentation phase, no learning curve at your expense.
- Mixed shoring recorded since 2017. Own employees, well-established processes between DACH and India.
If you are looking for a concrete solution instead of operation
This page is intended for buyers who are already using Salesforce and are looking for a partner to help with operations and expansion.
If, instead, you want to solve a specific service problem —such as documenting your installed base, setting up a customer portal, or implementing AI-powered diagnoses—start with the following options.
All solutions run on your existing Salesforce platform—you’re extending it, not replacing it.
- Installed Base Assessment — Status of Your Machine Data in 4–6 Weeks
- Digital Machine File — Structured database for service
- customer portal — Self-service for customers and technicians
- Service Decision Intelligence — AI agents with source citation
Where do you start?
Are you looking for a reliable partner for your day-to-day Salesforce operations?
→ Managed services. Get to know SLAs and models.
→ Consulting & project support. Requirements workshop possible.
Do you want to reduce daily rates without losing quality?
→ Mixed shoring. We show you which tasks can be shifted.
Are you still evaluating whether logicline is the right partner?
→ 30-minute call, without demo obligation.
FAQs
Managed Services cover the day-to-day operation of your Salesforce instance: monitoring, user and permission management, automation optimization, management of installed AppExchange apps, backup strategy via GRAX, support for major Salesforce releases, and quarterly roadmap reviews. Pricing models: fixed monthly fee or pay-per-use, with clear SLAs.
Service Cloud, Sales Cloud, Experience Cloud, Field Service, Agentforce, and MuleSoft. For IoT connectivity, there is a proprietary product called IoT Asset Management. The Salesforce integrations for Empolis Service Express and TeamViewer were co-developed by logicline. logicline is a reseller for GRAX, a backup and data insight solution.
Mixed-Shoring combines local consulting in the DACH region with development and routine tasks handled by our Indian team. The logicline team has been distributed since 2017—our own employees, no external outsourcing. Suitable for development, L1–L3 support, data migrations, and testing. You retain a German point of contact and save on the full costs of purely onshore consulting.
Three factors: in-depth industry expertise in machinery and equipment (over 130 projects in service and the aftermarket), proprietary solutions as the backbone of our product portfolio (Digital Machine File, SDI, IoT Asset Management), and our well-established mixed-shoring model, in place since 2017. logicline has been a Salesforce Platform Partner since 2010.
Introductory call (30 minutes, no obligation to attend a demo) to assess your needs. For Managed Services: SLA workshop and trial quarter. For projects: requirements workshop and architecture proposal. For Mixed-Shoring: joint determination of which tasks can be outsourced.
Why logicline?
Own products for faster solutions
Digital machine file, Service Decision Intelligence (SDI) and other modules are ready-made software with domain IP – no effort from zero, shorter time-to-value.
Industry depth for machinery manufacturers
Over 130 projects in service and aftermarket. Our team knows the processes before the first configuration begins.
Salesforce Platform, end-to-end
No system discontinuity, no integration project off track. Portals, spare parts stores, IoT, AI agents – all on one platform.
AI decision intelligence, product-ready
SDI combines machine data, CRM context and knowledge base into concrete recommendations for action. Not an experiment – a ready-to-use module.
Your pace, your order
The step model allows you to start where the need is greatest. Each level delivers immediate value and builds on the previous one.
Ready for the next step?
We will show you in 30 minutes what is possible for your company.
