Digital machine file - transparency about your installed base
The digital machine file is the central data source for service in mechanical engineering.
It gives you a complete 360° view of your machines, reduces manual effort and opens up new sales potential – integrated into the Salesforce platform.
Digital machine file - transparency about your installed base
The digital machine file is the central data source for service in mechanical engineering.
It gives you a complete 360° view of your machines, reduces manual effort and opens up new sales potential – integrated into the Salesforce platform.
Digital machine file - transparency about your installed base
The digital machine file is the central data source for service in mechanical engineering.
It gives you a complete 360° view of your machines, reduces manual effort and opens up new sales potential – integrated into the Salesforce platform.
Your benefits with the digital machine file
Transparency: 360° view of your installed base - all data centralized in Salesforce.
Efficiency: Automated workflows and less manual effort in service.
Customer experience: Self-service access to machine files, documents and service cases.
Revenue potential: New business models through predictive maintenance & pay-per-use.
The problem: complexity and information silos
Manufacturers of machines and systems are struggling with a common challenge:
Data on the installed base is scattered in ERP, CRM, Excel lists or in the heads of individual employees.
Service teams spend valuable time searching for and collating information.
Customers expect digital transparency, but portals, IoT systems and CRM are often not integrated.
Knowledge about fault diagnosis and service history is not centrally available, service processes remain manual and inefficient.
The result:
➡️ High workload in the service teams
➡️ Delayed response times and dissatisfied customers
➡️ Missed opportunities for after-sales revenue
Our solution: the digital machine file in Salesforce
The digital machine file consistently solves these problems by bundling all relevant information on each asset in a central file – integrated in Salesforce, linked to IoT, ERP and CRM.
It becomes the single source of truth for service teams, customers and partners.
Core functions of the digital machine file
Digital Machine File: Life cycle data, maintenance history, IoT telemetry, documentation, QR code access, audit trail and starting point for the DPP.
Fleet Cockpit: Overview of thousands of machines with dashboards, filter functions, contract assignment and mass actions in the Asset Hub.
Customer portal access: Operators and partners access documents, operating data, service requests or spare parts stores via myAssets.
Installed base intelligence: IoT and usage data enable predictive maintenance, pay-per-use and upselling.
The possibilities: From service efficiency to new business models
The digital machine file opens up three central fields of action for you:
Operational excellence in service
Faster fault diagnosis thanks to centralized data
Automated workflows for machine alerts
Foresighted planning of maintenance and spare parts
A new level of customer experience
Transparency and self-service for customers around the clock
Digital product passports and real-time data in the portal
Direct communication and service requests without detours
Tapping into new sales potential
Predictive maintenance reduces downtimes and strengthens customer loyalty
Pay-per-use models or digital upgrades become possible
Spare parts and service sales campaigns can be controlled in a targeted manner
The benefits: Strategic and measurable
The digital machine file from logicline creates added value at all levels:
For service teams: less searching, more efficiency, higher first-time fix rate
For customers: Transparency, self-service, reliable machine availability
For management: sound data basis for decisions, new service business, higher margins
The result: less friction losses, more customer satisfaction, new sources of revenue in after-sales.
Your next step
The digital machine file is more than just an IT system – it is your springboard into the data-driven service future.
logicline accompanies you from strategy to architecture blueprints to rollout – based on the Salesforce platform, modular, scalable, future-proof.
👉 Arrange a non-binding consultation now or
👉 Download our white paper on the digital machine file
Arrange a non-binding initial consultation now or request a workshop directly!
Why are you in the right place with logicline?
We are the right partner for all matters relating to the digitalization of your service business.
Our strengths:
For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.
We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.
Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.
We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.
