Why remote machine monitoring offers machine builders and operators a clear competitive advantage
Unplanned machine downtimes and stoppages are a headache for many machine builders and operators. It means lost production and lost sales not only for them, but also for their customers.
The faster a machine manufacturer can react to failures, the better. Efficient and effective problem solving is what machine builders strive for and what their customers expect.
However, if machine manufacturers only react once a failure has occurred, the consequences can already be considerable. In the last three years, 82% of companies have experienced downtime lasting around four hours. Each hour cost the companies an average of 260,000 dollars (around 230,000 euros).
Wouldn’t it be much more efficient if machine builders were aware of problems before they occur? Predictive maintenance using remote machine monitoring delivers promising resultsto reduce lost revenue and downtime.
How can you as a machine manufacturer and operator benefit from remote machine monitoring?
A digital strategy supports forward-looking action – not just in service
Solving problems before they occur – that sounds too good to be true. But it’s not. Because with a well thought-out digital strategy, machines can also be monitored remotely. This enables you to provide a level of service that exceeds all expectations:
- Real-time data: Service staff can use real-time data to gain insight into the condition of your customers’ equipment, identify maintenance opportunities and alert them to potential problems in advance.
- Usage optimization: You can check whether your customers are using the machines correctly. If necessary, you can point out potential for improvement to the customer for optimization.
- Rapid intervention: Remote Machine Monitoring enables rapid intervention when problems occur. By monitoring essential device data and integrating it into alarm or notification systems, authorized personnel can be notified immediately in the event of problems.
Location-independent support: You can monitor the performance of the machines regardless of location. This allows you to offer your customers support without being on site. - Crisis management: You can react more flexibly to unforeseen events, such as the coronavirus crisis. Digital solutions, such as remote machine monitoring, enable you to ensure business continuity regardless of location and protect your employees at the same time.
"Use your knowledge as a manufacturer - show your customers the optimum settings for operating the machine."
Machine monitoring offers numerous advantages
The new possibilities offered by location-independent machine monitoring provide machine builders, operators and their employees with quick wins in the short term. They also offer decisive advantages in the medium and long term:
Short-term benefits through remote machine monitoring
- Machine builders can stay in contact with their customers more easily and respond more quickly.
- Machine operators can access their data from anywhere. All you need is an internet connection.
- Employees only have to spend a small amount of time in potentially dangerous environments.
Medium and long-term benefits of remote machine monitoring
- Continuous access to machine and performance data improves the efficiency of operations. Response times are reduced, costs are cut and machine downtimes are minimized.
- A well thought-out digital strategy offers a decisive competitive advantage. Offering operating and monitoring options for the machines enables you to provide better customer service and solve problems faster than your competitors.
- In addition, machine manufacturers can use the collected data to improve the design and function of the machines based on the recorded user behavior.
- A diversification of income sources is also conceivable. For example, machine manufacturers can offer services such as remote monitoring or remote asset management as an additional maintenance package.
Remote machine monitoring pays off
Remote access to machine data is more important today than ever before. It is a decisive competitive advantage for both machine operators and machine manufacturers. It can ensure operational continuity and reduce downtime. Machine performance is continuously monitored and optimized.
