Salesforce solutions for machinery manufacturers
Find out how we can digitize your service processes and help you to exploit the full potential of your installed base and customer relationships. With our solutions, you can take service and customer loyalty to a new level.
Read more in our latest white paper “The digital machine file in Salesforce – revenue and efficiency in service through data on the installed base”.
Salesforce solutions for machinery manufacturers
Find out how we can digitize your service processes and help you to exploit the full potential of your installed base and customer relationships. With our solutions, you can take service and customer loyalty to a new level.
Salesforce solutions for machinery manufacturers
Find out how we can digitize your service processes and help you to exploit the full potential of your installed base and customer relationships. With our solutions, you can take service and customer loyalty to a new level.
Mastering challenges in mechanical engineering - with digital solutions for service
Service managers face challenges: Complex customer relationships, rising expectations and the need to make service processes more efficient. Our digital solutions help you to strengthen customer loyalty and create added value.
One example: Today, your customers expect self-service portals that offer them quick access to documentation or spare parts. At the same time, your internal processes, from resource planning to IoT-supported maintenance, need to mesh perfectly. With platform solutions such as Salesforce and our complementary modules for remote support, knowledge management and installed base, we create a seamless connection between your customers, your plants and your teams.
Use cases - from customer portals and web stores to predictive maintenance and equipment-as-a-service
Our solutions support you in all areas of your service business. Whether self-service portals on Salesforce, IoT integration, spare parts stores or a digital machine file:
We offer strategic consulting for the serivce, Salesforce consulting, managed services, application modules and partner solutions based on the Salesforce platform:
Customer portals: The central interface to your customers
A customer portal brings together all the information your customers need – from order status to documents. We create intuitive, integrated portals with the Experience Cloud that improve the exchange between you and your customers and simplify your processes.
Spare parts stores: Efficiency in the aftermarket
Installed Base: Transparency about your systems
Service management: Efficient control of your services
Knowledge Management: Making knowledge available
Remote support: fast help anywhere
Your service platform as a basis for the future
With a flexible, scalable platform, you can network processes, create transparency and optimize your service quality. Salesforce forms the robust foundation, which is perfectly complemented by modules such as IoT asset management or knowledge management.
Salesforce impresses with a wide range of powerful functions: Low-code tools allow you to create individual applications quickly and easily, while AI-supported features make your service processes more intelligent. The AppExchange marketplace offers access to countless extensions, and the platform always remains flexible and future-proof thanks to open interfaces.
One platform - all possibilities: Connect customers, products and teams
and create the basis for service excellence.
What are the most important solution components for Salesforce as a service hub in the industry?
Customer 360: Focus on customer relationships with the Sales Cloud
IoT Salesforce & digital machine file - manage your installed base transparently
IoT & Asset Management
Monitor your machines and installed base in real time: IoT sensors record operating data to optimize maintenance cycles and prevent breakdowns. With a digital machine file, you can combine machine data and documentation to create a comprehensive overview. We can connect various IoT clouds and make the data usable in Salesforce.
Salesforce Service Cloud for machinery manufacturers - consulting, operation & optimization
Service Cloud: Efficient management of your service processes
With the Salesforce Service Cloud, you can manage your service processes centrally: from ticketing and call centers to field service. Automate tasks, optimize field service and ensure faster problem resolution – for satisfied customers and efficient processes.
Customer portals with the Salesforce Experience Cloud - enabling self-service for machinery manufacturers
Customer portal: Intuitive and powerful
A customer portal offers self-service, real-time data and easy ordering. Customers can check order status, retrieve documents or book services – at any time. This strengthens customer loyalty and takes the pressure off your internal teams in the long term. We bring our own templates for the Salesforce Customer Experience Cloud.
Spare parts store: Smarter Aftermarket
Replace complicated ordering processes with a digital spare parts store: customers can easily identify, order and directly pay for the parts they need. Increase efficiency and sales with personalized recommendations. We rely on a lean approach on the Experience Cloud.
Knowledge management: Efficient information management
A central knowledge database provides quick answers in mechanical engineering: technicians find instructions, customers see FAQs and AI-supported searches make relevant content immediately available. This saves time and sustainably increases service quality. We use Empolis Service Express for Salesforce and have in-depth expertise in this area.
Remote Support: Seamless support
Provide immediate assistance with AR and video tools: technicians can diagnose machines remotely, solve problems directly and order spare parts. This reduces downtime and offers your customers excellent service – anywhere, anytime. We use TeamViewer for Salesforce and have excellent know-how.
How you as a manufacturer can become a trusted advisor to your customers
From product provider to solution provider to trusted advisor. Solutions and service go hand in hand. Your business model as a machine manufacturer expands with service on the installed base.
With our solutions, you will become a strategic partner for your customers.
Become a Trusted Advisor with:
- Proactive service through predictive maintenance
- Real-time support with remote technologies
- Platforms that increase efficiency and customer loyalty
- Service concept that utilizes the potential of the installed base
Consulting and implementation: your path to digitalization in service
Service strategy: the basis for success
Together, we develop service strategies that optimize your processes and are tailored to your customers. From new business models to digital self-service solutions – we lay the foundation for your long-term growth in service.
Digitization roadmap: step by step to the solution
Technical implementation: solutions that inspire
Our experts turn your vision into reality: Using modern technologies such as IoT, AI and Salesforce, we develop scalable platforms and applications that increase your efficiency and inspire customers. We implement customized solutions for your growth.
Service and support - at your side
We are also there for you after the launch of your platform. Our service and support team will assist you with technical questions, the optimization of your systems and the integration of new functions – reliably and quickly.
FAQs
What is Salesforce Experience Cloud in mechanical engineering?
The Salesforce Experience Cloud enables mechanical engineering companies to provide customized portals for service, spare parts ordering or support. Customers, dealers and service employees access information, self-service functions and digital documentation via a central Salesforce customer portal – around the clock and regardless of the device.
What does IoT asset management on Salesforce offer?
IoT Asset Management for Salesforce links the telemetry data of your machines to the cloud and provides real-time status data, runtimes and error codes. This information flows into a central digital machine file and enables the automation of maintenance processes, service calls and spare parts management – directly from Salesforce.
How does the Service Cloud support machinery manufacturers?
The Salesforce Service Cloud for mechanical engineering centralizes all customer requests, service tickets and machine information in one platform. Service calls can be planned efficiently and supplemented by field service, knowledge databases and AI-supported assistance systems. This improves troubleshooting response times and increases the availability of your installed base.
Investments that pay off - flexible and scalable
Our solutions are as flexible as your company: From a 250-person company to a global machine manufacturer – the scope of your project determines the budget. Thanks to our modular solutions, you can start small and expand as required.
Important building blocks such as Salesforce, our IoT Asset Management or Empolis Knowledge Management are available as SaaS products. This means no large upfront investments, but transparent, usage-based costs. This allows you to remain flexible while benefiting from powerful, future-proof technologies.
Digitalization that suits your company - scalable, flexible and for every budget.
Why are you in the right place with logicline?
We are the right partner for all matters relating to the digitalization of your service business.
Our strengths:
For over 30 years, we have been helping companies optimize their processes and develop new business opportunities. Our expertise lies in the development of innovative software solutions, particularly on the Salesforce platform, which enable our customers to provide services more efficiently and with greater agility.
We value open communication and exchange with our customers on an equal footing. We develop solutions together with you that are then tailored precisely to the needs of your company. We are not just a service provider, but a partner who will support you in the digital transformation in the long term.
Our team consists of highly qualified Salesforce experts as well as specialists with extensive experience in the service business of mechanical engineering. With this well-coordinated team, we cover the complete development cycle, from strategy and business model to implementation and go-live.
We do everything we can to not only offer you innovative solutions, but also to create real added value. In addition to our own services and products, we offer an ecosystem of partners who contribute complementary expertise, services, and technologies to our collaboration.
