Our Success Stories
Find out how we support leading companies in the mechanical engineering sector in digitizing their service processes and tapping into new potential.
Our Success Stories
Find out how we support leading companies in the mechanical engineering sector in digitizing their service processes and tapping into new potential.
Our Success Stories
Find out how we support leading companies in the mechanical engineering sector in digitizing their service processes and tapping into new potential.
Success stories - how our solutions make companies more successful in service
An industrial IoT platform in the wind farm
Having started out as a wind turbine manufacturer, the Nordex Group now supports wind turbines all over the world. The Hamburg-based company uses a wide range of sensor data to ensure the optimal operation of wind farms. A new IIoT platform is to network and monitor almost 1000 existing wind farms with around 7000 turbines and associated components.
A comprehensive reorganization of the IT infrastructure required a systematic proof of concept (PoC). The logicline team provided support right from the start with its expertise in cloud architectures and platforms.
In volatile and competitive business environments such as the energy market, speed proves to be a strong competitive advantage. Real-time access to machines results in many advantages for Nordex, but also for the operators of Nordex wind farms, from the development of new services to extended predictive maintenance.
Digitization solution in the foundry industry
Our customer’s induction furnaces are among the most advanced in the world. Foundries, forges, steelworks and other representatives of the metalworking industry use the company’s technology for melting, casting, heating and holding iron, steel and non-ferrous metals.
The company is pursuing a comprehensive digital strategy with a clear vision: in order to make production in foundries and forges as lean and efficient as possible, systems, service and maintenance must be digitally linked and coordinated – regardless of the systems and manufacturers used. Our customer took an important first step in this direction with the introduction of a digital platform that brings together machine information, maintenance and service requirements and even training sessions.
Digital transformation in the printing industry
A perfect customer experience, meaningful machine data or efficient maintenance cycles are the competitive factors in the printing press industry today. Our customer, a leading printing press manufacturer primarily for packaging printing, sees particular growth opportunities in the service business.
The main aim is to increase customer loyalty with the help of digital services and products. The solution goes far beyond a traditional service platform. Among other things, the aim is to be able to offer a subscription-based model for new services and digital products, for example in connection with predictive maintenance.
We supported the implementation from the feasibility study and proof of concept through to the minimum viable product. The solution is implemented on the Salesforce platform and uses the Customer Experience Cloud in addition to the Service Cloud. The company can now provide a portal and increase customer loyalty through additional services and digital products.
An IoT-based service portal for the textile industry
A traditional Swiss company with over 160 years of experience is a global leader in the manufacture of machines and systems for textile finishing and tire cord production. The company stands for innovative system solutions and has a global presence with numerous subsidiaries and service stations.
A new platform for digital business models has been developed to meet the increasing demands of customers and the digital transformation.
A modern customer portal was developed for the textile finishing sector that makes all relevant system data transparent and centrally accessible. The platform integrates various data sources and systems, offers flexible expansion options and promotes more efficient communication between customers and service teams.
The technological basis is a combination of the Salesforce Service Cloud and the Experience Cloud with IoT Asset Management, which has been tailored precisely to the needs of users in the dyehouse sector.
We are not just a service provider, but a partner who accompanies you in the long term
In logicline, we have found a partner who has provided us with crucial support in the development of our ‘myDormaHüppe’ customer portal. Their expertise and collaborative partnership have enabled a solution that both makes our processes more efficient and improves the customer experience.
A unique selling point and important competitive advantage of the Lenze Group is its strategic focus on digital innovations. For us, thought leadership means shaping the digital transformation from within. Our digital expertise is bundled in the ‘Lenze Digital’ business unit, where logicline supports machine manufacturers with its solutions along the entire product life cycle.
logicline impresses with its in-depth Salesforce expertise and excellent understanding of our Empolis products. Together, we have developed a Salesforce app that guides service agents directly to the information they need thanks to AI-supported search – without detours and media disruptions. The seamless integration into Salesforce offers our customers an optimized user experience and significantly more efficient processes. The partnership with logicline is extremely effective and has created a solution that offers real added value.
With Nordex OS, in whose development logicline is a reliable and experienced partner, we are introducing an IIoT-based platform that is at the center of our digital transformation. The platform’s open architecture gives us far-reaching opportunities to interact with the entire fleet and its operating data, helping us and our customers to increase the efficiency of the turbines and open up new areas of business.
The new solution is more than just a digitalization of existing services. It opens up new paths into the digital future for ABP – we can now also offer the digital portal to customers in other industries and are thus penetrating completely new business areas. During development, logicline was a valuable partner for us, getting involved right from the first sketch of an idea on a whiteboard and immediately understanding how it could be implemented technologically.
logicline is a reliable project partner for us and with logicline’s expertise with the Salesforce platform, we were able to implement our project quickly and agilely.
The reparameterization of our wind turbines now only takes a few minutes. And this is just one of many examples of how Nordex is using the IoT platform developed with logicline to increase efficiency!
Our experience with this partner was second to none! In over 20 years of dealing with implementation partners, I have never had a partner as outstanding as logicline. logicline has clearly raised the bar!
logicline understood us and advised us well. With their Salesforce expertise, we were able to ensure a very fast implementation and use the app directly with the customer after a short time. Many thanks for the great effort!
Why logicline?
Own products for faster solutions
Digital machine file, Service Decision Intelligence (SDI) and other modules are ready-made software with domain IP – no effort from zero, shorter time-to-value.
Industry depth for machinery manufacturers
Over 130 projects in service and aftermarket. Our team knows the processes before the first configuration begins.
Salesforce Platform, end-to-end
No system discontinuity, no integration project off track. Portals, spare parts stores, IoT, AI agents – all on one platform.
AI decision intelligence, product-ready
SDI combines machine data, CRM context and knowledge base into concrete recommendations for action. Not an experiment – a ready-to-use module.
Your pace, your order
The step model allows you to start where the need is greatest. Each level delivers immediate value and builds on the previous one.
Ready for the next step?
We will show you in 30 minutes what is possible for your company.
