Digital Downloads
Discover our success stories and white papers: Learn how leading companies are using our digital solutions to transform their service processes, delight customers, and gain a competitive edge. From innovative platforms to proven strategies for success—download our content and get inspired!
Our whitepapers
Discover our whitepapers: Knowledge that helps.
Our white papers offer insights into the digital transformation of service processes. Learn how companies are using innovative technologies to boost efficiency, develop new business models, and strengthen customer loyalty.
Download our white papers and benefit from practical strategies, best practices and concrete solutions for your digital challenges.
Service for machinery and equipment manufacturers: The Underestimated Business
- why service is the most stable and profitable business in the industry,
- how AI helps bridge the digital divide—rather than assuming it exists,
- which action paths and key metrics drive Service-Invest.
Download the white paper and learn how to turn service into a growth driver, step by step!
Machine File and Installed Base
- the importance of the installed base, defines the digital machine file,
- describes how to implement them on the Salesforce platform and outlines best practices.
Download the white paper and discover how you can future-proof your service and maintenance processes!
Guide "Rethinking service"
A practical guide for service managers who want to turn their organization into a real profit center.
What do you know today about your installed base? And how much could you earn from it tomorrow?
The guide highlights:
- Why “Installed Base Selling” is so important,
- Service Sales – from reactive to proactive,
- Business model – from cost center to profit center.
Download the guide and find out how you can rethink service!
ROI calculator service digitization
What are the benefits of digitizing your service – and when does it pay off? Instead of just reading about it, calculate it interactively for your company.
Based on a few key metrics—installed base, service team, tickets, claims, aftermarket—the calculator estimates:
- the annual benefits across the four stages, from the machine file through the portal to Service Decision Intelligence,
- investment framework, payback in months and the indicative 3-year ROI,
- conservative and comprehensible – as a range, not as a promise.
Focus on Your Installed Base
Read the white paper to learn how machinery and equipment manufacturers and operators can use industrial asset management to manage their facilities more efficiently and gain a competitive edge.
The white paper shows in a practical way how you can use a central platform:
- Create transparency about your machines and systems,
- Optimize service and maintenance tasks,
- can implement innovative business models such as predictive maintenance.
Download the white paper and discover how you can future-proof your service and maintenance processes!
State-of-the-Market Report: Aftermarket Services
Read the report to find out what challenges and opportunities digitalization offers in the service sector. Based on the survey of leading OEMs, the report provides valuable insights into:
- Best practices and strategies for implementing digital service offerings,
- concrete solutions for challenges such as internal resistance and skills shortages,
- the profitability of digital services and their role as a future driver of sustainable growth.
Download the report and discover how you can gain a competitive edge with digital aftermarket services!
Data strategy for Industrial IoT
Read the white paper to learn how machinery and equipment manufacturers and OEMs can leverage the potential of the Industrial Internet of Things (IIoT) with a clear data strategy and modular solutions.
The white paper highlights:
- Challenges and Opportunities of Digitalization in Machinery and Equipment,
- how IIoT applications reduce downtime and enable new business models,
- the development of flexible, scalable systems for networked systems and data-based services.
Download the white paper and find out how you can strengthen future-proof innovation with IIoT!
Our success stories
Find out how we support leading companies in digitizing their service business and tapping into new potential.
An industrial IoT platform in the wind farm
The Nordex Group is connecting nearly 1,000 wind farms with over 7,000 turbines on a new IIoT platform. logicline supported the proof of concept with its extensive expertise in cloud architectures and platforms. Real-time access to sensor data opens up numerous opportunities for Nordex and the operators—from the development of new services to enhanced predictive maintenance. This not only increases efficiency but also strengthens competitiveness in the energy market.
Digitization solution from a single source
With a new digital platform, our client seamlessly integrates machine information, maintenance and service processes, and training. The solution creates a central hub for all relevant information and workflows, thereby ensuring transparency and efficiency. The vision: to digitally connect equipment, service, and maintenance in foundries and forges—regardless of systems or manufacturers. This not only optimizes processes but also lays the foundation for future-proof, lean production environments.
Digital transformation puts pressure on
A perfect customer experience, meaningful machine data and efficient maintenance cycles are key competitive advantages in the printing press industry. Our customer, a leading manufacturer in packaging printing, is pursuing the goal of strengthening customer loyalty through digital services and products with a new solution.
The platform, built on Salesforce, offers far more than traditional service features. It enables subscription models for digital services such as predictive maintenance and leverages both the Service Cloud and the Experience Cloud. We provided support from the feasibility study through to the MVP.
IoT Customer Portal for the Textile Machinery Industry
A traditional Swiss company with over 160 years of experience and a global presence is setting new standards in textile finishing. A platform that enables innovative business models and efficient processes has been created to meet the increasing demands of digital transformation.
The modern customer portal provides centralized visibility into asset data, integrates various systems, and facilitates communication between customers and service teams. Using Salesforce Service Cloud, Experience Cloud, and IoT Asset Management, a customized solution was developed that is specifically tailored to the requirements of the dyehouse sector.
A customer portal opens up new possibilities
In this success story, learn how Dorma Hüppe partnered with logicline to develop the myDormaHüppe customer portal to streamline processes and increase customer satisfaction.
With features such as real-time order status, document management, and an integrated spare parts store, the platform serves as a one-stop shop for customers and employees. The solution was specifically tailored to the company’s requirements and can be flexibly adapted to future needs.
Learn how the solution stands out thanks to its modularity and flexibility, and why Dorma Hüppe relies on its partnership with logicline.
